Some special characters / Symbols in the document in Chinese language is getting corrupted. can any one suggest what should be done to avoid such issues? It is really urgent for us since we are facing high severity issues because of this.

Regards,

Sooraj

Hi Sooraj,

Does this issue happen in other Office programs?

Does this issue only happen to Chinese characters/symbols? Do you mean the Chinese characters/symbols became unreadable when you opened it?

Based on my knowledge, this issue always happens due to a wrong encoding standard. We may try the following steps:

1. Open the Word document, click File > Options > Advanced.

2. Scroll to the General section, and then select the Confirm file format conversion on open check box.

3. Close and then reopen the file.

4. In the Convert File dialog box, select Encoded Text.

5. In the File Conversion dialog box, select Other encoding, and then select UTF-8.

Please let me know if this works.

Regards,

Steve Fan
TechNet Community Support

Hi Steve,

Thanks for your reply.

we have tried the method that you have suggested, but that didn't work. We have collected a few more details which may help you to streamline the issue further.

Please find below the text which has issue.

60

95

In the document, instead of it is showing blocks, when we open it in MS Word 2007, 2010. (Eg: 60, 95).

 We have tried the following.

1.        If we select the square and click on any other font, it will change to C with formatted font Cambria Math. We can have it by selecting any font.
2.        I have tried to copy the line and paste it to excel/WordPad/notepad
   •   Excel(2010) : It is displayed properly(C) but the font was Times New Roman and Arial as the word document has Times New Roman and Arial respectively.
   •   Notepad: It is displayed properly(C) but the font was Lucida Console
   •   WordPad: The symbol is not displayed correctly (Squares and vertical lines). It is having the same issue as we have with word document.
3.        I just selected the whole text and had Ctrl+space , then all the corrupted characters turned to original one (C with formatted font Cambria Math) : we can use this as a work around.
4.        I have created a word document and I typed C in that document with fonts Times New Roman ,Arial, SimSun and STKaiti and saved the document. When I opened the document I was able to see C properly.

Regards,

Sooraj

Hi Steve,

Do we have any extended font characters which can be integrated with the existing font family?

Regards,

Sooraj

Hi Steve,

Can we have an update here?

Hi steve,

Can we have an update here?

It will greatly help us in resolving the issue related to renditions. Kindly help.

Thanks and Regards,

Sooraj