Hello, I am a medical student at Marshall University School of Medicine. My university uses the live@edu server program. All I know for sure about the server is that our email addresses are: user@live.marshall.edu I recently purchased a computer with 64 bit Windows 7 Home Premium. I am an avid user of OneNote so I bought a download of Office 2010 Professional Plus as soon as I saw it was available. It is a 64 bit version of office and has resolved a few serious functionality problems. I installed the Office 2010 Professional Plus suite On May 6, 2010. I fired up Outlook 2010 and the wizard came up and I just entered my name, email address, and password into the wizard and it connected. I have been using the Outlook Web App and synchronizing all of my machines. (2 computers and a smartphone) via the University server. I had full functionality up until this past Friday June, 4. Now suddenly, I can no longer connect to the server. I went to the University IT help desk and they could not figure it out. At this point, I erased the account from Outlook and am trying to reconnect. I have tried manual setup with about 15 different server names. Nothing works. I have a lot of information. In fact here is some error reporting. Subject: Synchronization Log: Importance: High 8:26:15 Synchronizer Version 14.0.4760 8:26:15 Synchronizing Mailbox 'kelsey1@live.marshall.edu' 8:26:15 Synchronizing Hierarchy 8:26:15 4 folder(s) added to online store 8:26:15 1 folder(s) updated in online store 8:26:15 Synchronizing local changes in folder 'Inbox' 8:26:15 Error synchronizing folder 8:26:15 [80041004-0-0-430] 8:26:15 Error with Send/Receive. 8:26:15 There was an error synchronizing your folder hierarchy. Error : 80041004. 8:26:15 Synchronizing server changes in folder 'Calendar' 8:26:15 Synchronizing server changes in folder 'Contacts' 8:26:16 Synchronizing server changes in folder 'Drafts' 8:26:16 Synchronizing local changes in folder 'Inbox' 8:26:16 Error synchronizing folder 8:26:16 [80041004-0-0-430] 8:26:16 Synchronizing server changes in folder 'Sent Items' 8:26:16 Synchronizing server changes in folder 'Deleted Items' 8:26:16 Synchronizing server changes in folder 'Junk E-mail' 8:26:16 Done 8:26:16 There is an error synchronizing your mail account. Please verify your account is configured correctly by first accessing your mail on the web. 8:26:16 Error: 3203. Client. MailRelayProvisioned accounts are not supported by Delta Sync. 8:26:16 ******************* 8:26:16 *Request* 8:26:16 08:26:16:0318 8:26:16 POST 8:26:16 http:// 8:26:16 mail.services.live.com 8:26:16 /DeltaSync_v2.0.0/Settings.aspx 8:26:16 8:26:16 <?xml version="1.0" encoding="utf-8"?><Settings xmlns="HMSETTINGS:"><ServiceSettings><SafetySchemaVersion>1</SafetySchemaVersion><SafetyLevelRules><GetVersion/></Sa fetyLevelRules><SafetyActions><GetVersion/></SafetyActions><Properties><Get/></Properties></ServiceSettings><AccountSettings ><Get><Options/><Properties/></Get></AccountSettings></Settings> 8:26:16 *Response* 8:26:16 08:26:16:0429 8:26:16 HTTP/1.1 200 OK Date: Mon, 07 Jun 2010 12:26:16 GMT Server: Microsoft-IIS/6.0 2 P3P:CP="BUS CUR CONo FIN IVDo ONL OUR PHY SAMo TELo" X-Powered-By: ASP.NET X-AspNet-Version: 2.0.50727 MSNSERVER: H: bay125-ds9 V: 15.3.396.429 D: 2010-04-29T23:16:23 X-TransactionID: fbddae8c-34b6-4988-befc-50016e11281c X-Response-Time: 0 Cache-Control: no-cache Pragma: no-cache Expires: -1 Content-Type: text/xml Content-Length: 261 8:26:16 8:26:16 <?xml version="1.0"?> <Settings xmlns:D="HMSYNC:" xmlns="HMSETTINGS:"> <Status>3203</Status> <Fault> <Faultcode>Client</Faultcode> <Faultstring>MailRelayProvisioned accounts are not supported by Delta Sync</Faultstring> </Fault> </Settings> 8:26:16 ******************* All I changed above was to delete my full name. Can somebody please help me get this thing working again? It is very frustrating. Thanks, Wendell

Hi I think this is a case for you University IT Department, bring it to them. Hope they help you and solve the problemJonas Andersson MCTS: Microsoft Exchange Server 2007/2010 | MCITP: EMA 2007/2010 | MCSE/MCSA Blog: http://www.testlabs.se/blog