Dear all,

This is a real issue.

One user uses outlook 2013 can't see original attachment in her mail after the mail is updated or replied.

But from OWA webmail these attachments can be seen normally.

And user confirms she can see the original attachment in the first mail.

Do you know why?

Hi,

By default, Outlook does not include attachments when you reply to a message. If you want to keep the attachment information in your reply, you can set Outlook to attach the original message. For that please follow these steps:

Start Outlook.

On the Tools menu > Options.

On the Reading tab, in the When Replying to a message list > Attach Original Message.

Click OK.

Regards

Hi Franklin,

Which type of email account are you using? IMAP, POP3 or Exchange?

Do you mean the attachments can't be seen in the replied/updated emails or the original emails?

If it's the former, please check Ashish's suggestion and take the action to fix the issue. By default, Outlook does not include attachments when you reply to a message.

If it's the latter, we may first try to clear the Outlook Secure Temporary File and then test the issue again. To do this, please follow:

1. Open Registry Editor and navigate to:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security

2. Open the OutlookSecureTempFolder registry key and copy the path from the key value.

3. Open Explorer and paste the copied path in the Address field, press Enter.

4. Clear everything in folder.

5. Restart Outlook and then test the issue again.

Since the attachments are stored in Outlook data file, if above doesn't help, we can also try repairing the data file to see the result. See:

https://support.office.com/en-us/article/Repair-Outlook-Data-Files-pst-and-ost--25663BC3-11EC-4412-86C4-60458AFC5253?ui=en-US&rs=en-US&ad=US

Hope this helps.

Regards,

Steve Fan
TechNet Community Support

Hi Ashish,

Thank you but the option of When Replying to a message list > Attach Original Message. can't be found after login Reading tab in outlook 2013.

Hi Franklin,

In Outlook 2013, you can find the "When Replying to a message list > Attach Original Message" option from File > Options > Mail > Replies and Forwards heading:

Regards,

Steve Fan
TechNet Community Support