Among the contacts I have, some entries do not show the title in the name field of the address book.  I tested on one of them that used to show the title by removing the tiltle and saved it and then putting it back in again and saved it.  From then onwards the title no longer shows up.

Hi,

Which version of Outlook are you using? Would you please provide a screenshot regarding this issue so that we can understand it more clearly? If your account is not verified to attach an image, you can share the screenshot to us via sending it to GBSD TN Office Information Collection ibsofc@microsoft.com. (The email subject should be the thread link)

Thanks,

Steve Fan
TechNet Community Support

It is Office 2010.

Both the Name and the Display Name should be the same.

I have a problem finding the Configuration Analyzer Tool (Offcat) from the given link.

Please advise!

Among the contacts I have, some entries do not show the title in the name field of the address book.  I tested on one of them that used to show the title by removing the tiltle and saved it and then putting it back in again and saved it.  From then onwards the title no longer shows up.

Title has never been part of the AB <Name> display value (which is different from the 2nd column's DisplayAs (or DisplayName) value so Outlook is behaving exactly as expected after you a made a change to a contact item which begs the following question

How exactly were the original contacts initially populated in Outlook (or more specifically - the ones where the title is showing up in the AB)? Manually or via some kind of 3rd party app or device sync?

I have never used any other way to enter the details, but manually painstakingly did so, no third party software either.

Just to cover all bases - how old are these contacts or more specifically - were these entered in a previous version of Outlook that has since been upgraded? (if yes, which version(s) of Outlook were previously used)

I started to use Microsoft Office 2010 since it was released.

Some contacts were just added in in the course of last few years.

I have lost my Outlook.pst a few times due to computer problem, so most data were entered afresh.

As a matter of curiosity, which version of Outlook as you know did work that way?

As a matter of curiosity, which version of Outlook as you know did work that way?

None that I recall but that doesn't mean much - not something I ever really paid attention to but will go back and try the plder versions of Outlook to satisfy my own curiousity. Unfortunately - that's not something I can do immediately but will post back once I try the different versions but one last question in that regard before spending time on this ....

What type (i.e. POP3, Imap, MAPI (Outlook.com via Hotmai Connector) etc) are these contacts associated with?

As an aside - hope you are now backing up your Outlook PST file on a regular basis to avoid losing and having to re-enter everything.

Thanks!

What about the Configuration Analyzer Tool (Offcat)?  Where do I get it?  Would that help?

What about the Configuration Analyzer Tool (Offcat)?  Where do I get it?  Would that help?

Not sure if or how OffCat would help in this scenario given that it involves items that have already been created returning to normal operation once edited. However, in answer to your question - just click on the link in Steve's reply (Configuration Analyzer Tool) below his name.

Please also provide the type of email account that you are currently using especially if related to something like Outlook.com / Gmail or Yahoo etc.

FYI - the same behaviour occurs with OL'2002 (XP) and OL '2007 so no reason to believe it's going to be any different with OL'2003.

Regardless - even it did differ with earlier versions, would be academic given that you stated you've recreated your contacts from scratch in OL'2010. Either there is something that hasn't been included in the description OR you've added the title directly in one of the <Name> fields.

Unless you can replicate this issue and identify the exact steps followed - seriously doubt this is worth any one's time to pursue. Even if it could be replicated in OL'2010 - also seriously doubt that anything would be done about it but would be useful to see if the same steps could be replicated in OL'2013 and OL'2016 CP.

I have various types of accounts, GMail and Yahoo etc.  All are set up as IMAP.

I doubt if the phenomenon we are discussing relates to account type.

When you said the same behaviour occurs with earlier versions, do you refer to the behaviour I had expected or the behaviour you all say how 2010 should behave?

Certainly it would not be worth pursuing if all the experts say that is how it should behave and I can't reproduce the way it had happened and it is not a show-stopper.  However definitely I have titles in their appropriate place as it is substantiated by my screen shots.

However definitely I have titles in their appropriate place as it is substantiated by my screen shots.

Absolutely not disputing that the issue occurred but there is also no way to preclude some external app of some kind having been in play at some point in time (whether knowingly or unknowingly) that could cause that to occur especially given that you lost your Outlook.pst file containing that data one or more times for some undefined reason. Contact/Calendar items are local only when IMAP accounts are involved so the account type certainly would have no bearing on this.

Just for the record, while you may be absolutely certain that no 3rd party action was in play (i.e. such as a sync process with a web service as a for instance) - this wouldn't be the first time where someone stated the same thing only to find later that was not the case (ergo - the "unknowingly" component). Whether that was the case in this scenario is something that will probably never be known but as a general rule, Outlook wouldn't create contacts one way one day and another way on another day with everything else being absolutely equal

I never imported contacts from any other software because I never used any other software for contacts.  I did import a few times by merging from other Outlook PST files though.  As I do have backups but they are never updated to the last minute.  Whenever it is necessary, I would initiate the Outlook with all the email accounts and then import everything from the latest backup and then manually add in what I could have missed.

And I remember some of the contacts which behave like what I had expected were only acquired not long ago.  I have not known Outlook could sync with any web service so I never used this function.  It is good to know that too if you don't mind to enlighten me.  I love to learn.  And I agree all software whether they are buggy or "perfect" would always behave the same or consistently.  It is just a matter for us to ascertain the steps that give rise to the scenario.

And I remember some of the contacts which behave like what I had expected were only acquired not long ago.  I have not known Outlook could sync with any web service so I never used this function. 

There are any number of web services involving Outlook contacts - Plaxo is just one that comes to mind. However, to stress, whether anything like that remotely had anything to do with your issue would be anyone's guess but am puzzled by the words "............were only acquired not long ago" - so are you saying that the contacts shoqing the "Title" in the AB are all from the same general time period?

In any case, unless you can isolate the exact steps so the issue is replicated - answer will probably be never known.