I created a Microsoft Exchange Server" email account, then opened Outlook and it prompted me to login with my "username" and "password", which works fine and Outlooks is able to send / receive emails and synchronize my calendar. But soon after the login with "username" and "password", another windows security window keeps popping up but this time asking to login to my "email" associated to my "username" and this window doesn't accept my password and keeps coming back.

Not sure if it is related, but another problem is that when trying to set up a meeting and verifying availability of attendees I get the following error messages: 1. no free/busy information could be retrieved and 2. you server location could not be determined. "

Another user with Surface 3 has the same issue, but the same settings work just fine for users with e.g. Surface "Pro" 3 and other computers, which leads me to believe that the problem is with the combination of Surface 3 + Office 365 / Outlook13.

Any ideas on how to solve these issues? Thanks for your help.

Use the mail applet in Control Panel to verify which accounts you have configured. Remove the ones you no longer use. Also look at the additional tabs to make sure you aren't trying to connect to any Calendar or SharePoint location which is no longer available.

I only have one email account set up and all other tabs (Calendar, SharePoint, etc) are empty... Any other ideas what it could be? Thanks for the reply.

Hi,

I suggest you create a new Outlook Profile for these users who are affected by the issue, check if it will be fixed.

In addition, are you using WinHTTP Proxy? The issue may occur if an incorrect WinHTTP Proxy is configured, take the resolution from this kb below:

https://support.microsoft.com/en-us/kb/2847833

Regards,

Melon Chen
TechNet Community Su

I have recreated the Outlook account a few times already with no success.

It doesn't seem like I'm using WinHTTP Proxy as suggested by the link above //support.microsoft.com/en-us/kb/2847833, because after running the command "netsh winhttp show proxy" with command prompt it shows "Current Win HTTP proxy settings: Direct access (no proxy server).". Please note I'm connecting to my company's email using a Cisco VPN client.

Thanks.