Hello, We're running Exchange Server 2007 version 8.2.0176.002 on a Sever 2003 x64 SP2 system. We're trying to do a back up of the exchange storage groups using Backup Exec 2010 version 13.0 (With AOFO disabled); however, we're receiving an error "Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status." We contacted Symantec and they provided us with this hotfix http://support.microsoft.com/kb/940349 yet the problem still occurred. Under VSSAdmin List Writers, we are receiving an error in the Microsoft Exchange Writer: vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool (C) Copyright 2001 Microsoft Corp. Writer name: 'System Writer' Writer Id: {e8132975-6f93-4464-a53e-1050253ae220} Writer Instance Id: {af60ba6f-49b5-4dc8-b1f5-056b683c048e} State: [1] Stable Last error: No error Writer name: 'MSDEWriter' Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277} Writer Instance Id: {64dc6735-39ac-4e06-81fe-2421199da61c} State: [1] Stable Last error: No error Writer name: 'FRS Writer' Writer Id: {d76f5a28-3092-4589-ba48-2958fb88ce29} Writer Instance Id: {6349b3e2-4188-43f1-a382-258e75396fcd} State: [1] Stable Last error: No error Writer name: 'Microsoft Exchange Writer' Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7} Writer Instance Id: {2e668a0f-a009-4e73-b9f7-5346abc6f660} State: [8] Failed Last error: Retryable error Writer name: 'Registry Writer' Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485} Writer Instance Id: {846193cb-267f-4ba0-a9c6-b728a1ed3b21} State: [1] Stable Last error: No error Writer name: 'Event Log Writer' Writer Id: {eee8c692-67ed-4250-8d86-390603070d00} Writer Instance Id: {7a2e403e-225c-4609-91ed-49b54f85f280} State: [1] Stable Last error: No error Writer name: 'COM+ REGDB Writer' Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f} Writer Instance Id: {97292794-2d0b-46f1-9afe-b2f0fe32eb25} State: [1] Stable Last error: No error Writer name: 'IIS Metabase Writer' Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366} Writer Instance Id: {0b74bdc7-da7b-4bb1-a35b-d7279fab20c2} State: [1] Stable Last error: No error Writer name: 'WMI Writer' Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0} Writer Instance Id: {6630dc54-a421-417d-b51a-c60d0dd8fdbb} State: [1] Stable Last error: No error Writer name: 'NTDS' Writer Id: {b2014c9e-8711-4c5c-a5a9-3cf384484757} Writer Instance Id: {2aaaa2bf-a2e3-473f-a650-077ce6dae8de} State: [1] Stable Last error: No error How can we fix this error so that our backup jobs can continue working? Many Thanks, Daniel

Hi daniel, As i see below alerts in list VSS writer: Writer name: 'Microsoft Exchange Writer' Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7} Writer Instance Id: {2e668a0f-a009-4e73-b9f7-5346abc6f660} State: [8] Failed Last error: Retryable error You need to reboot server (passive node, if taking backup from there) to bring exchange writer in working status then start backuo

Hi Anil, We've already tried a reboot a few days ago. The problem happened again after a few backup jobs. If I were to apply the update you provided, how can I tell which service pack is already installed on our Exchange server? Thanks, Daniel

Hi Daniel, Could you please check if there are any event log on the exchange server? I would suggest that you could update the exchange 2007 and the OS for the latest the version, Such that new kb for OS; new KB, SP, rollup for excahnge. We could ckeck the version through EMC or the file version. Some related issue looks like yours and solution: 1. check that whether the Circular logging enabled, please disable it 2. Disabled the IPV6 from Registry, Set the network binding order correctly,Restarted the Exchange Server Some useful information: http://support.microsoft.com/kb/951568 http://support.microsoft.com/kb/940239 Regards! GavinPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Adding one more points, As you are having Exchnage 2007 SP2 and if you go for SP3 then don't forget to install RU1 or RU2 for SP3. There is one known issue of VSS backup in Exchange 2003 SP3 and fixed by RU1. Please let us know if still you have any issue.Anil

Where can I find more information on Rollup package 1? Here's an error on the Exchange server I've recently found: Event Type: Error Event Source: MSExchangeIS Event Category: Exchange VSS Writer Event ID: 9609 Date: 1/19/2011 Time: 11:37:40 AM User: N/A Computer: EMAIL Description: Exchange VSS Writer (instance 35f7d066-c2b0-483d-bdf7-55b9f3c4f13d:14) failed with error code -2403 when preparing for Snapshot. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 43 56 73 73 49 45 78 63 CVssIExc 0008: 68 57 72 69 74 65 72 3a hWriter: 0010: 3a 4f 6e 50 72 65 70 61 :OnPrepa 0018: 72 65 53 6e 61 70 73 68 reSnapsh 0020: 6f 74 3a 20 46 61 69 6c ot: Fail 0028: 69 6e 67 20 63 61 6c 6c ing call 0030: 69 6e 67 20 4a 65 74 20 ing Jet 0038: 74 6f 20 70 72 65 70 61 to prepa 0040: 72 65 20 69 6e 73 74 61 re insta 0048: 6e 63 65 20 62 61 63 6b nce back 0050: 75 70 2e 00 up.. Thanks, Daniel

Hi Daniel, Please refer to below: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ae45d06e-dcb7-43d8-b1ff-d3953836425b&displaylang=en Have you update it for the exchange 2007 sp3? Some information for you: http://technet.microsoft.com/en-us/library/ff607233(EXCHG.80).aspx http://www.microsoft.com/downloads/en/details.aspx?FamilyID=1687160b-634a-43cb-a65a-f355cff0afa6&displaylang=en Regards! GavinPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Thanks Everyone! We've updated the Exchange server to SP3 and all the backups for the Exchange database is working. We'll do the rollup if it's absolutely necessary Best Regards, Daniel