Trouble Installing Office 365

Using the OfficeDeploymentTool.exe I was trying to follow this post https://marckean.wordpress.com/2013/07/01/fully-automate-the-installation-of-office-365/to install Office 365.    I did what this post said, I copy/paste the .XML settings into my .XML and I run this command.   setup.exe /download configuration.xml    when I do this I get the following error.

I have an internet connection and I have tons of free space.      Is the post I'm following wrong or what else can cause this?

January 17th, 2015 1:15am

I have an internet connection and I have tons of free space.      Is the post I'm following wrong or what else can cause this?

The post isn't wrong, but it does seem to gloss over an important detail.

When you create the share on your server, and you grant permissions to that share (so clients can access the installation fileset), you must grant permissions to the correct identities.

MSFT suggest that you grant "Read" permissions on the share, *AND* also Read permissions in NTFS - and in the MSFT example you would grant those NTFS permissions to "Domain Computers" and or "Domain Users". (Or you can grant to "Authenticated Users" which includes both user accounts and also computer accounts).

The message you are getting, usually occurs when the user account performing the installation can't access the fileset correctly.
e.g., the setup.exe and configuration.xml can be accessed, but the streamed content (which contains the actual Office files) can't be accessed).

This can happen if you mis-configure the  XML element: SourcePath="https://social.technet.microsoft.com/Forums/en-US/23949d88-888e-4930-8773-6238e11c36be/c2r-17002-error?forum=officeitpro

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January 17th, 2015 2:40am

Don, thanks but I'm actually running everything on my file server.   my account is both a domain admin and a local admin on the file server.   I log into the file server and I run the setup command and I get this error.   What else can cause this?
January 20th, 2015 9:25pm

I have this for my configuration.xml file

<Configuration>

  <Add SourcePath="C:\Temp\OfficeDownload" OfficeClientEdition="32" >
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
    </Product>
  </Add>

  <!  <Updates Enabled="TRUE" UpdatePath="\\Server\Share\Office\" /> >

  <!  <Display Level="None" AcceptEULA="TRUE" />  >

  <!  <Logging Name="OfficeSetup.txt" Path="%temp%" />  >

  <!  <Property Name="AUTOACTIVATE" Value="1" />  >

</Configuration>

The folder c:\temp\Officedownload does exist.   This is all being run on my Windows 7 workstation as well.  I am a full admin on this box. 

I keep getting the same error.   Nothing downloads.   So what's the catch?  I've followed several web pages now including this one.  http://www.configmgr.no/2013/06/09/how-to-deploy-office-365-with-click-to-run-and-configmgr/  they all say the same thing yet it does not work.   I've tried this on a Server, a VM and my own workstation and it does not download anything.  

I'm missing something and I don't see what it is. 

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January 21st, 2015 6:44pm

I have 335 GB of free space on my hard drive.  I have no anti virus software installed.  I have no IE proxy and all firewalls are disabled.   When you run the /download switch what site is it trying to access to pull down the files? 
January 21st, 2015 7:55pm

by default, the /download operation will actually work fine with the default/example configuration.xml (the one which has EVERYTHING commented)

I just tried this again, i.e., I have a folder:
c:\users\Don\Downloads\ODT

In that folder, is:
setup.exe (the ODT)
configuration.xml (with only the <Configuration> and </Configuration> elements are active, everything else is in there but is commented out with <! )

This downloaded the 32bit C2R into the current folder structure:

.\Office\
.\Office\Data\<files>
.\Office\Data\15.0.4675.1003\<files>

There is a logfile for the ODT, created in %temp%.
The filename looks like this: <computername-YYYYMMDD-HHMMa.log
Mine shows lots of stuff, including:

01/22/2015 07:11:34.746 SETUP (0x2358) 0x164c  Click-To-Run amaxe Medium DownloadOffice::DownloadPackages: Getting Office in directory: C:\Users\Don\Downloads\ODT\Office\Data 

01/22/2015 07:11:39.824 SETUP (0x2358) 0x164c  Click-To-Run amaxm Medium DownloadOffice::DownloadFile: Downloading file http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675/Office/Data/15.0.4675.1003/stream.x86.x-none.dat 

Whilst the ODT is downloading the C2R files (it uses BITS, so you can't see much happening), the setup.exe will actually not seem to be doing anything, it doesn't visibly show progress, it almost seems like the process has hung.
It will eventually just complete, without any fanfare or trumpets.

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January 21st, 2015 11:27pm

OK, that worked.  I used only the <config> part in the .XML and it did download some files.

s320.cab

stream.x86.x-none.dat  that is 890KB in size

and a few other files.   Is that what is expected?   Or should I see a lot more files?


  • Edited by mqh7 Thursday, January 22, 2015 3:05 PM
January 22nd, 2015 5:38pm

now that I have downloaded what I think is all of the source files I run

setup /configure configuration.xml and I get the same error.   

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January 22nd, 2015 7:14pm

OK, that worked.  I used only the <config> part in the .XML and it did download some files.

s320.cab

stream.x86.x-none.dat  that is 890KB in size

and a few other files.   Is that what is expected?   Or should I see a lot more files?


/Office/Data/15.0.4675.1003/stream.x86.x-none.dat 
should be about 860MB, not 890kB

An example of the files your should have (when download is complete) is here:
https://social.technet.microsoft.com/Forums/en-US/ce3cc207-3af8-4051-94bf-8cd89ddf1903/office-365-proplus-will-not-install?forum=officeitp

January 22nd, 2015 11:43pm

sorry it is 869 MB in size.  But how do I install it?  Nothing I've run will actually install anything.  
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February 2nd, 2015 10:16am

I just did another test of this, and the below is working for me, same file for both /download and also /configure

<Configuration>
  <Add SourcePath="c:\users\don\downloads\odt\odtx\" OfficeClientEdition="32" >
    <Product ID="O365ProPlusRetail">
      <Language ID="en-us" />
    </Product>
<!--    <Product ID="VisioProRetail"> -->
<!--      <Language ID="en-us" /> -->
<!--    </Product> -->
  </Add>

  <!--  <Updates Enabled="TRUE" UpdatePath="\\Server\Share\" /> -->

  <!--  <Display Level="None" AcceptEULA="TRUE" />  -->

  <!--  <Logging Path="%temp%" />  -->

  <!--  <Property Name="AUTOACTIVATE" Value="1" />  -->

</Configuration>

This gets me a download of ~1.07GB in 8files/2folders.
It installed Office365ProPlus-32bit.

[for the "SourcePath" element, the trailing backslash seems to be critically important]
[no blank lines between
<Configuration>
  <Add SourcePath.....

February 3rd, 2015 6:05am

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