attached is log

[4/1/2015 2:40 PM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SOFTWARE\Microsoft\Business Solutions eCRM\4.0, InstallPath, Bit32)
[4/1/2015 2:40 PM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns ""
[4/1/2015 2:40 PM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SOFTWARE\Microsoft\Business Solutions eCRM\4.0, InstallPath, Bit64)
[4/1/2015 2:40 PM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns ""
[4/1/2015 2:40 PM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SYSTEM\CurrentControlSet\Services\MSSQL$MSSMLBIZ, DisplayName, Bit32)
[4/1/2015 2:40 PM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns ""
[4/1/2015 2:40 PM] Boolean ProductIsInstalled(System.String): Found product code {41785C66-90F2-40CE-8CB5-1C94BFC97280} in regPath SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{41785C66-90F2-40CE-8CB5-1C94BFC97280}
[4/1/2015 2:40 PM] Boolean ProductIsInstalled(System.String): Product code {E4B48349-A165-4097-8D78-AC950BD8638E} not found
[4/1/2015 2:40 PM] Boolean ProductIsInstalled(System.String): Product code {050BF7DA-82C4-416A-8294-7AFEB8ED94E1} not found
[4/1/2015 2:40 PM] Void Install(): Processing application Microsoft SQL Server 2008 Express (MSSMLBIZ); Installed False; UseWizardForUninstall True
[4/1/2015 2:40 PM] Boolean ShouldApplicationBeInstalled(): App Microsoft SQL Server 2008 Express (MSSMLBIZ) - bShouldApplicationBeInstalled is True
[4/1/2015 2:40 PM] Void Install(): Calling SQL's PreInstall() hook.
[4/1/2015 2:40 PM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): IsApplicationInstalled(SOFTWARE\Microsoft\Microsoft SQL Server\100, VerSpecificRootDir, Bit32)
[4/1/2015 2:40 PM] System.String IsApplicationInstalled(System.String, System.String, Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.Bitness): Returns ""
[4/1/2015 2:40 PM] Int32 RunProcess(System.String, System.String): C:\Users\rickn\AppData\Local\temp\BcmSetup.en-US\SSE\sqlexpr.exe /q /x:C:\BcmSqlSetup
[4/1/2015 2:42 PM] Int32 RunProcess(System.String, System.String): Returning 0
[4/1/2015 2:42 PM] Int32 RunProcess(System.String, System.String): C:\BcmSqlSetup\setup.exe /q /HIDECONSOLE /ACTION=RunRules /RULES=RebootRequiredCheck
[4/1/2015 2:42 PM] Int32 RunProcess(System.String, System.String): Returning 0
[4/1/2015 2:42 PM] Boolean IsMsiExecBusy(): _MSIExecute mutex cannot be opened. Available to use. Continuing.
[4/1/2015 2:42 PM] Int32 RunProcess(System.String, System.String): C:\BcmSqlSetup\setup.exe /q /HIDECONSOLE /X86 /ACTION=Install /Features=SQLEngine,FullText /INSTANCENAME=MSSMLBIZ /SQLSVCACCOUNT="NT AUTHORITY\NETWORK SERVICE" /SQLSYSADMINACCOUNTS="BUILTIN\Administrators" /SKIPRULES=PerfMonCounterNotCorruptedCheck
[4/1/2015 2:44 PM] Int32 RunProcess(System.String, System.String): Returning -2068643839
[4/1/2015 2:44 PM] Void Install(): App SQL install returned -2068643839
[4/1/2015 2:44 PM] Boolean AreAllAppsInstalled(): ApplicationName Microsoft SQL Server 2008 Express (MSSMLBIZ) Required: True, Installed: False, InstallSucceeded: False
[4/1/2015 2:44 PM] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): FinishPage.OnActivate(): Application SQL required: True, installed: False, install succeeded: False
[4/1/2015 2:44 PM] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): FinishPage.OnActivate(): Application MSChart required: True, installed: True, install succeeded: False
[4/1/2015 2:44 PM] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): FinishPage.OnActivate(): Application BCM required: False, installed: False, install succeeded: False
[4/1/2015 2:44 PM] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): FinishPage.OnActivate(): Application LangPack required: True, installed: False, install succeeded: False
[4/1/2015 2:44 PM] Void OnActivate(Microsoft.BusinessSolutions.SmallBusiness.SetupWizard.WizardDirection): Failure: Wizard did not install all components.

Hi,

Based on the provided information, please follow the steps below and try to install BCM again:

• Please try to turn off the firewall temporarily.
• Launch Windows in clean boot mode to run setup. (http://support.microsoft.com/kb/929135)
• If the problem persists, try to repair or re-install Microsoft SQL Server 2008 Express then run setup again.

Regards,

Melon Chen
TechNet Community Su