Hi Guys

Hopefully I have posed in the right spot for this issue?

I have a strange issue with a Surface Pro3 with Win8.1 when trying to index Exchange 2010SP3 emails in Outlook 2010 when connected to a domain.

If the Surface is not connected to the domain, I can add the Exchange account and it indexes the emails no issue. All Win7 machines are fine on the domain also.

But as soon as I add the Surface to the domain it will not complete indexing of the emails. It indexes about 26000 of 46000 and just stops. I've removed it from the domain, rebuilt the index, rebuilt the mail profile, rebuilt the user profile. Installed all Windows & Office updates without success. I let it sync for over a week and no success.

My DC is Win Server 2008R1

My Exchange is 2010 with SP3 & Rollup6

I'm wondering are there some changes I need to make on my DC to make it like Windows 8.1 better, or on Exchange? What do you think? 

Kind Regards

Aaron

Hi

Any errors logged at all?

Hi Ed

Thank you for your post. Ha I actually forgot to check the Windows logs on the machine. I've had indexing issues on so many machines in the past that from experience I now just go to remaking the local user account. Should have done basic troubleshooting!

So I can see in the logs constant 10024 and 10023 windows search errors!

Log Name : Application
Log Source : Microsoft-Windows-Search
Log EventID : 10024
Log Time Generated : 5/05/2015 10:14:38 PM
Log Message : The filter host process 6004 did not respond and is being forcibly terminated.

Log Name : Application
Log Source : Microsoft-Windows-Search
Log EventID : 10023
Log Time Generated : 5/05/2015 10:14:08 PM
Log Message : The protocol host process 464 did not respond and is being forcibly terminated {filter host process 6004}.

I did a quick search and this looks like it's related to the an incorrect IFilter causing issues in searchfilterhost.exe. I have Nuance PDF Converter installed and users complain that this can be the cause. The recommended fix is to disable the Nuance PdfProFiltSrv.

I will try this and post back. :)

Kind Regards

Aaron

Hey Ed

Issue resolved!

I disabled the Nuance PdfProFiltSrv and PdfProFiltSrvPP services and the indexing has now completed.

Many thanks for your help :)