Steve F.:

Thank you for taking the time to help.  By the time I saw your response I had solved it a different way based on other information I found on the Internet, so I don't know whether your method would also have worked.  What I did was add a registry key in an Outlook section of the registry with a name something like ForcePST (I forget the exact name) and a value of the path where my pst files are actually formed. This was described elsewhere on the Internet. It didn't work the first time and I had to do some trial and error and tweak one entry and then it worked.  From my non-professional perspective, I think Outlook was looking in the wrong place for pst files and this registry entry fixed that.  If anyone needs a better description, I could probably re-find the solution and remember the slight tweak I made.

Steve R.

• Marked as answer by Steve FanMicrosoft contingent staff, Moderator Monday, August 17, 2015 8:47 AM

In Outlook 2013 I click File / Open & Export / Open Outlook Data File.  I immediately get a popup message "Cannot find this file.  Verify the path and file name are correct."  It didn't even yet ask me which file I want to open.

I''m on brand new Asus Zenbook with Windows 10 and Outlook 2013.  I have copied my .pst files from my old computer and now want to access them in Outlook.  This method worked in every previous version of Windows for the last 15 years.  I see nothing about it on the Internet.

Hi,

Please try the steps below and then check if this issue persists:

1. Browse to the file location where you stored the PST file.

2. Right click on the PST file and choose Properties.

3. Under the Security tab, click the Edit button.

4. Highlight your user account and give yourself the Full control permission.

5. Press OK, press OK again.

6. Start Outlook and test it again.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support

Steve F.:

Thank you for taking the time to help.  By the time I saw your response I had solved it a different way based on other information I found on the Internet, so I don't know whether your method would also have worked.  What I did was add a registry key in an Outlook section of the registry with a name something like ForcePST (I forget the exact name) and a value of the path where my pst files are actually formed. This was described elsewhere on the Internet. It didn't work the first time and I had to do some trial and error and tweak one entry and then it worked.  From my non-professional perspective, I think Outlook was looking in the wrong place for pst files and this registry entry fixed that.  If anyone needs a better description, I could probably re-find the solution and remember the slight tweak I made.

Steve R.

I just spent the better part of today trying to fix this, thanks for the lead on the ForcePST, that was the fix for me on Outlook 2013

here is the reg key that needs to be created, use the version of office

User Key: [HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook]
Value Name: ForcePSTPath
Data Type: REG_EXPAND_SZ (Expanded String Value)
Value Data: Full path to personal folder directory