Hello Experts, How to track a reply of an outbound message? Appending a tracking tocken at the end of the mail subject I think is not a smart way to track a reply. Is there any other option to track a reply of a message that was sent from my exchange server using a custom property/unique ID of the message? FYI, I have an Add-In installed in all users Outlook connecting to this exchange server that is able to add custom property while sending an email. I can add a unique ID in a custom property of the mail item and would like to track the reply of this message in the exchange server 2010. The recipients may belong to any other exchange server/yahoo/gmail/..etc. I am not sure if the value of the custom property will travel in the reply message. Is this possible to do my need in this way? Please suggest me something if there is any other way. Thanks in advane... -Jahedur Rahman

Hi The tracking you can do is with message tracking in EMC under Tools You can filter on sender, receiver, date, time etcJonas Andersson MCTS: Microsoft Exchange Server 2007/2010 | MCITP: EMA 2007/2010 | MCSE/MCSA Blog: http://www.testlabs.se/blog

Thanks Jonas for your reply... Actually I am not that familiar with Exchange Server configuration, but I need to make sure that what I need is possible before I start my work. So, can you please let me know if the message tracking option in EMC tracks a reply perfectly? I mean another reply may have the same sender, receiver and may be same date-time as well. Does the Ex-server handles this properly or does it uses any unique identifier to identify a reply of a message? -Jahedur Rahman

If the feature message tracking logging is enabled you can track all in and outgoing mails and filter on a lot of values If you really need to know exactly, install a lab environment into virtual pc/vmware workstation Jonas Andersson MCTS: Microsoft Exchange Server 2007/2010 | MCITP: EMA 2007/2010 | MCSE/MCSA Blog: http://www.testlabs.se/blog

On Tue, 3 Aug 2010 04:31:23 +0000, Jahedur.Rahman wrote: >Actually I am not that familiar with Exchange Server configuration, but I need to make sure that what I need is possible before I start my work. > >So, can you please let me know if the message tracking option in EMC tracks a reply perfectly? I mean another reply may have the same sender, receiver and may be same date-time as well. Does the Ex-server handles this properly or does it uses any unique identifier to identify a reply of a message? Every message has a unique identifier (or it should have a unique identifier). Message tracking can use the message-id to eliminate any ambiguity. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Thanks Rich Matheisen... But does a reply hold the Unique Identifier of its original message? Like, if the ID of a message is 'ID1', does the reply of this message contain this id (ID1) somewhere in the properties collection? -Jahedur Rahman

On Wed, 4 Aug 2010 06:01:24 +0000, Jahedur.Rahman wrote: >But does a reply hold the Unique Identifier of its original message? That depends on the e-mail client. >Like, if the ID of a message is 'ID1', does the reply of this message contain this id (ID1) somewhere in the properties collection? These two headers can hold one, or more, message-ids: References: In-Reply-To: Those are not recorded in the message tracking logs, though. The list of message-ids can be quite long. --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Thanks Rich... I will try this and will let you know the status... -Jahedur Rahman