Un-sync Outlook 2013 to my Cell Email

I have been using an older version of Microsoft Office up until this point.

My emails are sent from my provider to both my Cell and my Outlook on my PC.  The phone is tied to the providers email storage, so if I delete an email via my phone, it is then never downloaded by Outlook.  Additionally, if I delete an email I've downloaded to Outlook off my phone, it stays off my phone and only remains in Outlook on my computer.  This is the way I like it... store all my old emails on my PC and only keep the ones I want on my Cell.

Now that I've installed Office 2013 the new Outlook keeps re-uploading emails I've deleted off my phone, but want to retain on my PC.

Can anyone explain how to stop this?

March 19th, 2015 2:58am

Hi,

Based on the description, your phone has always synced with the email server, but the account on the previous Outlook didn't. The problem is that the account on the new Outlook seems to sync with the server and the phone now.

Probably you setup the account as a POP3 account on the previous Outlook, so once the email was deleted from the server, Outlook couldn't download it. If Outlook had already downloaded an email, then you deleted it from the phone, it wouldn't be deleted on Outlook, because it didn't sync via POP3.

It seems on the new Outlook the account has been setup via IMAP so it syncs everything; please setup the account via POP3 to check the result.

Regards,

Melon Chen
TechNet Community Su

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March 22nd, 2015 6:03am

Can anyone explain how to stop this?

Just to emphasize something that <Melon> identified as the cause of the problem - the same thing would occur on any version of Outlook if the email account was configured as a POP3 account on the desktop and IMAP on the phone. It has nothing specific to do with Outlook '2013. <IF> you used auto-discover to configure your email account in Outlook '2013 - it would default to an IMAP account. To configure it as a POP account - would need to manual configure it without using the auto-discover option.
March 22nd, 2015 6:39pm

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