The expected version of the product was not found on the system

I  tried installing Microsoft Office SP1 (Service Pack 1 ) in my system . I could not complete the action as I get the following error

"The expected version of the product was not found on the system".

I am currently running Version : 140.0.4734.1000 in my system. Request your help in resolving this issue.

April 24th, 2015 12:50am

Hi,

How did you get the current version of Office?

It seems the version that you are using is not a final version of Office. You will need to uninstall the current version of Office, then get a newer version of installer to install Office 2010 and update it to Service Pack 1.

If you have a product key, please download Office from this link below:

https://www7.downloadoffice2010.microsoft.com/usa/registerkey.aspx?culture=EN-US&ref=backup&country_id=US

If you are a volume licensing user, contact the Volume Licensing Service Center to ask for a newer installer:

https://www.microsoft.com/Licensing/servicecenter/default.aspx

Regards,

Melon Chen
TechNet Community Su

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April 27th, 2015 2:52am

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