User is unable to search an emails a year old in outlook. OWA is working fine able to search and find all the emails .

Tried rebuilding the outlook profile and indexing but still unable to find any pointers.

Thanks

If it is Outlook 2013 it can be cached mode for last year (default setting). Go to the account settings and check it. (option mail to keep offline)

Sorry its Outlook 2010.

try to reindex Outlook.

File, Options, Search. Click Indexing Options then click advanced. Rebuild Index
is on the Index Settings page.

(it will take much time to reindex outlook if you have a lot of

Already tried rebuilding index and profile... Do you think the below will work any idea ? i checked the below entry is not listed under below location so if i will create that and set it to 0 will that work ?

1)       Press the Windows Key + R on your keyboard, and type REGEDIT. This will open the Windows Registry Editor.

 2)       Browse to the following: "HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Windows Search"

 3)       You will manually have to reset the value of Prevent Indexing Outlook to 0 (without the quotes). To do this, right click on the Prevent Indexing Outlook key, select Modify, then change the value data to 0.

 4) Close the registry editor.

• Edited by Jugalkumar 23 hours 43 minutes ago

try it, you can simply delete it later if it do not help.

You can also try to delete the OST file, and after that wait for the new index is ready.