I wan to use the Trace Control function of the Exchange Troubleshooting Assistant. I specifically want to look at the transactions of a particular user. When starting the function I get the message, "This server does not have the module needed for interpreting traces." I find nothing to tell me what the module is or where to get it. Specifically, I have a Macintosh user (bigwig in my organization) that insists on using Apple's 10.6 Calendar program, and constantly complains that his calendars are different between his 3 Macs and his iPhone. He claims to have put a calendar item on one machine, now it appears nowhere. And I have no way of proving what is going wrong. He hates Outlook and refuses to use it, he hates Entourage and refuses to use it. The local database for Entourage kept getting fouled up to the point that we kept having to delete this account and readding it to force the recreation of the database. The database tool never fixed the problems and of course he did a lot of customization that got destroyed every time we deleted the account settings and added them back. I really want to run the tool for a while and see if there is actually some transaction actually happening on the server side, so I would like to have these traces and be able to view them. SnoBoy

I believe that these traces are only gathered under the supervision of Microsoft support services, who would be able to interpret them.Neil Hobson, Exchange MVP

Great, I have a problem, but have to pay to solve it. My boss already nixed that.SnoBoy