Vanishing Data in Excel

Hi all,

I have a client who, after putting data into her Excel 2013 document, it automatically disappears.  The most she has ever done is simply add a row to the document and begin adding new data.  This is a new occurrence.  None of the data in the document is hidden, but in order to view the data, she has to click "unhide" to do so.

I've uploaded a video of this occurrence so you may see what is happening.  Please email me to review the video.

She is running Windows 7 64-bit, Office 2013 Pro; we have already attempted repairing the Office suite, using both the Quick Repair and the long repair to no avail.

Any help you could provide would be greatly appreciated!

July 17th, 2015 11:23am

Hi,

Could you please share the video to a shared clould drive and share the link here, so we can get a better understanding of your issue? Thank you.

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July 20th, 2015 2:27am

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