User not able access public folder from Outlook 2007 but accessible from OWA
Hi All
Only one user is not able access any public folder located in Exchange Server 2007 from Outlook 2007. User is able to access public folder through OWA.
if we start outlook /rpcdiag, In "Exchange Server Connection Status" shows public folder server for 1sec and disappered. If we click reconnect, again it shows public folder server for 1sec and disappeared.
If we login user mailbox with another account that has full mailbox access on user mailbox and public folder, we are able to access public folder via Outlook 2007.
User is having rights to access public folder. Is there is any setting/changes required to access public folder via Outlook 2007
Any help would be appreciated. Thank you.
Johny
July 26th, 2010 1:58pm
Did u try for diferent workstations just to eliminate that. Again if its only on that workstation, did u try to create a new profile for that user.
All the best
Free Windows Admin Tool Kit Click here and download it now
July 26th, 2010 2:26pm
We tried creating new outlook profile, we also created outlook profile on another computer, the issue remains the same.
This issue occurs only if we login with the user account.
This issue doesnt occur if we take full mailbox access with another account.Johny
July 26th, 2010 3:46pm
while trying to access public folder in Outlook 2007, the user gets a message "Cannot display the folder. Microsoft office outlook cannot access the specified folder location. could not open the item. Try again."Johny
Free Windows Admin Tool Kit Click here and download it now
July 26th, 2010 4:40pm
Dear Pradejo
To resolve this problem, install the hotfix package that is described in Microsoft Knowledge Base article 953925. Then, configure the corresponding registry entry to enable the hotfix package. kindly check the links below
http://support.microsoft.com/kb/953807
http://support.microsoft.com/kb/953925/
regards
July 26th, 2010 6:40pm
As a work around, we moved the user mailbox to another server. Now user is able to access public folder without issues.
Thanks for your help.Johny
Free Windows Admin Tool Kit Click here and download it now
July 27th, 2010 8:25am
Thank you for your sharing!
You also could move the mailbox back and try it again.
Your expertise never fails to impress!
July 27th, 2010 10:12am