Vertical Scroll issue with Excel 2013

okay before i start this is NOT!! a fixed pane issue. checked and double checked

i have a user who when scroll's the main view does not scroll, until you lift of the mouse button.
as you click on the scroll bar, you get the number up displaying what Line you are on as you scroll this changes, but the view does not.

scrolling with scroll lock on, using keys, and using the mouse wheel all work fine, just the scroll bar has this issue.

i cant seen to find any options within excel or windows.

anyone on here have any suggestions?

just to add, the user is able to log onto multiple machines and the issue follows this user, but when another user logs onto the same machine the problem does not occur on that user, so I think it is a profile specific issue, would like to sort this out without deleted the user's profile

April 21st, 2015 12:14pm

Hi Zikofski,

According to your description, my understanding is that as shown in the following figure the screen tip with content Row: 2 is missing when youre dragging/clicking the scrollbar.

I suggest you can try to reset your XLB file to help check if settings of excel have been changed.

XLB is a setting file format created by Microsoft Excel. XLB files contain custom settings for the toolbars (or command bars). These settings can be edited or customized by selecting toolbar from the view options. XLB files can contain information such as which toolbars are visible, their position, and their function. XLB files allow for the transfer of customization information between computers and users.

Trying the following steps to reset you custom in excel:

  1. Go to the path in your own computer as shown in the following figure:

  2. Rename the *.xlb to *.xlb.old (Note: If you delete or rename *.xlb file, the settings of custom toolbars will lost.)
  3. Restart Excel and it will create a new *.xlb file

Then, please check whether it is helpful.

If my understanding is incorrect, please let me know. If possible could you take a screenshot and upload it, and could you be at bit more precise explain your problem so that we can get more accurate solutions to this problem. I am glad to help and forward to your reply.

Regards,

Free Windows Admin Tool Kit Click here and download it now
April 22nd, 2015 7:52am

sadly no the screen tip is there, and displays normally as if the screen is scrolling, but when you do try to scroll the actually spreadsheet is self, does not scroll. i shall give this a go non the less and see if it does solve the issue.

best way to describe the problem is with the do not display window contents when dragging windows, this is a setting under Windows appearance settings its similar to that but with scrolling

April 22nd, 2015 7:59am

Hi Zikofski,

Have you ever tried the method I provided? Did this method help you solve your issue? If it did, please let me know. If it didn't, I suggest you to take a screenshot and upload it. I'm glad to help you and forward your problem. :)

Regards,

Free Windows Admin Tool Kit Click here and download it now
April 27th, 2015 2:20am

we managed to fix the issue by deleting the users profile on the server, and getting the user to recreate the profile this seemed to have fixed the issue, unsure to what caused it, but its fixed for now
April 27th, 2015 7:46am

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