Hi ,

1.Please use the MXtoolbox to find out the MX records and share me the snap .

2.What is the NDR? 

The bounce error message which the hotmail sender has received while sending email to your domain.

Hello,

I have an account: malee@cwi.co.th, I found that when users from @hotmail.com sent mail to us,

they received  bounce message just like there has no account (malee@cwi.co.th) on the mail server

So, I found on the header source of the sender: d2k_nok@hotmail.com it showed my old mx: netway14.netway.co.th, even 

I use the new MX:mxtl-20.maildee.com.

Do you have any suggestion?

• Moved by Jason Johnston [MSFT]Microsoft employee 17 hours 2 minutes ago Not a development question.

Hi,

1. MX records on the screen shot, I'm trying to insert but I can't.

2. Let me find the bounce message and I will send to you again.

Hi,

I can't attach the screen shot.

POPUP Shows:

Body text cannot contain images or links until we are able to verify your account.

Hi ,

Thanks for your reply.

Another option for you is to Share the bounce error message which that hotmail sender has received while sending email to your domain.

Hello,

This is a bounce message when I tested sending.

x-store-info:D6taffyBScEUZsL+ZXbbDvsjG9szfvD7
Authentication-Results: hotmail.com; spf=none (sender IP is 65.54.190.162; identity alignment result is pass and alignment mode is relaxed) smtp.helo=BAY004-OMC3S24.hotmail.com; dkim=none (identity alignment result is pass and alignment mode is relaxed) header.d=mail.hotmail.com; x-hmca=none header.id=postmaster@mail.hotmail.com
X-SID-PRA: postmaster@mail.hotmail.com
X-AUTH-Result: NONE
X-SID-Result: NONE
X-Message-Delivery: Vj0xLjE7RD0wO0dEPTA7U0NMPTk7bD0xO3VzPTE=
X-Message-Info: AuEzbeVr9u5fkDpn2vR5iCu5wb6HBeY4iruBjnutBzpStnUabbM/X3OHG1tkHI7a3kMiU15mwZkdItk0fkPUd26iJME4hbgAI/g6pso0Zyh7O0XVOq5g8hCf8Efy9J5lKkdwprP9EhP7RM0PyiUzXHkNE5r5dNzX
Received: from BAY004-OMC3S24.hotmail.com ([65.54.190.162]) by COL004-MC6F8.hotmail.com over TLS secured channel with Microsoft SMTPSVC(7.5.7601.22751);
Wed, 11 Mar 2015 00:02:11 -0700
From: postmaster@mail.hotmail.com
To: rattanachai.w2@hotmail.com
Date: Wed, 11 Mar 2015 00:02:11 -0700
MIME-Version: 1.0
Content-Type: multipart/report; report-type=delivery-status;
boundary="9B095B5ADSN=_01D04AFFF168EE68001F4FBDBAY004?OMC3S24.h"
X-DSNContext: 7ce717b1 - 1196 - 00000002 - 00000000
Message-ID: <lycbEh6Sm000e6074@BAY004-OMC3S24.hotmail.com>
Subject: Delivery Status Notification (Failure)
Return-Path: <>
X-OriginalArrivalTime: 11 Mar 2015 07:02:11.0560 (UTC) FILETIME=[4C038E80:01D05BC9]

This is a MIME-formatted message.  
Portions of this message may be unreadable without a MIME-capable mail program.

--9B095B5ADSN=_01D04AFFF168EE68001F4FBDBAY004?OMC3S24.h
Content-Type: text/plain; charset=unicode-1-1-utf-7

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

       tltest@cwi.co.th




--9B095B5ADSN=_01D04AFFF168EE68001F4FBDBAY004?OMC3S24.h
Content-Type: message/delivery-status

Reporting-MTA: dns;BAY004-OMC3S24.hotmail.com
Received-From-MTA: dns;BAY168-W115
Arrival-Date: Wed, 11 Mar 2015 00:02:08 -0700

Final-Recipient: rfc822;tltest@cwi.co.th
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;550 No Such User Here"

--9B095B5ADSN=_01D04AFFF168EE68001F4FBDBAY004?OMC3S24.h
Content-Type: message/rfc822

Received: from BAY168-W115 ([65.54.190.189]) by BAY004-OMC3S24.hotmail.com over TLS secured channel with Microsoft SMTPSVC(7.5.7601.22751);
Wed, 11 Mar 2015 00:02:08 -0700
X-TMN: [905339kstfKvYvFKQVNL9ix7qLsCmteY]
X-Originating-Email: [rattanachai.w2@hotmail.com]
Message-ID: <BAY168-W1157647D1F0EE8320559FCEDA190@phx.gbl>
Return-Path: rattanachai.w2@hotmail.com
Content-Type: multipart/alternative;
boundary="_a5b7f2b6-420d-4795-b0f2-1f70cf2f0524_"
From: Kell owen <rattanachai.w2@hotmail.com>
To: "tltest@cwi.co.th" <tltest@cwi.co.th>
Subject: one test 1
Date: Wed, 11 Mar 2015 14:02:07 +0700
Importance: Normal
MIME-Version: 1.0
X-OriginalArrivalTime: 11 Mar 2015 07:02:08.0220 (UTC) FILETIME=[4A05E9C0:01D05BC9]

--_a5b7f2b6-420d-4795-b0f2-1f70cf2f0524_
Content-Type: text/plain; charset="windows-874"
Content-Transfer-Encoding: base64

dGVzdCAJCSAJICAgCQkgIA==

--_a5b7f2b6-420d-4795-b0f2-1f70cf2f0524_
Content-Type: text/html; charset="windows-874"
Content-Transfer-Encoding: base64

PGh0bWw+DQo8aGVhZD4NCjxzdHlsZT48IS0tDQouaG1tZXNzYWdlIFANCnsNCm1hcmdpbjowcHg7
DQpwYWRkaW5nOjBweA0KfQ0KYm9keS5obW1lc3NhZ2UNCnsNCmZvbnQtc2l6ZTogMTJwdDsNCmZv
bnQtZmFtaWx5OkNhbGlicmkNCn0NCi0tPjwvc3R5bGU+PC9oZWFkPg0KPGJvZHkgY2xhc3M9J2ht
bWVzc2FnZSc+PGRpdiBkaXI9J2x0cic+dGVzdCAJCSAJICAgCQkgIDwvZGl2PjwvYm9keT4NCjwv
aHRtbD4=

--_a5b7f2b6-420d-4795-b0f2-1f70cf2f0524_--


--9B095B5ADSN=_01D04AFFF168EE68001F4FBDBAY004?OMC3S24.h--

Hello,

This is a bounce message that a hotmail account got when he sent the email to user: it_crossworld@cwi.co.th.

Reporting-MTA: dns;BAY004-OMC1S18.hotmail.com
Received-From-MTA: dns;BAY182-W35
Arrival-Date: Thu, 4 Jun 2015 19:26:12 -0700

Final-Recipient: rfc822;it_crossworld@cwi.co.th
Action: failed
Status: 5.5.0
Diagnostic-Code: smtp;550 No Such User Here"

This happens when my customers send message via hotmail account.

Can you update my current MX?

10    mxtl-10.maildee.com.
20    mxtl-20.maildee.com.
30    mxtl-30.maildee.com.
40    mxtl-40.maildee.com.

Best Regards,

Jammie R.

Hi Jammie,

I tested your it_crossworld@cwi.co.th account using https://testconnectivity.microsoft.com and everything appears to be correctly configured on your side. Its the hotmail side which needs to be fixed or checked.

The full header you gave was old Wed, 11 Mar 2015. Please post the full header of the latest failed email from Hotmail.

If you see the logs, you would notice it failed within the hotmail DNS servers itself Naming BAYxxx:

Received-From-MTA: dns;BAY168-W115 

Reporting-MTA: dns;BAY004-OMC1S18.hotmail.com

Contact Microsoft (Hotmail) support, it might be on their end.

Test Log:

<?xml version="1.0" encoding="UTF-8"?>
-<testresult elapsedMilliseconds="33644" additionaldetails="" resultdescription="Inbound SMTP mail flow was verified successfully." testdescription="Testing inbound SMTP mail flow for domain 'it_crossworld@cwi.co.th'." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> -<children> -<testresult elapsedMilliseconds="1389" additionaldetails="MX Records Host mxtl-30.maildee.com, Preference 30 , Host mxtl-40.maildee.com, Preference 40 , Host mxtl-10.maildee.com, Preference 10 , Host mxtl-20.maildee.com, Preference 20 " resultdescription="One or more MX records were successfully retrieved from DNS." testdescription="Attempting to retrieve DNS MX records for domain 'cwi.co.th'." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="5960" additionaldetails="" resultdescription="This Mail Exchanger was tested successfully." testdescription="Testing Mail Exchanger mxtl-10.maildee.com." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> -<children> -<testresult elapsedMilliseconds="989" additionaldetails="IP addresses returned: 46.165.209.232, 82.192.90.130, 82.192.64.142, 198.7.58.152, 82.192.64.145, 94.75.244.163, 46.165.223.3, 46.165.223.16, 46.165.222.180, 207.244.83.249, 188.138.56.29, 46.165.197.238, 95.211.233.206, 198.7.58.153, 46.165.224.87, 199.115.117.7, 198.7.58.151, 198.7.58.155, 85.17.178.207, 103.254.154.3" resultdescription="The host name resolved successfully." testdescription="Attempting to resolve the host name mxtl-10.maildee.com in DNS." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="492" additionaldetails="Banner received: 220 mx23.antispamcloud.com ESMTP Exim 4.85-83705 Fri, 05 Jun 2015 08:26:32 +0200" resultdescription="The port was opened successfully." testdescription="Testing TCP port 25 on host mxtl-10.maildee.com to ensure it's listening and open." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="525" additionaldetails="SMTP Capabilities were analyzed successfuly. 250-mx23.antispamcloud.com Hello smtp.testexchangeconnectivity.com [134.170.52.123] 250-SIZE 250-8BITMIME 250-STARTTLS 250 HELP " resultdescription="SMTP Capabilities were analyzed successfuly." testdescription="Analyzing SMTP Capabilities for server mxtl-10.maildee.com:25" contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="3718" additionaldetails="" resultdescription="The test email message was delivered successfully." testdescription="Attempting to send a test email message to it_crossworld@cwi.co.th using MX mxtl-10.maildee.com." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="234" additionaldetails="The open relay test message delivery failed, which is a good thing. The exception detail: Exception details: Message: Mailbox unavailable. The server response was: relay not permitted! Type: System.Net.Mail.SmtpFailedRecipientException Stack trace: at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at Microsoft.Exchange.Tools.ExRca.Tests.SmtpOpenRelayTest.PerformTestReally() " resultdescription="The Open Relay test passed. This MX isn't an open relay." testdescription="Testing the MX mxtl-10.maildee.com for open relay by trying to relay to user Admin@TestExchangeConnectivity.com." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> </children> </testresult> -<testresult elapsedMilliseconds="5660" additionaldetails="" resultdescription="This Mail Exchanger was tested successfully." testdescription="Testing Mail Exchanger mxtl-20.maildee.com." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> -<children> -<testresult elapsedMilliseconds="261" additionaldetails="IP addresses returned: 192.96.201.230, 188.138.26.163, 207.244.64.160, 37.58.58.55, 95.211.112.130, 46.165.233.176, 94.75.192.139, 207.244.64.187, 82.192.90.155, 46.165.224.89, 207.244.64.186, 37.58.52.144, 94.75.192.135, 46.165.247.198, 207.244.83.250, 188.138.26.158, 2001:1af8:4100:a062:1::1, 2604:9a00:2010:a004:3::1, 2a00:c98:2030:a00c:1::1, 2a00:c98:2030:a00b:1::1, 2001:1af8:4600:a00d:2::1, 2604:9a00:2010:a066:5::1, 2604:9a00:2010:a066:4::1, 2001:1af8:4400:a047:5::1, 2604:9a00:2100:a00d:7::1, 2001:1af8:4500:a050:2::1, 2604:9a00:2010:a066:6::1, 2a00:c98:2200:a003:5::1, 2a00:c98:2020:a009:1::1, 2001:1af8:4400:a047:6::1" resultdescription="The host name resolved successfully." testdescription="Attempting to resolve the host name mxtl-20.maildee.com in DNS." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="541" additionaldetails="Banner received: 220 mx4.antispamcloud.com ESMTP Exim 4.85-83705 Fri, 05 Jun 2015 08:26:37 +0200" resultdescription="The port was opened successfully." testdescription="Testing TCP port 25 on host mxtl-20.maildee.com to ensure it's listening and open." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="516" additionaldetails="SMTP Capabilities were analyzed successfuly. 250-mx4.antispamcloud.com Hello smtp.testexchangeconnectivity.com [134.170.52.123] 250-SIZE 250-8BITMIME 250-STARTTLS 250 HELP " resultdescription="SMTP Capabilities were analyzed successfuly." testdescription="Analyzing SMTP Capabilities for server mxtl-20.maildee.com:25" contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="4107" additionaldetails="" resultdescription="The test email message was delivered successfully." testdescription="Attempting to send a test email message to it_crossworld@cwi.co.th using MX mxtl-20.maildee.com." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="233" additionaldetails="The open relay test message delivery failed, which is a good thing. The exception detail: Exception details: Message: Mailbox unavailable. The server response was: relay not permitted! Type: System.Net.Mail.SmtpFailedRecipientException Stack trace: at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at Microsoft.Exchange.Tools.ExRca.Tests.SmtpOpenRelayTest.PerformTestReally() " resultdescription="The Open Relay test passed. This MX isn't an open relay." testdescription="Testing the MX mxtl-20.maildee.com for open relay by trying to relay to user Admin@TestExchangeConnectivity.com." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> </children> </testresult> -<testresult elapsedMilliseconds="14099" additionaldetails="" resultdescription="This Mail Exchanger was tested successfully." testdescription="Testing Mail Exchanger mxtl-30.maildee.com." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> -<children> -<testresult elapsedMilliseconds="175" additionaldetails="IP addresses returned: 208.94.39.223, 46.16.75.88" resultdescription="The host name resolved successfully." testdescription="Attempting to resolve the host name mxtl-30.maildee.com in DNS." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="467" additionaldetails="Banner received: 220 mx100.antispamcloud.com ESMTP Exim 4.85-83705 Fri, 05 Jun 2015 08:26:43 +0200" resultdescription="The port was opened successfully." testdescription="Testing TCP port 25 on host mxtl-30.maildee.com to ensure it's listening and open." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="638" additionaldetails="SMTP Capabilities were analyzed successfuly. 250-mx100.antispamcloud.com Hello smtp.testexchangeconnectivity.com [134.170.52.123] 250-SIZE 250-8BITMIME 250-STARTTLS 250 HELP " resultdescription="SMTP Capabilities were analyzed successfuly." testdescription="Analyzing SMTP Capabilities for server mxtl-30.maildee.com:25" contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="12551" additionaldetails="" resultdescription="The test email message was delivered successfully." testdescription="Attempting to send a test email message to it_crossworld@cwi.co.th using MX mxtl-30.maildee.com." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="267" additionaldetails="The open relay test message delivery failed, which is a good thing. The exception detail: Exception details: Message: Mailbox unavailable. The server response was: relay not permitted! Type: System.Net.Mail.SmtpFailedRecipientException Stack trace: at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at Microsoft.Exchange.Tools.ExRca.Tests.SmtpOpenRelayTest.PerformTestReally() " resultdescription="The Open Relay test passed. This MX isn't an open relay." testdescription="Testing the MX mxtl-30.maildee.com for open relay by trying to relay to user Admin@TestExchangeConnectivity.com." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> </children> </testresult> -<testresult elapsedMilliseconds="6534" additionaldetails="" resultdescription="This Mail Exchanger was tested successfully." testdescription="Testing Mail Exchanger mxtl-40.maildee.com." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> -<children> -<testresult elapsedMilliseconds="236" additionaldetails="IP addresses returned: 46.16.75.88" resultdescription="The host name resolved successfully." testdescription="Attempting to resolve the host name mxtl-40.maildee.com in DNS." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="368" additionaldetails="Banner received: 220 mx100.antispamcloud.com ESMTP Exim 4.85-83705 Fri, 05 Jun 2015 08:26:57 +0200" resultdescription="The port was opened successfully." testdescription="Testing TCP port 25 on host mxtl-40.maildee.com to ensure it's listening and open." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="586" additionaldetails="SMTP Capabilities were analyzed successfuly. 250-mx100.antispamcloud.com Hello smtp.testexchangeconnectivity.com [134.170.52.123] 250-SIZE 250-8BITMIME 250-STARTTLS 250 HELP " resultdescription="SMTP Capabilities were analyzed successfuly." testdescription="Analyzing SMTP Capabilities for server mxtl-40.maildee.com:25" contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="5085" additionaldetails="" resultdescription="The test email message was delivered successfully." testdescription="Attempting to send a test email message to it_crossworld@cwi.co.th using MX mxtl-40.maildee.com." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> -<testresult elapsedMilliseconds="257" additionaldetails="The open relay test message delivery failed, which is a good thing. The exception detail: Exception details: Message: Mailbox unavailable. The server response was: relay not permitted! Type: System.Net.Mail.SmtpFailedRecipientException Stack trace: at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, Boolean allowUnicode, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at Microsoft.Exchange.Tools.ExRca.Tests.SmtpOpenRelayTest.PerformTestReally() " resultdescription="The Open Relay test passed. This MX isn't an open relay." testdescription="Testing the MX mxtl-40.maildee.com for open relay by trying to relay to user Admin@TestExchangeConnectivity.com." contentUrl="" errorid="00000000-0000-0000-0000-000000000000" status="Success"> <children/> </testresult> </children> </testresult> </children> </testresult>

More log:

http://www.dnsstuff.com/tools#dnsReport|type=domain&&value=cwi.co.th

Similar issues:

http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/email-sent-back-with-error-message-no-mx-or-a/b612080d-debe-402b-8443-d3eeb45284df?page=3

Hi Jammie,

Contact Windows Live Hotmail Support

Hotmail Support - All Hotmail customers have been upgraded to Outlook.com. Your email address and password have not changed. Also, your email, contacts, files, calendar items, and settings are all still there.

http://windows.microsoft.com/en-us/hotmail/hotmail-help

Microsoft Contact Us:

https://support.microsoft.com/en-us/contactus

https://support.microsoft.com/en-us/contactus/technicalsupport?wa=wsignin1.0

 

Are your Outlook.com email or OneDrive services performing differently than they usually do? We recommend you check your online service status here first.http://status.live.com

Report a problem:

https://status.live.com/report?productid=outlook

References:

http://email.about.com/od/hotmailtips/qt/et_hotmail_supp.htm