Hi guys, I moved user mailbox yesterday to new mailbox database after which user was able to work on it normally till the end of the day. This morning user comes to me and said she can't see any email in her mailbox, only few items she got today. Any idea? Exchange 2007 SP2 @ Windows 2003 R2 x64

If I check users properties it says Total Items: 1670 Size(KB): 54130 Why I am not seeing this email?

Can she see them in OWA? Check Views to make sure its not set to unread only or something else.

Nope, not through owa as well. View is set to "messages" as it should be.

Run Get-MailboxFolderStatistics against the mailbx and see which folders the items are in. Are you sure the messages arent sitting in a pst versus the mailbox itself?

Here is output of the Get-MailboxFolderStatistics Date : 6/29/2012 6:50:51 PM Name : Top of Information Store Identity : my_user\ FolderPath : / FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADVmz+AAAB FolderType : Root ItemsInFolder : 0 FolderSize : 0B ItemsInFolderAndSubfolders : 1742 FolderAndSubfolderSize : 54980939B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Calendar Identity : my_user\Calendar FolderPath : /Calendar FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADVmP8AAAC FolderType : Calendar ItemsInFolder : 258 FolderSize : 2519780B ItemsInFolderAndSubfolders : 258 FolderAndSubfolderSize : 2519780B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Contacts Identity : my_user\Contacts FolderPath : /Contacts FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADVmP9AAAD FolderType : Contacts ItemsInFolder : 5 FolderSize : 24327B ItemsInFolderAndSubfolders : 5 FolderAndSubfolderSize : 24327B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Deleted Items Identity : my_user\Deleted Items FolderPath : /Deleted Items FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADVm0EAAAB FolderType : DeletedItems ItemsInFolder : 362 FolderSize : 7830152B ItemsInFolderAndSubfolders : 362 FolderAndSubfolderSize : 7830152B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Drafts Identity : my_user\Drafts FolderPath : /Drafts FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADVmP+AAAB FolderType : Drafts ItemsInFolder : 3 FolderSize : 42180B ItemsInFolderAndSubfolders : 3 FolderAndSubfolderSize : 42180B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Inbox Identity : my_user\Inbox FolderPath : /Inbox FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADVm0BAAAB FolderType : Inbox ItemsInFolder : 54 FolderSize : 62409B ItemsInFolderAndSubfolders : 54 FolderAndSubfolderSize : 62409B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : _Non_Delivery_Report Identity : my_user\Inbox\_Non_Delivery_Report FolderPath : /Inbox/_Non_Delivery_Report FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAAEBTpsAAAB FolderType : User Created ItemsInFolder : 0 FolderSize : 0B ItemsInFolderAndSubfolders : 0 FolderAndSubfolderSize : 0B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Header Identity : my_user\Inbox\Header FolderPath : /Inbox/Header FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADYKVzAAAB FolderType : User Created ItemsInFolder : 0 FolderSize : 0B ItemsInFolderAndSubfolders : 0 FolderAndSubfolderSize : 0B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : SPF Identity : my_user\Inbox\SPF FolderPath : /Inbox/SPF FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADaz5sAAAB FolderType : User Created ItemsInFolder : 0 FolderSize : 0B ItemsInFolderAndSubfolders : 0 FolderAndSubfolderSize : 0B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Journal Identity : my_user\Journal FolderPath : /Journal FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADVmP/AAAG FolderType : Journal ItemsInFolder : 1 FolderSize : 144B ItemsInFolderAndSubfolders : 1 FolderAndSubfolderSize : 144B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Junk E-mail Identity : my_user\Junk E-mail FolderPath : /Junk E-mail FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADePvHAAAB FolderType : JunkEmail ItemsInFolder : 2 FolderSize : 5863B ItemsInFolderAndSubfolders : 2 FolderAndSubfolderSize : 5863B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Notes Identity : my_user\Notes FolderPath : /Notes FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADVmQAAAAF FolderType : Notes ItemsInFolder : 0 FolderSize : 0B ItemsInFolderAndSubfolders : 0 FolderAndSubfolderSize : 0B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Outbox Identity : my_user\Outbox FolderPath : /Outbox FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADVm0CAAAB FolderType : Outbox ItemsInFolder : 0 FolderSize : 0B ItemsInFolderAndSubfolders : 0 FolderAndSubfolderSize : 0B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : RSS Feeds Identity : my_user\RSS Feeds FolderPath : /RSS Feeds FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADVmQCAAAB FolderType : RssSubscription ItemsInFolder : 0 FolderSize : 0B ItemsInFolderAndSubfolders : 0 FolderAndSubfolderSize : 0B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Sent Items Identity : my_user\Sent Items FolderPath : /Sent Items FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADVm0DAAAB FolderType : SentItems ItemsInFolder : 804 FolderSize : 41522638B ItemsInFolderAndSubfolders : 804 FolderAndSubfolderSize : 41522638B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : SPAM Identity : my_user\SPAM FolderPath : /SPAM FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADYKVyAAAB FolderType : User Created ItemsInFolder : 1 FolderSize : 6864B ItemsInFolderAndSubfolders : 252 FolderAndSubfolderSize : 2973302B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Bayesian Identity : my_user\SPAM\Bayesian FolderPath : /SPAM/Bayesian FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADo85WAAAB FolderType : User Created ItemsInFolder : 148 FolderSize : 1530981B ItemsInFolderAndSubfolders : 148 FolderAndSubfolderSize : 1530981B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Blacklist Identity : my_user\SPAM\Blacklist FolderPath : /SPAM/Blacklist FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF +rAAmVnFweAAAB FolderType : User Created ItemsInFolder : 20 FolderSize : 64145B ItemsInFolderAndSubfolders : 20 FolderAndSubfolderSize : 64145B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Header Identity : my_user\SPAM\Header FolderPath : /SPAM/Header FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAAD4wd8AAAB FolderType : User Created ItemsInFolder : 8 FolderSize : 68765B ItemsInFolderAndSubfolders : 8 FolderAndSubfolderSize : 68765B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Keyword Identity : my_user\SPAM\Keyword FolderPath : /SPAM/Keyword FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADZiy1AAAB FolderType : User Created ItemsInFolder : 6 FolderSize : 68665B ItemsInFolderAndSubfolders : 6 FolderAndSubfolderSize : 68665B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Phishing Identity : my_user\SPAM\Phishing FolderPath : /SPAM/Phishing FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF +rAAHMrIKOAAAB FolderType : User Created ItemsInFolder : 0 FolderSize : 0B ItemsInFolderAndSubfolders : 0 FolderAndSubfolderSize : 0B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Razer Identity : my_user\SPAM\Razer FolderPath : /SPAM/Razer FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF +rAAeBeoMyAAAB FolderType : User Created ItemsInFolder : 9 FolderSize : 69800B ItemsInFolderAndSubfolders : 9 FolderAndSubfolderSize : 69800B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : SPF Identity : my_user\SPAM\SPF FolderPath : /SPAM/SPF FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF +rAAHL0SmLAAAB FolderType : User Created ItemsInFolder : 53 FolderSize : 1043668B ItemsInFolderAndSubfolders : 53 FolderAndSubfolderSize : 1043668B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : SURBL Identity : my_user\SPAM\SURBL FolderPath : /SPAM/SURBL FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF +rAAmXtAboAAAB FolderType : User Created ItemsInFolder : 7 FolderSize : 120414B ItemsInFolderAndSubfolders : 7 FolderAndSubfolderSize : 120414B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Sync Issues Identity : my_user\Sync Issues FolderPath : /Sync Issues FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF +rAAeIfxljAAAB FolderType : SyncIssues ItemsInFolder : 0 FolderSize : 0B ItemsInFolderAndSubfolders : 0 FolderAndSubfolderSize : 0B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Conflicts Identity : my_user\Sync Issues\Conflicts FolderPath : /Sync Issues/Conflicts FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF +rAAeIfxlkAAAB FolderType : Conflicts ItemsInFolder : 0 FolderSize : 0B ItemsInFolderAndSubfolders : 0 FolderAndSubfolderSize : 0B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Local Failures Identity : my_user\Sync Issues\Local Failures FolderPath : /Sync Issues/Local Failures FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF +rAAeIfxllAAAB FolderType : LocalFailures ItemsInFolder : 0 FolderSize : 0B ItemsInFolderAndSubfolders : 0 FolderAndSubfolderSize : 0B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Server Failures Identity : my_user\Sync Issues\Server Failures FolderPath : /Sync Issues/Server Failures FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQASAvcPWZwITpmGAuQoCF +rAAeIfxlmAAAB FolderType : ServerFailures ItemsInFolder : 0 FolderSize : 0B ItemsInFolderAndSubfolders : 0 FolderAndSubfolderSize : 0B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder : Date : 6/29/2012 6:50:51 PM Name : Tasks Identity : my_user\Tasks FolderPath : /Tasks FolderId : LgAAAABX+7/gRRdbTp8LitBYewoHAQDx314NHQOFS6aU5/uLot x5AAADVmQBAAAE FolderType : Tasks ItemsInFolder : 1 FolderSize : 144B ItemsInFolderAndSubfolders : 1 FolderAndSubfolderSize : 144B OldestItemReceivedDate : NewestItemReceivedDate : ManagedFolder :

Try moving test account and if happens again. There is a chance the mailbox was corrupted.

Move process has option not to move mailbox if it's corrupted. User actually used mailbox yesterday after the move was done. I have few more mailboxes moved, none of them show same behavior.

There are only 54 items in the inbox. How many do you see? What if you search for them? Can you see them then?

I can see only 2 items received today. Search returns nothing. I can see items in the "Sent Items" and "Deleted Items" not in inbox.

I can see only 2 items received today. Search returns nothing. I can see items in the "Sent Items" and "Deleted Items" not in inbox. What views are set in OWA and Outlook (set outlook to online mode )? Is Conservation view enabled? Can you see the items in the inbox via ExFolders or mfcmapi?

Hi mishomor, Please use OWA to check whether you can see the items. If you can see the items in OWA, but cannot see in Outlook, recreate Outlook profile to have a try. If you also cannot see the items in OWA, I suggest you try to restore the emails from backup, then import the old items to user's mailbox. Since the command show items are in your mailbox, I think you also can see emails when you use MFCmapi to check the mailbox. Thanks, Evan Evan Liu TechNet Community Support

Hi mishomor, Please use OWA to check whether you can see the items. If you can see the items in OWA, but cannot see in Outlook, recreate Outlook profile to have a try. If you also cannot see the items in OWA, I suggest you try to restore the emails from backup, then import the old items to user's mailbox. Since the command show items are in your mailbox, I think you also can see emails when you use MFCmapi to check the mailbox. Thanks, Evan Evan Liu TechNet Community Support