Bit of a strange one. We have mail boxes set up for a media blending system at our company, and we keep these hidden from the address book so that emails do not get accidentally sent there, and to keep the address list tidy. Users using the media blending system will have their personal mailbox and a media blending mailbox. Recently we've had a user's roaming profile become corrupted and I've had to recreate it. I've unhidden their media blending mailbox so that I can add it to their outlook, but it isn't showing up in the address book so therefore I cannot add it. I've tried hiding it, waiting 15 minutes, and then unhiding it again and waiting another 15 minutes and seeing if it is showing up and still nothing. I then tried another mailbox that I have unhidden before and that would not show up either. Any ideas before I give the server a reboot? Is there a service I can restart without taking the whole mail store offline? Edit: Would maintenance mode by the culprit?

Hi Andy Silly question, but are you looking at the Offline Address Book (as opposed to the GAL online)? The default when operating Outlook in cached mode is to use the OAB. Do you see the mailbox in online mode or OWA after unhiding it? You can also use the legacyExchangeDN attribute value of the medial blending mailbox when adding it to the user's mailbox. This removes the requirement to have it unhidden from the GAL. Alexei

Hi Andy Silly question, but are you looking at the Offline Address Book (as opposed to the GAL online)? The default when operating Outlook in cached mode is to use the OAB. Do you see the mailbox in online mode or OWA after unhiding it? You can also use the legacyExchangeDN attribute value of the medial blending mailbox when adding it to the user's mailbox. This removes the requirement to have it unhidden from the GAL. Alexei As far as I am aware I am using the GAL Online as I do not use cached mode on my client, or on the person concerned. I did notice on the status bit of server manager that our mail server is in maintenance mode, could this be causing the problem (My manager did a defrag last weekend.)

It would appear that OAB has been turned on regardless if you're using cached mode or not, and it is not updating on a daily basis as it should be. How do I turn this off?

Hi Which version of Exchange? Start verbose logging of OAB Generator and update the OAB and check the application log for warnings/errorsJonas Andersson MCTS: Microsoft Exchange Server 2007/2010 | MCITP: EMA 2007/2010 | MCSE/MCSA Blog: http://www.testlabs.se/blog

The first thing I would do is check through OWA. That is live information. A change in the address book visibility should be seen in OWA shortly after the change has been made. Maintenance mode wouldn't make any difference because it is coming from the domain, not Exchange. Simon.Simon Butler, Exchange MVP. http://blog.sembee.co.uk , http://exbpa.com/

On Mon, 23 Aug 2010 08:36:41 +0000, Andy Murphy wrote: > > >Bit of a strange one. > >We have mail boxes set up for a media blending system at our company, and we keep these hidden from the address book so that emails do not get accidentally sent there, and to keep the address list tidy. > >Users using the media blending system will have their personal mailbox and a media blending mailbox. Recently we've had a user's roaming profile become corrupted and I've had to recreate it. I've unhidden their media blending mailbox so that I can add it to their outlook, but it isn't showing up in the address book so therefore I cannot add it. > >I've tried hiding it, waiting 15 minutes, and then unhiding it again and waiting another 15 minutes and seeing if it is showing up and still nothing. I then tried another mailbox that I have unhidden before and that would not show up either. > >Any ideas before I give the server a reboot? Is there a service I can restart without taking the whole mail store offline? You don't have to make any modifications to the user in the AD. Use either ADSIEDIT or LDP (or Powershell: "(get-mailbox mbxname).legacyexchangedn") to get the legacyExchangeDN value for the mailbox. Use that in the place where you'd normally put the user name and you should be okay. If you use the legacyExchangeDN there's no need to find the user in the GAL since you've already resolved the name to what's needed. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Hi, Does the issue persist when browsing the address book in OWA? To troubleshoot the issue, please refer to the suggestions from the link below: http://social.technet.microsoft.com/Forums/en-US/exchangesvradmin/thread/e1739ad3-0b6a-4987-a5a6-f4d6b682edb0 If the issue persists, please check whether there is any error in Event Viewer. Thanks.Novak Wu-MSFT

Hi, Does the issue persist when browsing the address book in OWA? To troubleshoot the issue, please refer to the suggestions from the link below: http://social.technet.microsoft.com/Forums/en-US/exchangesvradmin/thread/e1739ad3-0b6a-4987-a5a6-f4d6b682edb0 If the issue persists, please check whether there is any error in Event Viewer. Thanks. Novak Wu-MSFT No they do not show up in OWA either. Also, I added anew user that is not showing up and the email addresses are not updating according to recipient policy which they used to. The only obvious change recently to the server was an offline defrag, and a restore of a mailbox from tape.

Check the attribute "showInAddressBook" of this user, using ADSIEdit or LDP. Normally you should have the following entries: - CN=All Users,CN=All Address Lists,CN=Address Lists Container,....... - CN=Default Global Address List,CN=All Address Lists,CN=Address Lists Container,....... - CN=Global Address List,CN=All Address Lists,CN=Address Lists Container,....... Regards Pano Boschung