Hello,

we have just migrated Exchange 2010 to 2013. Everything works great, except public folders, which we are not able to expand in Outlook 2013. Public folders can be added to OWA without any problem, so just the Outlook 2013 is a problem (we never tried any other version, as all the e-mail clients installed here are Outlook 2013).

The public folders are visible under node Favorities in Outlook 2013, but whenever we click any folder, the Public folders disappear completely from the left navigation pane or the message is shown on the right pane, that the public folder cannot be opened.

When Outlook is started, a dialog is sometimes opened, which contains prefilled Microsoft exchange server, mailbox, button Check name, which is disabled. The only thing which can be done with that dialog is clicking the button Ok.

Any help is appreciated, the desperation level starts to be reaching max threshold.

Kind regards,

John.

As it seems like a client issue, have you tried creating a new Outlook profile, or switching between Cached an Online mode? Do you have the "download public folder favourites" checkbox selected?

• Marked as answer by Amy.WangMicrosoft contingent staff, Moderator Sunday, February 08, 2015 1:21 PM
• Unmarked as answer by walker111222 20 hours 7 minutes ago

As it seems like a client issue, have you tried creating a new Outlook profile, or switching between Cached an Online mode? Do you have the "download public folder favourites" checkbox selected?

• Marked as answer by Amy.WangMicrosoft contingent staff, Moderator Sunday, February 08, 2015 1:21 PM
• Unmarked as answer by walker111222 Friday, February 20, 2015 3:42 PM

Thank you for your quick response. I have tried removing and creating new Outlook profile many times, without any effect.

1) When I switch to the online mode, only the node All Public Folders is displayed in the left navigation pane and after I start the Outlook the dialog mentioned above is displayed. The node Favourities is not visible.

2) In offline node, node App Public folders is visible and whenever I click it, message "Cannot expand the folder" is shown. After checking Download favourities, the list of public folders is available, but whenever I click any folder, it shows "We didn't find anything to show here." and "The folder is up to date." in the bottom status bar. The content is rendered correctly in OWA and these public folders contain many e-mails and subfolders. None of these is rendered in Outlook.

Thanks in advance for any tips and inspiration, we start to run out of ideas. I am more than sure that it will be something simple, but we can't still figure it out.

Hi John,

From your description, OWA works well, the issue is related to Outlook side. In your case, I recommend you follow the steps below for troubleshooting:

1. Open the Outlook and select the public folder which you are facing the problem.

2. From the Menu, select View -> Reset View.

3. Restart your Outlook and check the result.

Hope this can be helpful to you.

Best regards,

I tried the steps you are proposing but unfortunately with no luck. The public folders still keep disappearing and I am not able to list their content.

Did you check the "download public folder favourites" option? If the cached profile is corrupted and this option was set, Outlook might have issues displaying the PFs even in Online mode. The Favourites node should definitely be visible.

Have you installed the latest updates for Outlook? Screenshot of the dialog you mentioned might be helpful as well.

Run Get-ClientAccessServer  <2013CAS> | fl *ssl*

Make sure InternalClientsRequireSSL field is set to false.

 

Hey,

Did you ever find a solution, I have the exact same issue.

Thanks,

Dwayne.