Paul

• Edited by Mr Groove Tuesday, January 05, 2010 7:29 PM updated

Ok, made some progress -- a workaround to get all email to work. Opened Outlook 2010 in safe mode (went to Start, then at "Search programs and files" typed Run, hit enter, and when dialogue box opened, type outlook /safe [that the word outlook, then a space, then a slash and the word safe]. Outlook opened and I was able to view all emails that had previously caused Outlook to crash when I attempted to open/read them. I'm glad to finally have all email available. If I find the offending cause, I'll post again later.

Hi grsteffy, I am from the TechNet Singapore team. Thank you for your feeding in this matter.
Will need you to provide a direct feedback, if you haven't, to the Office 2010 Beta team.

Take notice at your Notification Area. You should see "Send a Smile / Send a Frown" icon. Click on send a frown while you have the error right in front of you.

Please send a direct feedback from the problem workstation and include a contact so the team could get back to you for more information if needed.

Thank you for testing Office 2010 Beta and helping shape software that are relevant and reliable when we release them.

Today, the previously problematic messages can be opened without crashing Outlook. Unaware of anything I might have done. Windows did an automatic update of Windows Defender Definition.

If you signed up for the auto updates then that might be partly why.  MS came out about a week ago with an update to correct a problem Outlook was having with opening large emails.

Another possiable problem could be is if you did not do a "clean" install.  It's not  wise to be running both Outlook 07 and 10, and not expect your computer not to get cranky.

Right. Mine was a clean install on a SSD. Installed Win7 first then Office 2010 beta. All worked well for a time, but soon had just one email that would crash outlook when I tried to open it. Then another, then another, (from different senders) but it seemed to stabilize at 5 or 6 different senders -- so the majority worked, but this pesky patch of 5 or 6 didn't. Did the safe mode thing and that worked for a day or two. Then, after that failed, did the "turned off add-ins" thing. That might've worked for a day. Most times, I thought this was related to the view/panes feature, but that's just a guess. Now, back to all add-ins on, view/panes enabled (right view pane) and running in standard mode. For the last three/four days, no problems, but I dread having to restart win 7 (I've been running nearly a week now -- it goes into sleep at night, comes out of it the next day just fine).

Observation from non-technical user: I have Outlook 2010 running on 2 machines. One installation is problem free. The second installation crashed every time I opened a message. The problem-free installation uses a "new" .pst file created at installation. The problematic installation uses a .pst file parsed from OL2000,2003,2007 to 2010. I now have a "new", empty .pst file apparently running properly on the problematic installation but it's only been a couple of days so perhaps too early to tell if the .pst file is the root cause of the crashing. 

Given things are fine I would not suggest to, unless you need to share computers with family, or co-worker under the same log-on

It sound like your build itself might be having problems. I understand that it's an incovinence, however I would seriously think about un-installing, robot, and then doing a "clean" install.

I'm right there with you. Using vista and it does the same thing. I guess I can try totally wiping everything out and reinstalling, although I did try doing that once already. This time around, maybe I should go in and remove any files that are still hanging around after i uninstall? Has anyone tried this already?

I've been lurking here (and at other boards/blogs) watching others with exactly the same problem. I've tried all the proposed workarounds (safe mode/disabling add-ons/adding MS fix for large emails/etc.) Still no joy.

Whether I double click to open a mesage, or click and try to view in a reading pane, the system either restarts or asks to close. Always reloads fine -- many emails work -- some do not. When they fail to open, they reliably fail to open -- it's repeatable. Choosing Reply to view the message doesn't work for me -- that causes OL to restart also.

The other beta apps seem pretty solid. Not so (yet) for Outlook.

I'd love to see an update that addresses this problem -- before final release. Or a workaround. It's very frustrating.

Have you tried running SCANPST on your data file? See if this helps: http://www.slipstick.com/problems/scanp

Although I have had a few mass htmls fail, most of my email crashes have come from business associates where there are only a few people on the distribution list (although now that I think about it, I can't say I've ever had an email addressed to only me with no distribution cause the crash). Some of my senders are known to use Mac. My "crashing sessions" come and go. Right now, I'm in crash mode. It'll go like this for a few days (or after 10 or 20 Outlook restarts) and then I'll be able to open all email from anyone anywhere.

Although I have had a few mass htmls fail, most of my email crashes have come from business associates where there are only a few people on the distribution list (although now that I think about it, I can't say I've ever had an email addressed to only me with no distribution cause the crash). Some of my senders are known to use Mac. My "crashing sessions" come and go. Right now, I'm in crash mode. It'll go like this for a few days (or after 10 or 20 Outlook restarts) and then I'll be able to open all email from anyone anywhere.

1. Start | type View Problem History in the search box | enter when it brings up the control panel application
2. On the bottom of the window, click View problem reports and responses
3. Scroll down to the hang or crash report that was sent in | double click the entry
4. Scroll down to the bottom of the report for the Bucket ID

For anybody else, we'd like to see this too - so if you've been clicking the "Send Info" button when you get the crash (PLEASE DO!) then post what the Bucket ID for the crash was and I'll make sure that gets to the product team.

In In Vista:

1. Start | Run | wercon
2. View Problem History
3. Scroll down to the hang or crash report that was sent in | double click the entry
4. Scroll down to the bottom of the report for the Bucket ID

1. Start | type View Problem History in the search box | enter when it brings up the control panel application
2. On the bottom of the window, click View problem reports and responses
3. Scroll down to the hang or crash report that was sent in | double click the entry
4. Scroll down to the bottom of the report for the Bucket ID

Hello Ben,

Yes, Win 7. Here are IDs: 9603027, 838282521, 842977120, 849616072, 9795911. There are hundreds of reports, so I did a spot check from November until today. Most all have bucket 9603027. Let me know what else I can do to help the cause. Thanks.

Gary

Problem has reoccurred and time delay did not resolve. Over the weekend I inadvertently closed Outlook. I restarted Outlook 2010 and did not attempt to open emails from problematic senders for a few days. This morning decided to open a recent and unopened email from a problematic sender and Outlook crashed. Tried scanpst.exe, but to no avail. Still no fix for this?

Gary

After an hour of opening/closing/crashing/starting-in-safe-mode Outlook, my last Outlook 2010 startup was in normal mode. I can now open the problematic emails. Go figure.

Gary

I have the same problem. I am not a programmer but I consider myself as an advanced Outlook user  :-)   but still can't find a solution to this problem.   Something definitely wrong and it is MS Outlook develeoper's job to rescue us. 

Is there any patches fixes to Outlook 2010 Beta version?

-Lewis

I just downloaded the 2010 Beta. Only problem is the crashes reported above. Usually, but not always Outlook crashes and reloads quickly when I click reply but can happen when I try to load an attachment or when I add recipients. I am not a programmer but likely an advanced user. I have Windows 7 on an almost new dual core Dell Latitude laptop E6500. It has to be Outlook 2010 Beta since 2003 runs without a problem.

RCM Tom

Just an update. Problem is recurring (still). For the last week all (finally) had settled and Outlook was able to open all emails without crashing. Today, Win7 update caused machine to reboot. Now, similar to previous conditions, Outlook crashes when I attempt to open/view emails from just a few (but always the same) senders. Of course, this always seems to happen at an inopportune time. I continue to send "frowns" when this occurs.

Gary

I am super busy these days - and had not found time to express my discontent with 2010 Beta.  AGH!  This issue is truly frustrating.  I am a serious Outlook user - and this is not acceptable.  I turned all of my co-workers away before they could try and install the beta.  Good thing too - as I would have been 'fixing' everyone's computers after.

I now save drafts of emails every few words.  Ridiculous.  Any new ideas out there?  I am only trialing BETA at home - good thing I work elsewhere.  Seriously - it is now to the point that I just use my phone to email from home.  AGH!

Kim

Machine rebooted yesterday. This morning I rec'd an Itunes receipt. Tried to open it, and Outlook crashed. Gets to a point I made near the beginning of this thread that I think the emails that cause crashing are from folks on Macs or using Mac email servers. In another few hours or few days, Outlook will probably "settle down" and crashes will cease until the next time I have to reboot.

I'm running the RTM build and have the same problems constantly crashing. I'm running an MSDN copy of Office 2010 Pro x64 on a fresh Windows 7 Ultimate x64 box.

I've disabled the preview pane and things seems to be working for now. I'm fairly certain it's the preview pane generating the error upon startup if it's a message it doesn't like if first in your inbox or when you click to a message it doesn' like either.

FYI: I run Exchange 2010 with rollup 3 installed on all components.

I'm running the RTM build and have the same problems constantly crashing. I'm running an MSDN copy of Office 2010 Pro x64 on a fresh Windows 7 Ultimate x64 box.

I've disabled the preview pane and things seems to be working for now. I'm fairly certain it's the preview pane generating the error upon startup if it's a message it doesn't like if first in your inbox or when you click to a message it doesn' like either.

FYI: I run Exchange 2010 with rollup 3 installed on all components.

Are the messages that crash your system coming from Mac users or is there no discernable pattern? 

Can you post the Bucket ID of your crash report?

1)      Start | type View Problem History in the search box | enter when it brings up the control panel application

2)      On the bottom of the window, click View problem reports and responses

3)      Scroll down to the hang or crash report that was sent in | double click the entry

4)      Scroll down to the bottom of the report for the Bucket ID

Hi,

I'm still using the Beta (where would I get the RTM build to try that?) and I'm still having the problem. I know for certain that some of the emails are NOT originating or being affected by Apple servers or machines because they are coming from our server (Apache) and being sent to an opt-in list of several thousand on a weekly basis. The mail software installed on the server is "1-2-All"

This also happens with many other emails. And, the vast majority of times, the emails sent from our server can be opened just fine. The only consistent factor that I can determine is that they are emails sent to a mailing list. In other words, I have never had an email from an individual fail.

Also, this happens to me when opening the email even if the preview pane was closed. If the preview pane is closed, the Outlook will not crash until I try to open the offending email.

Hope this helps.

George

Hi men, nice to see you!

I had the same problem with the Beta and the RTM. It only crashed with some people's (internal) emails, found this and solved the problem!

http://www.groovypost.com/forum/microsoft-office/outlook-2010-crashes-when-reading-or-opening-some-emails-t95911.html

So, added a Photo to every "problematic" user, and all works fine now! In the Exchange Management Shell:

Import-RecipientDataProperty -Identity "saigor" -Picture -FileData ([Byte[]]$(Get-Content -Path "Y:\Fotos\201003 Lankideak\saigor.jpg" -Encoding Byte -ReadCount 0))

See you soon,

Saigor

Hi,

I'm running the "official" version from the MVLS-site and I encounter the same problem: Mails from Macs cannot be opened or shown on a preview pane. If I close the preview pane and reply, I can read (and obviously reply to) the mails. After replying one such mail, I can restart the preview and all Mac-mails stop crashing Outlook. For how long ...

Outlook 2010 on XP to Exchange 2003 / SBS 2003

Help would really be appreciated.

Wim

• Proposed as answer by Don Jereczek Friday, May 21, 2010 11:22 AM

Thank you, thank you, thank you, Don Jereczek.

Win 7 Ultimate x64 and Office 2010 x86 RTM Bucket ID 1817965101.  Office 2007 was upgraded directly to RTM 2010, no beta on this machine.

Removing Helvetica solved my issue as well.

Hmm that's the thing.. there is no Helvetica font in my machine... 

I have win 7 ultimate 64 bits too.. 

My machine only crashes when I read emails from exchange admin, like the notification telling me that my mailbox is about to be full. 

I'm reaffirming this, thank you Don. I removed a Helvetica font from my system and that resolved the issue.

Many thanks. I have several Mac clients, this was a real problem for me.

Faulting Application Path:    C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXEa

Problem signature
Problem Event Name:    APPCRASH
Application Name:    OUTLOOK.EXE
Application Version:    14.0.4760.1000
Application Timestamp:    4ba8fefd
Fault Module Name:    USP10.DLL
Fault Module Version:    1.626.7600.20602
Fault Module Timestamp:    4b304c27
Exception Code:    c0000005
Exception Offset:    00027466
OS Version:    6.1.7600.2.0.0.256.48
Locale ID:    1033

Extra information about the problem
LCID:    1033
skulcid:    1033

No Helvetica here either, but the problem was fixed with an office update...

Mine still crashes like an SOB.. if I disable preview reading pane, I will be fine, but as soon as I turn it on, and it went over the email sent by Exchange Server reagarding my mailbox is almost full... outlook just crashes..

• Proposed as answer by Dabur972 Saturday, July 10, 2010 8:20 PM

• Proposed as answer by oaksteve Friday, July 09, 2010 5:13 PM

I also have the same problem articulated in this thread.  I do not have the aforementioned font installed I did check my fonts via the control panel and did not find any that appeared to be corrupt.

Although I have observed the issue occur whether the preview pane is on or off, it appears to be more likely to crash if you open emails in a new window.

Given the volume of reports on this issue I am surprised that this issue hasn't been acknowledged or addressed formally by Microsoft, especially since the software is in production now.  My outlook has sent at least 40 error reports by now after crashing.  The error reports take quite a long time to compile and even longer to send (I have a 7M Internet connection at home and work for an ISP/IXC sending the reports from either location takes forever).  There is no record of any of these reports in the action center (Windows 7 Ultimate).

For what its worth I've got a 64bit Dual Core machine running Windows 7 Ultimate, & Outlook 2010 (32-bit version).

This issue maybe a needle in a haystack for MS but I think it is time to throw some resources at this one...

I have the same problem but have found a simple workaround.

If an email crashes my Outlook 2010 I reopen Outlook and right-click the problem email.  In the right-click menu is the option of sending the email to ONE NOTE.  So far every email that has give me a problem has opened successfully in ONE NOTE.

I have also noticed that if an email from someone causes a crash, all the emails from that person tend to crash but only after a certain date.  The date is just for that person, not a general date for all crashing emails.

I have one client with two people who send me emails.  One persons emails come through just time and open properly.  The other persons emails are crashing.  Thery do not use Macs.

Hi, i can also report this problem. I don't have the fonts helvetica or times installed. Outlook is unusable. Sending the problem emails to Onenote works but this is hardly a solution... I have a more than able laptop running W7 x64 and it's a clean factory install (as clean as that can be :) ).

Any idea when this might be addressed ? I just bought this laptop so I could do work better/faster and now it has made my life even more harder than it was on my old netbook...

Thanks MS. Makes me feel like I should have taken that deal offered to me for a Mac :P Hope this gets fixed soon!

I'm having the same issues.  Running Windows 7 32bit, Office 2010 No Helvetica fonts are installed.  Here's my error info:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    OUTLOOK.EXE
  Application Version:    14.0.4760.1000
  Application Timestamp:    4ba8fefd
  Fault Module Name:    EMSMDB32.DLL
  Fault Module Version:    14.0.4760.1000
  Fault Module Timestamp:    4ba8fdbc
  Exception Code:    c0000005
  Exception Offset:    0001e818
  OS Version:    6.1.7600.2.0.0.256.4
  Locale ID:    1033

Additional information about the problem:
  LCID:    1033
  skulcid:    1033

Thanks!

Dstones

Wow, that a depressing thread. Same issue here, Win7 64-bit, Office 2010 Professional RTM:

Description

Faulting Application Path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Problem signature

Problem Event Name: APPCRASH

Application Name: OUTLOOK.EXE

Application Version: 14.0.4760.1000

Application Timestamp: 4ba8fefd

Fault Module Name: MSVCR90.dll

Fault Module Version: 9.0.30729.4926

Fault Module Timestamp: 4a1743c1

Exception Code: c0000005

Exception Offset: 00037282

OS Version: 6.1.7600.2.0.0.256.4

Locale ID: 1033

Extra information about the problem

LCID: 1033

skulcid: 1033

I and all of my co-workers have also been having the same problem with Outlook 2010, Win7x64.  It only seems to be when trying to forward, reply, or print iTunes receipts, and viewing them works fine.  Helvetica font is not installed on my machine.   I always receive a dialog box saying "Contacting the server for information." and will not go away.  The email forwards fine in Outlook Web Access.  If I drag the email to my Hotmail & Gmail account and try forwarding from there it will eventually send after about 10 minutes, but still gives the same message of Contacting the server for information.  Our company exchange 2010 will not forward the message through outlook.  

Just found out the print feature will give the same message of Contacting the server for information and after about 10 minutes will show the preview and let me print.  I think it has to be something with rendering engine of Outlook 2010.

Hi, i can also report this problem. I don't have the fonts helvetica or times installed. Outlook is unusable. Sending the problem emails to Onenote works but this is hardly a solution... I have a more than able laptop running W7 x64 and it's a clean factory install (as clean as that can be :) ).

Any idea when this might be addressed ? I just bought this laptop so I could do work better/faster and now it has made my life even more harder than it was on my old netbook...

Thanks MS. Makes me feel like I should have taken that deal offered to me for a Mac :P Hope this gets fixed soon!

You said it for me except that I am Vista Home Professional I have the upgrade to Windows 7 sitting on my desk but am afraid to install after all the problems with Office 2010 and Outlook in particular.

 Looking at my problem reports it's been reported or submitted from my system alone 182 times.  I cannot isolate the problem as it affects different emails from different people at different times and seems random.  On Beta it used to affect mainly subscribed html emails, now with the full purchased version it doesn't happen all the time on these subscriptions but only some of the time.  It affects many personal and business emails with or without attachments or embedded graphics.

There is rarely an instance that I open Outlook and can read all my emails.  I am a graphic designer and I NEED Helvetica but have uninstalled those fonts anyway (they did not appear corrupted). No difference.  I have tried all and every solution on this wonderful thread - no change.

I think it's well past time that MS addressed this severe issue with Outlook 2010.  Isn't Beta supposed to be a Beta version to give you confidence to purchase the full release - not in this case it wasn't!!  Very frowny face Microsoft.

Hi,

A ways back in this thread I reported the problem everyone is having here...At the time I was using the Beta version. I have since upgraded to the 'released' version. The problem persisted. I DID find a Helvetica font installed on my machine, deleted it, and 95% of the problem went away. (Also, the printer use, Xerox Phaser 7760, has the Postscript Helvetica built in.) I will still, very occasionally, have an email crash in the same way. I wonder if, in addition to the Helvetica problem, there is another font family that causes issues.

Regardless, this problem didn't exist on Office 2007 (and earlier) and these solutions strike me as a big kludge. Yes, some of us have figured how to (mostly) get around this issue, and most of us might be able to live without a certain font (but Helvetica, really?), but this should be fixed at the code level...

gbm

Well for me the only option was to roll back to Office 2007 as most of us have work to do and no real time left over to find a way around this problem... Comment from MS would be nice.

Regards,

EO

I have the exact same problem as is listed in the post (and many others).

I am stunned that a bug of the magnitude of this one get's through MS QA and no fix months after!!!

I cant see any helvetica fonts on my pc and it crashes when I read email from certain people. If I disconnect from the Exchange server it doesnt happen.

Why isnt MS monitoring this forum/thread and giving feedback.

Time to buy a Mac...

hi,

I too have the same problem , when i am replying some perticuler message then my outlook got crashed, and gives dont send error.

Please help me out...

Thanks in advance.

My crashing ended up being a result of some issues within the Exchange server - unfortunately i do not have details in regards to what was going on with Exchange but i know some changes were being made to accomodate another domain.

Once the Exchange issue was resolved, i had to delete and recreate my outlook profile and everything has been fine ever since!

dstones

I have just written a blog post on this topic - hopefully it will help with fixing the problems when people open messages and outlook crashes.

http://blog.crowe.co.nz/blog/archive/2010/11/03/Outlook-2010-crashes-when-opening-some-email-messages.aspx

Cheers

Chris

Definite fix for me!

I was experiencing issues where Outlook would crash when clicking on certain emails (from certain people) or when clicking on File (from the Menu bar). This only occurred when Outlook was connected. When Outlook was offline, it would work fine.

The following modification resolved the issue:

1.       Disconnect the computer from the network

2.       In Outlook, select File > Options

3.       Select Contacts

4.       In the Online status and photographs section, untick Show user photographs when available (requires restarting Outlook)

      5.       Click OK

6.       Restart Outlook

• Proposed as answer by Lucky Bob Thursday, November 04, 2010 4:06 AM

Definite fix for me!

I was experiencing issues where Outlook would crash when clicking on certain emails (from certain people) or when clicking on File (from the Menu bar). This only occurred when Outlook was connected. When Outlook was offline, it would work fine.

The following modification resolved the issue:

1.       Disconnect the computer from the network

2.       In Outlook, select File > Options

3.       Select Contacts

4.       In the Online status and photographs section, untick Show user photographs when available (requires restarting Outlook)

        5.        Click OK

6.       Restart Outlook

Definite fix for me!

 

I was experiencing issues where Outlook would crash when clicking on certain emails (from certain people) or when clicking on File (from the Menu bar). This only occurred when Outlook was connected. When Outlook was offline, it would work fine.

 

The following modification resolved the issue:

 

1.       Disconnect the computer from the network

2.       In Outlook, select File > Options

3.       Select Contacts

4.       In the Online status and photographs section, untick Show user photographs when available (requires restarting Outlook)

        5.        Click OK

6.       Restart Outlook

Hi Bob

Not sure about you but reducing functionallity sounds more like a workaround than a fix.

Did you try turning the photographs back on?   Did it still crash?

chris

Running Win7x64 Office 2010 x64

Uninstalling those types of Helvetica which showed "%#$^" or something like that in preview fixed it. At least for now. Remember you have to restart, otherwise these fonts might be in use and can't be removed. There's still Helvetica Regular Obligue which I couldn't remove because it was "in use" even though I closed almost all processes, but seems to work for now anyway.

Thanks!

PS: I have to note that my crash occurred specifically and only in some HTML formatted emails. Some HTMLs were fine and all of the plain text ones.

Hi everyone, I just had this happen to one of our users we recently installed office 2010 standard for.  The steps I took to fix our problem were:

Uninstalled all version of office from her computer using the Add/Remove Programs in the control panel.

Downloaded a registry cleaner and removed all the Office registry keys that were left behind.

http://download.cnet.com/XP-Registry-Cleaner/3000-2094_4-10796916.html

Then restarted her computer, reinstalled office this time selecting customize then selecting to “Run all from My Computer” under the install options when you open the drop down menu for Microsoft Office

Hope this helps.

I'm having a similar problem. Having the reading pane open causes certain emails to crash but there are other emails that crash even when the reading pane is not open. This is costing me time & money every day & there's no way out of it now that Outlook 2010 has changed my database.

The problem is not solved by disabling Add-ins, by remiving Outlook temporary files or by turning off user photographs. I have a few qeustions:

• Where can I raise an issue with Microsoft to get them to fix this?
• Where can I get a list of 'Type 1' fonts so that I can remove & reinstall them?
• Why is there no fix as I have been posting this message on these forums for months & I've seen thousands that are similar.

after several months of using the RTM, mine has now started doing the same, crashing out randomly when reading (or actually mainly replying to) email.

Outlook 2010 on Win7 Pro, fully patched, MSE AV, connecting to SBS 2003

Everything I've read so far relates to either the social connector, or corrupt fonts

Out of interest, how many users here are using the Xobni plugin (which includes its' own connectors for linked in and Facebook et al?)

************************

after several months of using the RTM, mine has now started doing the same, crashing out randomly when reading (or actually mainly replying to) email.

Outlook 2010 on Win7 Pro, fully patched, MSE AV, connecting to SBS 2003

Everything I've read so far relates to either the social connector, or corrupt fonts

Out of interest, how many users here are using the Xobni plugin (which includes its' own connectors for linked in and Facebook et al?)

************************

 

System

 

- Provider       [ Name] Windows Error Reporting

- EventID 1001       [ Qualifiers] 0

Level 4

Task 0

Keywords 0x80000000000000

- TimeCreated       [ SystemTime] 2011-01-05T13:16:39.000000000Z

EventRecordID 516124

Channel Application

Computer FMDOM-WIN7.frxxxxxxxx.local

Security

-

EventData

1830521601

1

APPCRASH

Not available

0

OUTLOOK.EXE

14.0.4760.1000

4ba8fefd

KERNELBASE.dll

6.1.7600.16385

4a5bdaae

e053534f

00009617

C:\Users\dominic.xxxxxx\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_OUTLOOK.EXE_e41940d9eeacb6b8bf89df42a27e905298b2b99_0e2a9166

0

53b15e7a-1809-11e0-82db-0021855d4579

0

******************************

Will go through the various fixes and report back when one has worked...

 

hi ,

have you used the new social con ?? it should not cause the problem (!!)

try uninstall , redownload and rerun , reboot and try , ...

note , often the updates and crashes are thanks to third party inbetweens , ....

if all else fails , click the link in my signature ' microsoft support ' and follow

have a nice day

A hotfix has been released to address the issue where Helvetica and other Type 1 fonts cause Office 2010 applications Word and Outlook to crash.  The issue was originally documented in KB, http://support.microsoft.com/kb/2119612. 

The hotfix to address this issue is now available, http://support.microsoft.com/kb/2459114.  The fix will be included in Office 2010 Service Pack 1.  If you need the fix immediately, please follow the instructions in the KB article.

• Proposed as answer by Gabriel BrattonMicrosoft employee Wednesday, January 12, 2011 8:52 PM

hi ,

click the link microsoft support in my signature and follow , make sure you are updated and patched first ( !! )

each computer and its software is different , therefore a solution for user A will not work for user B

contact microsoft support , they have more tools and are in a better postion to provide help !!

have a nice day

I am switching over our office from version 2007 to 2010 and already have one end user with this same problem!!

Receives email from a specific domain and every time he goes to open the emails from this domain name Outlook crashes. Then Outlook has to restart. We went as far as doing a fresh clean install of Windows 7 64bit and installed a fresh copy of Office 2010 Pro and bingo, same problem same domain name.

Need a fix ASAP!

I am switching over our office from version 2007 to 2010 and already have one end user with this same problem!!

Receives email from a specific domain and every time he goes to open the emails from this domain name Outlook crashes. Then Outlook has to restart. We went as far as doing a fresh clean install of Windows 7 64bit and installed a fresh copy of Office 2010 Pro and bingo, same problem same domain name.

Need a fix ASAP!

 

hi ,

http://office.microsoft.com/en-us/support

http://office.microsoft.com/en-us/outlook-help/

or click the link in my signature ' microsoft support ' and follow

have a nice day

ps during install are you connected to the net ? for the updates ?

ok. I click on the two links you supplies me with and they just bring me to a support website! Can you supply me with a direct link to the support issue?

hi ,

check my signature , the blue lines below the post , click that link ' microsoft support '

did you try uninstall , reboot , reinstal , reboot , updates reboot ??

have a nice day

I had the same problem and came looking for a solution. Someone mentioned fonts, so I started looking at emails that were causing problems. It seemed Verdana was a common font, so I reinstalled Verdana (emailed myself a zip file from another computer, then dragged-and-dropped into C-Windows-Fonts and accepted the reinstall). 

The issue appears to have been solved for now. I will update if my Outlook crashes again with the preview pane enabled, but for now this fix is working.

Hello, when i try to read some emails in outlook 2010 it crashes. it's only when I read the message but I think it only happens for a certain type of message but as i can't view the message i don't know what common denominator is involved.

Paul

Hi, Just had the same problem. Found out that it was the picture attribute on the user in the Active Directory. When removing the faulty picture on the user in active directory the e-mails did not cause a crash anymore. So a workaround is to remove the picture on the active directory profile of the user. or to disable "show user Photographs when available (requires restarting Outlook)" under File-> Options -> Contacts.

// Martin

• Proposed as answer by MR_FIX_IT Wednesday, June 15, 2011 8:25 AM

I am one of those lowly users who have this issue and have had it going on for about a year. I have no idea how I found this section! I use Windows 7 Ultimate and Outlook 2010 (upgraded from the previous version) with Outlook Hotmail Connector installed.  Outlook only crashes when I receive a particular type of message in Outlook in the Hotmail Junk E-mail folder.  The message never contains a subject, the message only shows a folder, the message never contains a sender address and the message never contains my Hotmail address in the To: section.  If the message is the only one in Junk mail folder and I click on the Junk folder to see what is in it, Outlook crashes and restarts.  After three or four tries I am able to get Outlook to open with the Hotmail Junk E-mail folder highlighted.  At this point I am able to right click the folder and empty the folder of the offending email.  On 6-9-2011 I was able to move one of these into the Hotmail Inbox to see if the same thing happens (crash), it didn't crash with the message put there.  Message came from (         <mark@lyphagon.info>) with some home refinancing stuff.  Again, there is no email address, like mine or anyone else's address in the To: field, the subject line is always blank and the offending message is always in Hotmail. Also, prior to deleting some of these messages that crash Outlook in Hotmail connector, I have logged into Hotmail online and the message doesn't even show up there.  Lastly, I tried creating a "Rule" in Outlook that if this message comes in again to just drop in right into the Hotmail deleted file field, however there's no subject line or sender and it can't be done (sender only shows up if I'm able to get it into the Inbox).

THIS IS THE EMAIL EVENT THAT CRASHED OUTLOOK!

Event ID: 1000

Log Name:      Application

Source:        Application Error

Date:          6/9/2011 12:15:09 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Forshee

Description:

Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd

Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57

Exception code: 0xc0000417

Fault offset: 0x000375b4

Faulting process id: 0x11f0

Faulting application start time: 0x01cc26b64ec9cd64

Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE

Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll

Report Id: a5074b52-92b3-11e0-917d-001bfc51db4a

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2011-06-09T16:15:09.000000000Z" />

    <EventRecordID>152872</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Forshee</Computer>

    <Security />

  </System>

  <EventData>

    <Data>OUTLOOK.EXE</Data>

    <Data>14.0.4760.1000</Data>

    <Data>4ba8fefd</Data>

    <Data>MSVCR90.dll</Data>

    <Data>9.0.30729.4940</Data>

    <Data>4ca2ef57</Data>

    <Data>c0000417</Data>

    <Data>000375b4</Data>

    <Data>11f0</Data>

    <Data>01cc26b64ec9cd64</Data>

    <Data>C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE</Data>

    <Data>C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll</Data>

    <Data>a5074b52-92b3-11e0-917d-001bfc51db4a</Data>

  </EventData>

</Event>

I am one of those lowly users who have this issue and have had it going on for about a year. I have no idea how I found this section! I use Windows 7 Ultimate and Outlook 2010 (upgraded from the previous version) with Outlook Hotmail Connector installed.  Outlook only crashes when I receive a particular type of message in Outlook in the Hotmail Junk E-mail folder.  The message never contains a subject, the message only shows a folder, the message never contains a sender address and the message never contains my Hotmail address in the To: section.  If the message is the only one in Junk mail folder and I click on the Junk folder to see what is in it, Outlook crashes and restarts.  After three or four tries I am able to get Outlook to open with the Hotmail Junk E-mail folder highlighted.  At this point I am able to right click the folder and empty the folder of the offending email.  On 6-9-2011 I was able to move one of these into the Hotmail Inbox to see if the same thing happens (crash), it didn't crash with the message put there.  Message came from (         <mark@lyphagon.info>) with some home refinancing stuff.  Again, there is no email address, like mine or anyone else's address in the To: field, the subject line is always blank and the offending message is always in Hotmail. Also, prior to deleting some of these messages that crash Outlook in Hotmail connector, I have logged into Hotmail online and the message doesn't even show up there.  Lastly, I tried creating a "Rule" in Outlook that if this message comes in again to just drop in right into the Hotmail deleted file field, however there's no subject line or sender and it can't be done (sender only shows up if I'm able to get it into the Inbox).

THIS IS THE EMAIL EVENT THAT CRASHED OUTLOOK!

Event ID: 1000

 

Log Name:      Application

Source:        Application Error

Date:          6/9/2011 12:15:09 PM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      Forshee

Description:

Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd

Faulting module name: MSVCR90.dll, version: 9.0.30729.4940, time stamp: 0x4ca2ef57

Exception code: 0xc0000417

Fault offset: 0x000375b4

Faulting process id: 0x11f0

Faulting application start time: 0x01cc26b64ec9cd64

Faulting application path: C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE

Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll

Report Id: a5074b52-92b3-11e0-917d-001bfc51db4a

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2011-06-09T16:15:09.000000000Z" />

    <EventRecordID>152872</EventRecordID>

    <Channel>Application</Channel>

    <Computer>Forshee</Computer>

    <Security />

  </System>

  <EventData>

    <Data>OUTLOOK.EXE</Data>

    <Data>14.0.4760.1000</Data>

    <Data>4ba8fefd</Data>

    <Data>MSVCR90.dll</Data>

    <Data>9.0.30729.4940</Data>

    <Data>4ca2ef57</Data>

    <Data>c0000417</Data>

    <Data>000375b4</Data>

    <Data>11f0</Data>

    <Data>01cc26b64ec9cd64</Data>

    <Data>C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE</Data>

    <Data>C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.4940_none_50916076bcb9a742\MSVCR90.dll</Data>

    <Data>a5074b52-92b3-11e0-917d-001bfc51db4a</Data>

  </EventData>

</Event>

 

hi ,

are you updated ?

have a nice weekend

Hi All,

I have had this nagging problem ever since I upgraded around 3 months ago. Like you all I have tried various different things. One thing I have found is that there is no "cure for all." Some say doing a .pst file check and recover using the tool within Outlook will work, however that didn't for me. I even bought a .pst file professional repairer software tool, all to no avail. 

However, I have found a "fix" that worked for me, and believe me I have tried every other thing out there, and this genuinely did work for me. I can't say that it will work in every case, but if you're like me, and I was at then end of my tether with it all, you'll try anything.

There are two fonts that have been causing a problem within Windows, apparently it is only common when using MS Office / Outlook 2010 when on a Windows 7 64-bit computer.

These two fonts not only can cause Outlook to crash, but also Word. The fonts are “Times” but more commonly “Helvetica”. Trying to delete these fonts is a nightmare. If you try and delete “times” it won’t allow it because it is a system font, so a fix for this is to send yourself an e-mail using this font, then for some reason this fixes the issue.

If you look for “Helvetica” it doesn’t normally appear on your font list, until you try and open the e-mail in Outlook, this then crashes installs the font then won’t let you delete it as it now says it is in use by a program. Checking all the open programs proves futile, but I have found a way around it. If you re-boot the computer then download a copy of the font and install it this works.

For the first time ever I can now open all offending html type e-mails!

I thought I’d pass this information on to you all in the hopes that it helps someone else out, as this was driving me insane!

All the best, and happy fixing. Obviously do all the necessary back-ups etc before doing any of the above. 

HemiJace, I'm having trouble finding Helvetica online.  Looks like everyone wants to charge for it. 

Where'd you download this font from, exactly?

here is the link i used. Worked like a charm.

http://itonline4free.com/index.php?p=/discussion/27/outlook-2010-crashes-when-open-certain-emails#Item_1

Hi there, so I've been reading and reading and reading threads since 2009.  I have the same damn problem with outlook 2007 crashing after service pack 1 update on Vista Home Premium.  And I can't find a fix anywhere.  Does this mean that since 2009 - MS has NOT been able to provide a solution?Do I have this right??  

If you're having this problem on Outlook 2007 it's probably not the same problem. Does this happen even if you start Outlook in Safe Mode? (hold down CTRL while you click the icon) See if this helps: http://www.officeforlawyers.com/outlook/tsol.htm#safe

Hi Ben, thanks for your reply.  I think I just replied to the wrong thread in the first place - but IT'S DEFINITELY the same problem as everyone else has had throughout this topic.  I now have this problem.  Since installing SP1 and running on Vista - my email crashes sometime after opening, sometimes it will run for a few - but never for more than 3 / 4 emails.  The response is the same throughout all the threads that I've read.  So I can see that this has been happening since 2009 and search as I may, I cannot find a solution to this problem.  

I have tried everything suggested in older threads - disabling add-ins, scanPST.exe, turning off windows search, adding binary data, changing default printer settings - and anything else that made a reasonable amount of sense.  Nothing.  

So back to my original question - has this problem been around since 2009 with no solution TO DATE??

Description:

  A problem caused this program to stop interacting with Windows.

Problem signature:

  Problem Event Name:                        AppHangB1

  Application Name:                             OUTLOOK.EXE

  Application Version:                           12.0.4518.1014

  Application Timestamp:                     4542840f

  Hang Signature:                                  7d4d

  Hang Type:                                          6400

  OS Version:                                          6.0.6000.2.0.0.768.3

Well, not all crashes are the same crash and the one this thread is about is an Outlook 2010 crash which - as far as I'm aware - IS solved. You'll notice nobody has reported this issue on this thread in months.  You are likely having a DIFFERENT crashing issue.

O.K., so that said...What kind of account is this?  POP3? IMAP? Hotmail? Exchange? Something else?  How large is your PST file?

Have you tried creating a new Outlook profile?  http://www.officeforlawyers.com/outlook/tsol.htm#newprof  

Marinak14,

Try installing Revo Uninstaller and click on the forced uninstall. The type in outlook in the search field and delete all instances of Outlook that come up, restart and run again. if it was me I would use this to uninstall all of office , restrat and reinstall.

 I used this product to uninstall trend micro that had a master pw that even TM could not bypass. Also TM uninstall tool didnt work at all.

 GOOD LUCK

Ahh MR_FIX_IT, thank you for putting me out of my misery.  As far as i can tell this issue was happening on only my wife and my own contact records.  I was able to fix my wife's record by changing the photo to a png (instead of jpg), but my record persists in being a problem even after changing the photo.  So i thought back about how i changed my wife's... i created a whole new contact, deleted her old one, synched (by hitting refresh), and then saved the new one, synched and all was well.  I believe i did the same thing with my record but it didn't work.  So either i did something differently, or it still doesn't like the picture, or it has something to do with google apps synch, skype toolbar, iphone... likely in that order. i put a ticket into google apps service.  not the end of the world but would like to put my pic in my record.  Anyway, thanks for the work-around.

I had the same problem and tried a lot of things and nothing worked.

So I dragged the email that was crashing outlook to my Junk Mail.

I went to the Junk Mail folder and opened the same email and it worked!

Try it out and let me know how it goes. As for the cause - I have no idea why

certain emails crash Outlook.

• Proposed as answer by Nick SA1985 Friday, February 07, 2014 8:12 AM