Urgent request
Dear's, I has been sent email & mark request read & receipt & although the email arrived i did not have the confirmation receipt , please advise.!!!!
May 16th, 2012 9:34am

There are quite a couple of reasons for this to happen. Let me sum up a few for you and see if it applies to your situation. First of all; its request. The receiver can have its reasons and choose not to send you a receipt.The receiver has the Receipts feature turned off. For Outlook this can be configured in; Tools-> Options-> E-mail Options-> Tracking OptionsThe request to send a Read Receipt is made when the message is being marked as read. If the receiver has the habit of not marking all his/her messages as read when reading it, then the prompt was never triggered to send the receipt to you.The mail client the receiver uses must support sending out Read Receipts. Not all clients do, especially web clients often dont offer this feature.Even when the receiver sends out the Read Receipt, it could be that the mail server of the receiver doesnt support it or disallows it to be forwarded to the Internet (configurable in Exchange by your mail administrator) and drops the Read Receipt. Most ISPs do support sending out Read Receipts though but do not support Delivery Receipts. This is to prevent spammers from determining if a mailbox exists or not.Your own ISP could be dropping the Read Receipts. Usually this is part of a Junk E-mail filter that they have in place and in most cases your ISP will put it in your Junk E-mail folder on the server so that Outlook wont download it (in case of POP3). Login to your web based mailbox provided by your ISP and see if it is there and if you can configure the server based Junk E-mail filter. Thanks
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May 16th, 2012 10:56am

There are quite a couple of reasons for this to happen. Let me sum up a few for you and see if it applies to your situation. First of all; its request. The receiver can have its reasons and choose not to send you a receipt.The receiver has the Receipts feature turned off. For Outlook this can be configured in; Tools-> Options-> E-mail Options-> Tracking OptionsThe request to send a Read Receipt is made when the message is being marked as read. If the receiver has the habit of not marking all his/her messages as read when reading it, then the prompt was never triggered to send the receipt to you.The mail client the receiver uses must support sending out Read Receipts. Not all clients do, especially web clients often dont offer this feature.Even when the receiver sends out the Read Receipt, it could be that the mail server of the receiver doesnt support it or disallows it to be forwarded to the Internet (configurable in Exchange by your mail administrator) and drops the Read Receipt. Most ISPs do support sending out Read Receipts though but do not support Delivery Receipts. This is to prevent spammers from determining if a mailbox exists or not.Your own ISP could be dropping the Read Receipts. Usually this is part of a Junk E-mail filter that they have in place and in most cases your ISP will put it in your Junk E-mail folder on the server so that Outlook wont download it (in case of POP3). Login to your web based mailbox provided by your ISP and see if it is there and if you can configure the server based Junk E-mail filter. Thanks
May 16th, 2012 11:03am

Any update? If you have configured your Exchange 2010 organization to enable the tracking for read status for messages, by using the Exchange Management Shell cmdlet Set-OrganizationConfig, you can check if a message has been read. For details, see this post. In addition, here is another article for reference. Hope helps.Noya Lau TechNet Community Support
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May 18th, 2012 6:01am

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