Undeliverable message with attachments
Every time that a user tries to send a email with attachments (usually less than 10 mb) they get this error:
his message exceeds the maximum message size allowed. Microsoft Exchange will not try to redeliver this message for you. Please make the message smaller -- by removing attachments, for example -- and try sending it again, or provide the following diagnostic
text to your system administrator.
The following organization rejected your message: Requested.
I have followed everything that I have found on internet about it and still does not work. the users have unlimited MB for attachments. I have gone thru the options of changing the size limites and still does not work.
these are a couple links, but I have looked at more:
http://blogs.technet.com/b/sbs/archive/2008/10/28/how-do-i-change-message-size-limits-in-exchange-2007.aspx
http://webcache.googleusercontent.com/search?q=cache:MALMR8bs3ykJ:support.microsoft.com/kb/957813+this+message+exceeds+the+maximum+message+size+allowed.+Microsoft+Exchange+will+not+try+to+redeliver+this+message+for+you.+Please+make+the+message+smaller+--+by+removing+attachments,+for+example+--+and+try+sending+it+again,+or+provide+the+following+diagnostic+text+to+your+system+administrator.+The+following+organization+rejected+your+message:+Requested.&cd=3&hl=en&ct=clnk&gl=us
I updated to SP2 to check if that helps and nothing.
Help here please. I have Exchange 2007 on Windows Server 2008.
thanks
October 12th, 2010 11:37am
On Tue, 12 Oct 2010 15:32:51 +0000, KarlaMF wrote:
>Every time that a user tries to send a email with attachments (usually less than 10 mb) they get this error:
>
>his message exceeds the maximum message size allowed. Microsoft Exchange will not try to redeliver this message for you. Please make the message smaller -- by removing attachments, for example -- and try sending it again, or provide the following diagnostic
text to your system administrator.
>
>The following organization rejected your message: Requested.
"Requested"??? Are you saying that the domain you sent the e-mail to
rejected the message as being too large? If that's the case there's
not much you can do to affect the outcome since their limits aren't
under you control.
A 10MB email size sure suggests an attachment (unless you have very
prolific tyists!). If you reduce the size of the attachment by
compressing it before you attach it to the message doe that help?
You can check your server's SMTP log files to see if the other
organization is rejecting the message.
---
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP
Free Windows Admin Tool Kit Click here and download it now
October 12th, 2010 12:22pm
I don't know what "Requested" means. I dont think the domain that I am sending the emails is the problem because the problem happends with different domains. If I reduce the size like 5 MB does not work.
There is always the same organization "Requested"
thanks for your help
October 12th, 2010 3:22pm
On Tue, 12 Oct 2010 19:17:35 +0000, KarlaMF wrote:
>
>
>I don't know what "Requested" means. I dont think the domain that I am sending the emails is the problem because the problem happends with different domains. If I reduce the size like 5 MB does not work.
>
>There is always the same organization "Requested"
Start here:
http://technet.microsoft.com/en-us/library/bb124345(EXCHG.80).aspx
Check your SMTP protocol log and see if the 5xx status is being
returned from a destination server.
Also, post the entire NDR. There's insufficient information in the
tiny bit you alreadyposted.
---
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP
Free Windows Admin Tool Kit Click here and download it now
October 12th, 2010 5:16pm
Delivery has failed to these recipients or distribution lists:
emailaddress@hotmail.com
This message exceeds the maximum message size allowed. Microsoft Exchange will not try to redeliver this message for you. Please make the message smaller -- by removing attachments, for example -- and try sending it again, or provide the following diagnostic
text to your system administrator.
The following organization rejected your message: Requested.
_____
Sent by Microsoft Exchange Server 2007
Diagnostic information for administrators:
Generating server: Server01.domain.local
emailaddress@hotmail.com
Requested #550 5.3.4 SMTPSEND.OverAdvertisedSize; message size exceeds fixed maximum size ##
Original message headers:
Received: from Server01.domain.local ([::1]) by Server01.domain.local ([::1])
with mapi; Wed, 13 Oct 2010 15:17:34 -0500
From: Administrator <Administrator@domain.com>
To: "emailaddress@hotmail.com" <emailaddress@hotmail.com>
Date: Wed, 13 Oct 2010 15:17:28 -0500
Subject: FW: test
Thread-Topic: test
Thread-Index: Actkmdglg+uIxa5YTKOgGxhmBz8kVQE5gHIgAAAIlIAAMHsu4AA0bhUg
Message-ID: <26ED64498513EB489157C807122C4CD3AA0FED10BE@Server01.domain.local>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
acceptlanguage: en-US
Content-Type: multipart/mixed;
boundary="_010_26ED64498513EB489157C807122C4CD3AA0FED10BEServer01domai_"
MIME-Version: 1.0
October 13th, 2010 4:48pm
Delivery has failed to these recipients or distribution lists:
emailaddress@hotmail.com
This message exceeds the maximum message size allowed. Microsoft Exchange will not try to redeliver this message for you. Please make the message smaller -- by removing attachments, for example -- and try sending it again, or provide the following diagnostic
text to your system administrator.
The following organization rejected your message: Requested.
_____
Sent by Microsoft Exchange Server 2007
Diagnostic information for administrators:
Generating server: Server01.domain.local
emailaddress@hotmail.com
Requested #550 5.3.4 SMTPSEND.OverAdvertisedSize; message size exceeds fixed maximum size ##
Original message headers:
Received: from Server01.domain.local ([::1]) by Server01.domain.local ([::1])
with mapi; Wed, 13 Oct 2010 15:17:34 -0500
From: Administrator <Administrator@domain.com>
To: "emailaddress@hotmail.com" <emailaddress@hotmail.com>
Date: Wed, 13 Oct 2010 15:17:28 -0500
Subject: FW: test
Thread-Topic: test
Thread-Index: Actkmdglg+uIxa5YTKOgGxhmBz8kVQE5gHIgAAAIlIAAMHsu4AA0bhUg
Message-ID: <26ED64498513EB489157C807122C4CD3AA0FED10BE@Server01.domain.local>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
acceptlanguage: en-US
Content-Type: multipart/mixed;
boundary="_010_26ED64498513EB489157C807122C4CD3AA0FED10BEServer01domai_"
MIME-Version: 1.0
Free Windows Admin Tool Kit Click here and download it now
October 13th, 2010 4:48pm
Delivery has failed to these recipients or distribution lists:
emailaddress@hotmail.com
This message exceeds the maximum message size allowed. Microsoft Exchange will not try to redeliver this message for you. Please make the message smaller -- by removing attachments, for example -- and try sending it again, or provide the following diagnostic
text to your system administrator.
The following organization rejected your message: Requested.
_____
Sent by Microsoft Exchange Server 2007
Diagnostic information for administrators:
Generating server: Server01.domain.local
emailaddress@hotmail.com
Requested #550 5.3.4 SMTPSEND.OverAdvertisedSize; message size exceeds fixed maximum size ##
Original message headers:
Received: from Server01.domain.local ([::1]) by Server01.domain.local ([::1])
with mapi; Wed, 13 Oct 2010 15:17:34 -0500
From: Administrator <Administrator@domain.com>
To: "emailaddress@hotmail.com" <emailaddress@hotmail.com>
Date: Wed, 13 Oct 2010 15:17:28 -0500
Subject: FW: test
Thread-Topic: test
Thread-Index: Actkmdglg+uIxa5YTKOgGxhmBz8kVQE5gHIgAAAIlIAAMHsu4AA0bhUg
Message-ID: <26ED64498513EB489157C807122C4CD3AA0FED10BE@Server01.domain.local>
Accept-Language: en-US
Content-Language: en-US
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator:
acceptlanguage: en-US
Content-Type: multipart/mixed;
boundary="_010_26ED64498513EB489157C807122C4CD3AA0FED10BEServer01domai_"
MIME-Version: 1.0
October 13th, 2010 4:48pm
On Wed, 13 Oct 2010 20:34:13 +0000, KarlaMF wrote:
[ snip ]
>Diagnostic information for administrators:
>
>Generating server: Server01.domain.local
>
>emailaddress@hotmail.com Requested #550 5.3.4 SMTPSEND.OverAdvertisedSize; message size exceeds fixed maximum size ##
See this link for details on message size restrictions:
http://technet.microsoft.com/en-us/library/bb124345(EXCHG.80).aspx
Copy this to a file with a ".ps1" extension and run it from the
Exchange Management Shell. See if your problem is a badly set message
size restriction. Note that it doesn't check for limits onf
distribution groups, public folders, mailboxes, etc.
Note that if your organization was upgraded from an Exchange version
prior to Exchange 2007 you should run set-transportconfig to set the
GLOBAL limits to be the same as your ORGANIZATIONAL limits. They'll
usually be the same, but there are times when they are not.
There's some line folding on the 'add-member' cmdlets so be sure to
get the whole thing on one line. :-)
### CUT HERE ####
$connectors = @()
get-sendconnector | foreach {
$conn = new-object PSObject
$conn | add-member NoteProperty ConnectorType 'Send'
$conn | add-member NoteProperty ConnectorName $_.Name
$conn | add-member NoteProperty MaxReceiveMessageSize '-'
$conn | add-member NoteProperty MaxSendMessageSize
$_.MaxMessageSize
$connectors += $conn
}
get-receiveconnector | foreach {
$conn = new-object PSObject
$conn | add-member NoteProperty ConnectorType 'Receive'
$conn | add-member NoteProperty ConnectorName $_.Name
$conn | add-member NoteProperty MaxReceiveMessageSize
$_.MaxMessageSize
$conn | add-member NoteProperty MaxSendMessageSize '-'
$connectors += $conn
}
$tc = get-transportconfig
$conn = new-object PSObject
$conn | add-member NoteProperty ConnectorType 'TransportConfig'
$conn | add-member NoteProperty ConnectorName '-'
$conn | add-member NoteProperty MaxReceiveMessageSize
$tc.MaxReceiveSize
$conn | add-member NoteProperty MaxSendMessageSize $tc.MaxSendSize
$connectors += $conn
get-routinggroupconnector | foreach {
$conn = new-object PSObject
$conn | add-member NoteProperty ConnectorType 'RGC'
$conn | add-member NoteProperty ConnectorName $_.Name
$conn | add-member NoteProperty MaxReceiveMessageSize
$_.MaxMessageSize
$conn | add-member NoteProperty MaxSendMessageSize
$_.MaxMessageSize
$connectors += $conn
}
get-foreignconnector | foreach {
$conn = new-object PSObject
$conn | add-member NoteProperty ConnectorType 'Roreign'
$conn | add-member NoteProperty ConnectorName $_.Name
$conn | add-member NoteProperty MaxReceiveMessageSize
$_.MaxMessageSize
$conn | add-member NoteProperty MaxSendMessageSize
$_.MaxMessageSize
$connectors += $conn
}
$connectors | ft -auto
### CUT HERE ###
---
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP
Free Windows Admin Tool Kit Click here and download it now
October 13th, 2010 8:03pm
I will do this and let you know. tks
October 18th, 2010 10:38am
I am very new working with Exchange, please bare with me.
saved the file and run it, I got this message:
The Value parameter is required for a member of type "NoteProperty". Specify
the Value parameter when adding members of this type.
Value:
what do I have to enter there? it ask it for each one of them (5 times)
thanks
Free Windows Admin Tool Kit Click here and download it now
October 18th, 2010 11:53am
On Mon, 18 Oct 2010 15:48:57 +0000, KarlaMF wrote:
>
>
>I am very new working with Exchange, please bare with me.
>
>saved the file and run it, I got this message:
>
>The Value parameter is required for a member of type "NoteProperty". Specify the Value parameter when adding members of this type.
>
>Value:
>
>what do I have to enter there? it ask it for each one of them (5 times)
That's the "line wrapping" I mentioned. :-)
You shouldn't have to enter anything. Any line in that file that
BEGINS with "$_." or "$tc." (there were 7 of them when I looked)
really belongs at the end of the previous line.
---
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP
October 18th, 2010 3:27pm
Ok, I used it like this:
-------------------------------------------------------------------------------
$connectors = @()
get-sendconnector | foreach {
$conn = new-object PSObject
$conn | add-member NoteProperty ConnectorType 'Send'
$conn | add-member NoteProperty ConnectorName $_.Name
$conn | add-member NoteProperty MaxReceiveMessageSize '-'
$conn | add-member NoteProperty MaxSendMessageSize $_.MaxMessageSize
$connectors += $conn
}
get-receiveconnector | foreach {
$conn = new-object PSObject
$conn | add-member NoteProperty ConnectorType 'Receive'
$conn | add-member NoteProperty ConnectorName $_.Name
$conn | add-member NoteProperty MaxReceiveMessageSize $_.MaxMessageSize
$conn | add-member NoteProperty MaxSendMessageSize '-'
$connectors += $conn
}
get-transportconfig | foreach {
$conn = new-object PSObject
$conn | add-member NoteProperty ConnectorType 'TransportConfig'
$conn | add-member NoteProperty ConnectorName $_.Name
$conn | add-member NoteProperty MaxReceiveMessageSize $_.MaxMessageSize
$conn | add-member NoteProperty MaxSendMessageSize $_.MaxMessageSize
$connectors += $conn
}
get-routinggroupconnector | foreach {
$conn = new-object PSObject
$conn | add-member NoteProperty ConnectorType 'RGC'
$conn | add-member NoteProperty ConnectorName $_.Name
$conn | add-member NoteProperty MaxReceiveMessageSize $_.MaxMessageSize
$conn | add-member NoteProperty MaxSendMessageSize $_.MaxMessageSize
$connectors += $conn
}
get-foreignconnector | foreach {
$conn = new-object PSObject
$conn | add-member NoteProperty ConnectorType 'Roreign'
$conn | add-member NoteProperty ConnectorName $_.Name
$conn | add-member NoteProperty MaxReceiveMessageSize $_.MaxMessageSize
$conn | add-member NoteProperty MaxSendMessageSize $_.MaxMessageSize
$connectors += $conn
}
$connectors | ft -auto
---------------------------------------------------------------
I GOT:
ConnectorType ConnectorName MaxReceiveMessageSize MaxSendMessageSize
------------- ------------- --------------------- ------------------
Send domainname -
50MB
Receive Default SERVER01 20000KB
-
Receive Client SERVER01 20000KB
-
Receive Internet 20000KB
-
TransportConfig Transport Settings
Free Windows Admin Tool Kit Click here and download it now
October 18th, 2010 5:18pm
On Mon, 18 Oct 2010 21:13:25 +0000, KarlaMF wrote:
>
>
>Ok, I used it like this:
Try this:
set-transportconfig -MaxReceiveSize 20000MB -MaxSendSize 50MB
You might want to rethink the use of 20000KB where you probably meant
20MB on the Receive Connectors. Picking at nits -- it's probably not
involved with your problem, but 20MB isn't 20000KB, it's 20480KB. If
you do change that, don't forget to replace the 20000KB in the
set-transportconfig, too.
>
>-------------------------------------------------------------------------------
>
>$connectors = @()
>get-sendconnector | foreach {
>$conn = new-object PSObject
>$conn | add-member NoteProperty ConnectorType 'Send'
>$conn | add-member NoteProperty ConnectorName $_.Name
>$conn | add-member NoteProperty MaxReceiveMessageSize '-'
>$conn | add-member NoteProperty MaxSendMessageSize $_.MaxMessageSize
>$connectors += $conn
>}
>get-receiveconnector | foreach {
>$conn = new-object PSObject
>$conn | add-member NoteProperty ConnectorType 'Receive'
>$conn | add-member NoteProperty ConnectorName $_.Name
>$conn | add-member NoteProperty MaxReceiveMessageSize
>$_.MaxMessageSize $conn | add-member NoteProperty MaxSendMessageSize '-'
>$connectors += $conn }
>
>get-transportconfig | foreach {
>$conn = new-object PSObject
>$conn | add-member NoteProperty ConnectorType 'TransportConfig'
>$conn | add-member NoteProperty ConnectorName $_.Name
>$conn | add-member NoteProperty MaxReceiveMessageSize $_.MaxMessageSize
>$conn | add-member NoteProperty MaxSendMessageSize $_.MaxMessageSize
>$connectors += $conn
>}
>get-routinggroupconnector | foreach {
>$conn = new-object PSObject
>$conn | add-member NoteProperty ConnectorType 'RGC'
>$conn | add-member NoteProperty ConnectorName $_.Name
>$conn | add-member NoteProperty MaxReceiveMessageSize $_.MaxMessageSize
>$conn | add-member NoteProperty MaxSendMessageSize $_.MaxMessageSize
>$connectors += $conn
>}
>get-foreignconnector | foreach {
>$conn = new-object PSObject
>$conn | add-member NoteProperty ConnectorType 'Roreign'
>$conn | add-member NoteProperty ConnectorName $_.Name
>$conn | add-member NoteProperty MaxReceiveMessageSize $_.MaxMessageSize
>$conn | add-member NoteProperty MaxSendMessageSize $_.MaxMessageSize
>$connectors += $conn }
>
>$connectors | ft -auto
>
>---------------------------------------------------------------
>
>I GOT:
>
>ConnectorType ConnectorName MaxReceiveMessageSize MaxSendMessageSize
>------------- ------------- --------------------- ------------------
>Send domainname - 50MB
>Receive Default SERVER01 20000KB -
>Receive Client SERVER01 20000KB -
>Receive Internet 20000KB -
>TransportConfig Transport Settings
---
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP
October 18th, 2010 5:59pm
I did the change and the same problem. I am testing and I can send 2MB or less.
Free Windows Admin Tool Kit Click here and download it now
October 19th, 2010 11:00am
Hi
remember a 10MB email limit doesnt mean you can receive an email that is 10mb, there is native compression and encapsulation that exchange applies to message so you have to allow for this too
i.e if a user sends in an email that is 10Mb you wont receive this becasue it will be larger than at the mail gateway than 10mb
what we usually say to people in our org is that the limit is 10mb but you will receive an email no larger than 8.5 - 9mb usually
why dont you create yourself a 10mb file and a 9mb and send it in from your hotmail account and on your edge server or mailgate server whichever you use track the message to see what happens.. this is for sure the first step in troubleshooting.
let me know how this goes please
patrick
Patrick
October 28th, 2010 7:59am