We are unable to open Hyperlink File attached in the word documents. MS office 2015 on Mac Book Air

Dear Team,

We have corporate licenced of office products.

We are unable to open Hyperlink File attached in the word documents. MS office 2015 on Mac Book Air.

Same file we can able to open in Office 365 Products in Windows system.

File was created in MS 2007 Application.

Please provide work around on priority and revert.

Thanks & Regards,

Harshad Shere 

Mahindra & Mahindra

Mumbai, Maharashtra - India.

 


September 9th, 2015 6:34am

Hi,

Regarding of the issue, please provide us more information to assist you better.

  • May I know the version number of your Office 2016 for mac?
  • Was there any error message?
  • Have you created a new hyperlink in this file with Office 2016 for mac to test?

Then, if your hyperlink is "HTTP:// URLs", we might encounter this error message: "Unable to open XXXXX. Cannot locate the Internet server or Proxy Server." This is due to:

HTTPS:// URLs work ok if the SSL certificate of the website is verified by a third party certifier eg: https://www.microsoft.com
HTTPS:// URLs do NOT work if the SSL certificate of the website is not verified by a third party certifier such as self-signed SSL certificates eg: https://203.100.237.58/

This might be caused by the Safari, please try to change other browser as default browser to test.

If above suggestion is failed, please try to send us a sample file, I'd like to test it. (ibsofc@microsoft.com Please use the URL as email subject)

Regards,

George Zhao
TechNet Community Support

Free Windows Admin Tool Kit Click here and download it now
September 10th, 2015 2:41am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics