User does receive email with attachments from one user

Hi Team

I have a user (user A) who is unable to receive an email with attachment from another user (user B). Both are local users. Attachments like .docx/.pptx

User B can see the email in his sent items. User A does not receive the email. Attachment type is fine, size is ok.

User B forwards an email with attachment to user A and and user A receives it, but when User B composes an email with attachment user A does not receive the mail. I have checked mailgateway and there is nothing blocked. Help.


  • Edited by Rohit_nz 9 hours 35 minutes ago
June 7th, 2015 5:53pm

Hi,

What happens, if UserB compose an email for UserA from different computer. My thought is to see if some Antispam software blocks the UserB from sending attachments

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June 7th, 2015 10:39pm

Use message tracking to see what happened to the message.
June 7th, 2015 11:14pm

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