Unhealth outlook HealthSet

Hi all,

Was wondering if someone might be able to shed some light on this - as i've been going around in circles :0. We have an internal+external dns name, we have a single 2010 server + single 2013 server. I've set virtualdirectory/oab etc to go to mail.* on the exchange 2013 server, set up certificates etc, recreated health mailboxes, restarted etc etc, but can't work out how to resolve the following (or even how to diagnose further):

I've replaced domain name with 'internaldns'. our external domain name doesn't appear in the event log entry - nor does our mail.externaldomain name that i've set all virtual directory paths I can find to. The health mailbox that is getting logged into is on the exchangesrv - it's one of the 10 exchangesrv-001/002 mailboxes used for the CAS.

Any thoughts?

Alert: {2}
Source: EXCHANGESRV - Compliance
Path: EXCHANGESRV.internaldns;EXCHANGESRV.internaldns
Last modified by: System
Last modified time: 3/17/2015 12:34:58 PM Alert description: EMSMDB.DoRpc(Logon) step of ComplianceOutlookLogonToArchiveRpcCtpProbe/DB01 has failed against EXCHANGESRV.internaldns proxying to Unknown for HealthMailbox7cd362e9ce824775beea41a7a2f9e9e2@internaldns.
Latency: 00:00:00.2090000
ActivityContext: I32:ATE.C[latdc01.internaldns]=1;F:ATE.AL[latdc01.internaldns]=0;I32:ADS.C[latdc01]=1;F:ADS.AL[latdc01]=1.9079;I32:ATE.C[LATDC1.internaldns]=1;F:ATE.AL[LATDC1.internaldns]=0;I32:ADS.C[LATDC1]=1;F:ADS.AL[LATDC1]=2.0746
Outline: [76]17/03/2015 12:32:22  RpcProxy connectivity verification; [125]17/03/2015 12:32:22  EMSMDB.Connect(); [6]17/03/2015 12:32:22 [FAILED!] EMSMDB.DoRpc(Logon); Likely root cause: Passive
Details: 
Error: Error returned in LogonCallResult. Error code = WrongServer (0x00000478)
Log:     RpcProxy connectivity verification
    Task produced output:
    - TaskStarted = 17/03/2015 12:32:22
    - TaskFinished = 17/03/2015 12:32:22
    - ErrorDetails = 
    - Latency = 00:00:00.0769891
    - RequestUrl = https://exchangesrv.internaldns/rpc/rpcproxy.dll?a191d0e8-9b86-40c0-b482-7452007a244a@internaldns:6001
    - ResponseStatusCode = OK
    - RequestedRpcProxyAuthenticationTypes = ntlm
    - RespondingHttpServer = EXCHANGESRV
    - RespondingRpcProxyServer = exchangesrv.internaldns
    - ResponseHeaderCollection = Transfer-Encoding: chunked
request-id: c85cbb08-f369-43d8-bfb2-8d871b88f9d3
X-CalculatedBETarget: exchangesrv.internaldns
X-DiagInfo: EXCHANGESRV
X-BEServer: EXCHANGESRV
Persistent-Auth: true
X-FEServer: EXCHANGESRV
Connection: close
Cache-Control: private
Content-Type: application/rpc
Date: Tue, 17 Mar 2015 12:32:22 GMT
Server: Microsoft-IIS/8.5
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET


RpcProxy connectivity verification completed successfully.
    Mailbox logon verification
        EMSMDB.Connect()
        Task produced output:
        - TaskStarted = 17/03/2015 12:32:22
        - TaskFinished = 17/03/2015 12:32:22
        - ErrorDetails = 
        - RespondingRpcClientAccessServerVersion = 15.0.1044.4021
        - RequestUrl = https://exchangesrv.internaldns/rpc/rpcproxy.dll?a191d0e8-9b86-40c0-b482-7452007a244a@internaldns:6001
        - RespondingHttpServer = <null>
        - RespondingRpcProxyServer = <null>
        - ResponseHeaderCollection = 

        - ResponseStatusCode = 0
        - ResponseStatusCodeDescription = <null>
        - RequestHeaderCollection = 

        - Latency = 00:00:00.1254440
        - ActivityContext = I32:ATE.C[LATDC1.internaldns]=1;F:ATE.AL[LATDC1.internaldns]=0;I32:ADS.C[LATDC1]=1;F:ADS.AL[LATDC1]=2.0746
    EMSMDB.Connect() completed successfully.
        EMSMDB.DoRpc(Logon)
        Task produced output:
        - TaskStarted = 17/03/2015 12:32:22
        - TaskFinished = 17/03/2015 12:32:22
        - Exception = Microsoft.Exchange.RpcClientAccess.RopExecutionException: Error returned in LogonCallResult. Error code = WrongServer (0x00000478)
        - ErrorDetails = 
        - ResponseHeaderCollection = 

        - ResponseStatusCode = 0
        - ResponseStatusCodeDescription = <null>
        - RequestHeaderCollection = 

        - Latency = 00:00:00.0067764
        - ActivityContext = I32:ATE.C[latdc01.internaldns]=1;F:ATE.AL[latdc01.internaldns]=0;I32:ADS.C[latdc01]=1;F:ADS.AL[latdc01]=1.9079;I32:ATE.C[LATDC1.internaldns]=1;F:ATE.AL[LATDC1.internaldns]=0;I32:ADS.C[LATDC1]=1;F:ADS.AL[LATDC1]=2.0746
    EMSMDB.DoRpc(Logon) failed.
    Task produced output:
    - TaskStarted = 17/03/2015 12:32:22
    - TaskFinished = 17/03/2015 12:32:22
    - Exception = Microsoft.Exchange.RpcClientAccess.RopExecutionException: Error returned in LogonCallResult. Error code = WrongServer (0x00000478)
    - ErrorDetails = 
    - ActualBinding = ncacn_http:a191d0e8-9b86-40c0-b482-7452007a244a\@internaldns[6001,RpcProxy=EXCHANGESRV.internaldns\:443\, HttpProxy=<none>]
Mailbox logon verification failed.


            Knowledge: http://technet.microsoft.com/en-us/library/ms.exch.scom.Compliance(EXCHG.150).aspx?v=15.0.1044.25

Alert view link: "https://PRINTSRV2/OperationsManager?DisplayMode=Pivot&AlertID=%7b52dfe716-7e0a-4feb-ae17-4d2877ea7fac%7d"
Notification subscription ID generating this message: {61DBF90D-7858-9618-ABA0-3DCD9AB004F4}

Paul


March 17th, 2015 9:37am

Hello,

You can try installing the latest RU release recently:

https://support.microsoft.com/en-us/kb/3030080

Thanks,

Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com

 

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March 20th, 2015 7:30am

For some reason I never received the notification of your reply - anyway, I still have this with CU8.

Get-Healthreport for -ne healthy shows:

Server              State               HealthSet           AlertValue          LastTransitionTime  MonitorCount
------              -----               ---------           ----------          ------------------  ------------
exchangesrv         NotApplicable       Compliance          Unhealthy           08/04/2015 16:07:02 29
exchangesrv         NotApplicable       MailboxTransport    Unhealthy           08/04/2015 15:22:14 26
exchangesrv         NotApplicable       Outlook             Unhealthy           08/04/2015 15:57:54 1
exchangesrv         NotApplicable       FfoMonitoring       Disabled            01/01/0001 00:00:00 23

The compliance and Outlook ones seem to be the Probe listed other - the mailbox transport one is new. Picked it up a few days ago. 

April 8th, 2015 5:33pm

Hi grangeway

Same error here. Mailbox logon verification failed in ManagedAvailability in Mailbox logon verification Step of the ComplianceOutlookLogonToArchiveRpcCtpProbe.

My system: EXCHANGE2013CU7 Multirol

Regards

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April 21st, 2015 12:16pm

as it seems to be just us commenting on this at least ;)..

as I said in my case, i've got an exchange 2010 + 2013 box, and trying to use company.co.uk publically and a companyinternal.co.uk for our AD.

You say you have a cu7 install in a multirole config - is this a fresh install and a single server? or a migration/part of a larger install? [I've been assuming that i'm seeing the issue because of our split dns and naming i.e. I have exch2013.companyinternal.co.uk as the server name, but accessing it as mail.company.co.uk]

April 22nd, 2015 5:08pm

Hi!

It is a fresh install over 4 servers. Coexistence/Migration from Exchange 2007. And yes, we have split dns too.

Let's see if when all the mailboxes will be migrated, it will disappear...

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April 24th, 2015 6:50am

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