Unable to send mail on new contacts with external email address
We are unable to send email on newly created contacts with external email address. Below is error message which we are getting
Diagnostic information for administrators:
Generating server: att-exch07.zoom.com
IMCEAEX-_O=NT5_ou=183e1c826e44ba49994b597712fe0f78_cn=d3619eea709e324bb3a1abecbdf7e4e6@zoom.com
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
Original message headers:
November 10th, 2010 1:23pm
Looks like it cannot find the domain. Try to create a contact with a hotmail or gmail account and see if you can send to it.
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November 10th, 2010 4:55pm
Try to do little DNS digging. If you domain is for example "network.sk", try to run following commands on your att-exch07.zoom.com:
- start-up "nslookup"
- run command inside nslookup: "set type=mx"
- type in domain e-mail is failing for
Can you, please, let us know if there is your domain (domain you maintain mails for) in message header stated as "From:"?
If you don't mind, please, paste also the rest of the error message "Original message headers". And also names of the domains, so we can have image how it is set up.
Thank you,
---------- Ondrej Zilinec - Cievo ----------
November 10th, 2010 6:36pm
Hi Vinodel,
The issue you are experiencing may occur some “remembered” address. So if the reply bother you, you could re-purpose an address type, x500 by following
the steps below:
1.
Open adsiedit
2.
Get the properties of the mail contact
3.
Check the
LegacyExchangeDN attribute and copy the value
4.
Close adsiedit
5.
Open
EMC(I suppose you are using Exchange 2007)
6.
Get the properties of the mail contact
7.
Go to
E-Mail Address tab,
8.
Add an extra e-mail address of the type x500 and paste the value just copied.
Here is more information for you,
Just What is Your Address?
http://msexchangeteam.com/archive/2004/03/24/95451.aspx
Please feel free to let me know if you have any questions.
Best regards,
Serena
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November 12th, 2010 4:54am