Unable to delete email from Outlook 2010 categories view.

Having exchange server 2013 CU8, using outlook 2010 online mode to access email messages.

If an user use categories view they couldn't delete some email messages its staying in their inbox. Shift delete throwing error message "some items cannot be deleted. They were either moved or already deleted, or access was denied."

User having full access and trying to delete from their own mailbox.

Any help please.

July 29th, 2015 6:26pm

Hi,

By "Categories View", do you mean you sorted the emails by Categories?

If so, I have a few questions here:

1. If you sort the emails by other options, does the issue occur?

2. Do you meet any issue if you try to delete the emails on OWA?

Such issue can be caused if the messages are corrupted, we can try to use the MFCMapi tool to open the mailbox and delete the corrupted messages:

https://mfcmapi.codeplex.com/releases/view/127629

Regards,

Melon Chen
TechNet Community Su

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July 30th, 2015 1:08am

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