Please wait while Windows configures Microsoft Office Visio 2010 (Beta) evvery time I launch it.  The progres bar runs with the message "Gathering required information..." I'm able to cancel the sequence and the app will launch eventually.  I can also let the configuration sequence run and the app will eventually launch.  However, the next time I launch, it will do it all over again.  It never just launches without this happening. 

I'm running Office 2007 otherwise....just Visio 2010.  Otherwise, app runs fine and just being able to "paste in place" has saved me about 2 weeks of work....  :-)

lee

You will see this behavior if you go back and forth between Visio 2007 and Visio 2010.  Is that the case here?

I encounter this dialog every time I run Visio 2010 even without running Visio 2007.  Run Visio 2010 twice in a row and the dialog appears both times.

I have tried creating a shortcut with the /r qualifier as documented in http://support.microsoft.com/kb/298947 .  I even invoked this shortcut with the "run as administrator" option.

Any other suggestions?

 

 

I've the same problem: do you solved it?

I had this issue with visio continuously wanting to re-install upon launch. In the end I created another windows user (initially I was using the default admin), logged in as that, and the problem disappeared.

I have observed this problem in case there are 2 different versions of Visio installed, or in case Visio has one version, but other office applications have a different version, like Office 2003 and Visio 2007.

To fix the first case, you could just let the Visio setup run to the end. To fix the second case, you could run "repair" of the office; i.e. open "Add/Remove Programs" control panel applet, select Microsoft Office, then click "Repair".

You can find the exact reason why Windows Installer starts in the system event log (i.e. you will be able to figure out what component triggers the installer).

Same problem for myself, but I only use Office 2010 suite with Visio 2010 Pro. I try the Kb298947 whitout success. But when I use a different Username I works fine !

After 2 whole years of this nonsense, I decided to come up with my own targeted fix. Simply paste the below into notepad and save as a batch (.bat) file. Then run 5 times (or launch 5 times with each launch separated by a few seconds):

============================================================================

REM Begin Script

REM NOTE: YOU MUST RUN THIS BATCH AT LEAST 5 TIMES!!! as ownership/permission problems are not always recursion friendly.

REM Setting Ownership...

subinacl /subkeyreg HKEY_CLASSES_ROOT\.vsd /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vdx /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vss /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vsx /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vst /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vtx /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vtc /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vsw /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vdw /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.AddOn.11 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Application /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Application.11 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Application.3 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Application.4 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Application.5 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Application.6 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Drawing /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Drawing.11 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Drawing.3 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Drawing.4 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Drawing.5 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Drawing.6 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.DrawingConvertable.15 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.DrawingMacroEnabledConvertable.15 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.ExtendedData /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.ExtendedData.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.InvisibleApp /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.InvisibleApp.11 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Stencil.11 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Template.11 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.WebDrawing.14 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Workspace.11 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioBridger.Loader /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioBridger.Loader.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioDWGDisplay.VisioDWGDisplay /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioDWGDisplay.VisioDWGDisplay.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioDWGDisplayCreator.VisioDWGDisplayCreator /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioDWGDisplayCreator.VisioDWGDisplayCreator.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioGraph.Graph /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioGraph.Graph.2 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioModelingEngine.VisioModelingEngine /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioModelingEngine.VisioModelingEngine.3 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioSGFS.Engine /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioSGFS.Engine.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioSGProv.Provider /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioSGProv.Provider.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioUMLSolution.UMLVB /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioUMLSolution.UMLVB.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioUMLSolution.UMLVC60 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioUMLSolution.UMLVC60.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioViewer.Viewer /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioViewer.Viewer.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioViewerDWGDisplay.VisioViewerDWGDisplay /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioViewerDWGDisplay.VisioViewerDWGDisplay.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioViewerDWGDisplayCreator.VisioViewerDWGDisplayCreator /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioViewerDWGDisplayCreator.VisioViewerDWGDisplayCreator.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisOcx.DrawingControl /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisOcx.DrawingControl.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.CInfoTipShellExt /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.CInfoTipShellExt.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.CVisioFileFilter /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.CVisioFileFilter.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.IconHandlerShellExt /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.IconHandlerShellExt.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.ImageExtractorShellExt /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.ImageExtractorShellExt.1 /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.QuickViewShellExt /setowner=administrators
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.QuickViewShellExt.1 /setowner=administrators

REM Setting Permissions...

subinacl /subkeyreg HKEY_CLASSES_ROOT\.vsd /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vdx /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vss /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vsx /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vst /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vtx /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vtc /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vsw /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\.vdw /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.AddOn.11 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Application /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Application.11 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Application.3 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Application.4 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Application.5 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Application.6 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Drawing /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Drawing.11 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Drawing.3 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Drawing.4 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Drawing.5 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Drawing.6 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.DrawingConvertable.15 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.DrawingMacroEnabledConvertable.15 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.ExtendedData /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.ExtendedData.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.InvisibleApp /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.InvisibleApp.11 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Stencil.11 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Template.11 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.WebDrawing.14 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\Visio.Workspace.11 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioBridger.Loader /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioBridger.Loader.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioDWGDisplay.VisioDWGDisplay /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioDWGDisplay.VisioDWGDisplay.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioDWGDisplayCreator.VisioDWGDisplayCreator /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioDWGDisplayCreator.VisioDWGDisplayCreator.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioGraph.Graph /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioGraph.Graph.2 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioModelingEngine.VisioModelingEngine /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioModelingEngine.VisioModelingEngine.3 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioSGFS.Engine /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioSGFS.Engine.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioSGProv.Provider /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioSGProv.Provider.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioUMLSolution.UMLVB /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioUMLSolution.UMLVB.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioUMLSolution.UMLVC60 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioUMLSolution.UMLVC60.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioViewer.Viewer /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioViewer.Viewer.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioViewerDWGDisplay.VisioViewerDWGDisplay /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioViewerDWGDisplay.VisioViewerDWGDisplay.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioViewerDWGDisplayCreator.VisioViewerDWGDisplayCreator /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisioViewerDWGDisplayCreator.VisioViewerDWGDisplayCreator.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisOcx.DrawingControl /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisOcx.DrawingControl.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.CInfoTipShellExt /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.CInfoTipShellExt.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.CVisioFileFilter /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.CVisioFileFilter.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.IconHandlerShellExt /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.IconHandlerShellExt.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.ImageExtractorShellExt /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.ImageExtractorShellExt.1 /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.QuickViewShellExt /grant=administrators=f /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT\VisShe.QuickViewShellExt.1 /grant=administrators=f /grant=system=f

REM End of Script

In windows 7, once you click on the .vsd folder in the registry, you will see two entries, default and content type. Erase what says on default and replace with either Visio.Drawing.11 or VisioViewe.Viewer depending on which one you have. You will know which one by expanding the .vsd folder in the registry--you will see a folder for the one you have. For the content type, I changed it to application/Visio.Drawing.11 but I don't think this one matters too much. I made the change initially on content type alone but the message kept coming up. Once I made the change on default entry everything worked. However, I never reverted the change on content type so it might actually be working in conjunction with the default changes made so you could try changing both or just default and see what happens.