Some of the MS word 1997-2003 (doc) files are not opening. I have installed MS Word 2013 standard. Screen on opening such files is attached. I have tried all the items given in windows help. Please suggest me corrective action.

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June 25th, 2015 5:43am

Hi,

Did you get some error message when you opened these files? The Word 1997-2003 file format has some compatibility issues with Word 2013. Please try to convert these files to the Word 2013 mode:

1)Click the File tab.

  • 2)Do one of the following:

    • To convert the document without saving a copy, click Info, and then click Convert.

    • To create a new copy of the document in Word 2013 mode, click Save As and then choose the location and the folder where you want to save the new copy. Type a new name for the document in the File name box, and click Word Document in the Save as type list. Make sure the checkbox next to Maintain compatibility with previous versions of Word is unchecked.

Reference:

https://support.office.com/en-nz/article/Use-Word-2013-to-open-documents-created-in-earlier-versions-of-Word-609bbdba-96f2-407b-baaf-d8e53d60d34f

Regards,

George Zhao
TechNet Community Support

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June 26th, 2015 2:54am

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