Hi All,sharepoint admin team of my company are tring to send email notification through sharepoint portal for daily news alerts, all the users are getting this emails in to their junk email folder since this is a corporate email this should go to inbox instead of Junk email folder1. we have checked the junk email settings in outlook & it is set to Low2. updated all the patches related to outlook 2007 3.checked the latest service packsbut still the emails are going to junk email folder.step2:- we have added the email suffix to the safe senders list & then its working fine. according to the exchange admin team they're not willing to keep an entry in safe senders list which is in the same domain please help me to resolve this issue, your quick response is highly appreciated.thanks in advance Prabath AbeysingheSa

On Mon, 18-Jan-10 08:19:23 GMT, sanka_dil wrote:>Hi All,sharepoint admin team of my company are tring to send email notification through sharepoint portal for daily news alerts, all the users are getting this emails in to their junk email folder since this is a corporate email this should go to inbox instead of Junk email folder1. we have checked the junk email settings in outlook & it is set to Low2. updated all the patches related to outlook 2007 3.checked the latest service packsbut still the emails are going to junk email folder.step2:- we have added the email suffix to the safe senders list & then its working fine. according to the exchange admin team they're not willing to keep an entry in safe senders list which is in the same domain please help me to resolve this issue, your quick response is highly appreciated.thanks in advance Prabath Abeysinghe>Sa Do you get the same behavior if you turn OFF Outlook's Junk E-Mailfilter? Outlook's Junk E-Mail filter operates independantly ofExchange.The Exchange folk should be able to show you how to see the SCLranking in the message if it's Exchange that's classifying the messageas junk e-mail. The sharepoint server should be in a network that'sexcluded from processing by the anti-spam agents.---Rich MatheisenMCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Do you get the same behavior if you turn OFF Outlook's Junk E-Mailfilter? Outlook's Junk E-Mail filter operates independantly ofExchange.The Exchange folk should be able to show you how to see the SCLranking in the message if it's Exchange that's classifying the messageas junk e-mail. The sharepoint server should be in a network that'sexcluded from processing by the anti-spam agents.---Rich MatheisenMCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVPHi Rich,First thanks a lot for the valuable points & really sorry for the delayed reply..* please find the below observation1. if we turn off Outlook junk filter its working fine2. if we add the domain suffix to the safe senders list its workingRich can you please tell me about the last point you have mentioned in the above comment.which isThe sharepoint server should be in a network that'sexcluded from processing by the anti-spam agents.so i can work with my sharepoint team & exchange team to double check those things asloThanks in advance Prabath AbeysingheSa

Hi Rich,i need to update few more things to the same1. when we're using OWA the emails are successfully comming to inbox2. i have configured mailbox using outlook 2003 & the email is comming to inbox successfullyseems like its very hard to drill down coz the results we're getting is highly dynamic. appreciate if you can share few more ideas with me.Thanx a ton.RegardsPrabath AbeysingheSa

On Fri, 22-Jan-10 07:34:59 GMT, sanka_dil wrote:>Do you get the same behavior if you turn OFF Outlook's Junk E-Mailfilter? Outlook's Junk E-Mail filter operates independantly ofExchange.The Exchange folk should be able to show you how to see the SCLranking in the message if it's Exchange that's classifying the messageas junk e-mail. The sharepoint server should be in a network that'sexcluded from processing by the anti-spam agents.---Rich MatheisenMCSE+I, Exchange MVP >--- Rich Matheisen MCSE+I, Exchange MVPHi Rich,First thanks a lot for the valuable points & really sorry for the delayed reply..* please find the below observation1. if we turn off Outlook junk filter its working fine2. if we add the domain suffix to the safe senders list its workingRich can you please tell me about the last point you have mentioned in the above comment.which isThe sharepoint server should be in a network that'sexcluded from processing by the anti-spam agents.so i can work with my sharepoint team & exchange team to double check those things asloThanks in advance Prabath Abeysinghe>Sa Well, since it's Outlook that's misclassifying the e-mail it's_almost_ pointless to try and fix it at the server, although Isuppose, if it's Exchange 2003, your Exchange admin could (if they usethe IMF) add a custom keyword that sets the SCL to -1. If you useExchange 2007, use a trasport rule to set the SCL to -1.http://msexchangeteam.com/archive/2009/11/13/453205.aspx---Rich MatheisenMCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

Well, since it's Outlook that's misclassifying the e-mail it's _almost_ pointless to try and fix it at the server, although I suppose, if it's Exchange 2003, your Exchange admin could (if they use the IMF) add a custom keyword that sets the SCL to -1. If you use Exchange 2007, use a trasport rule to set the SCL to -1. http://msexchangeteam.com/archive/2009/11/13/453205.aspx --- Rich Matheisen MCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP Thanks for the reply rich... we are having lot of users in US,UK, Philippines & Canada & most of them are working from home & not connecting to domain very frequently . so if we set the SCL values as you said will this change replicate for all the users including the people who're working from home? please advice since i don't have a clue how the SCL value changes gonna apply to clients coz I'm not so in to exchange architecture. Really appreciate your support.. Thnx Again..!! Regards Prabath Abeysinghe Sa

On Sun, 24-Jan-10 11:30:02 GMT, sanka_dil wrote:>Well, since it's Outlook that's misclassifying the e-mail it's _almost_ pointless to try and fix it at the server, although I suppose, if it's Exchange 2003, your Exchange admin could (if they use the IMF) add a custom keyword that sets the SCL to -1. If you use Exchange 2007, use a trasport rule to set the SCL to -1. http://msexchangeteam.com/archive/2009/11/13/453205.aspx --- Rich Matheisen MCSE+I, Exchange MVP >--- Rich Matheisen MCSE+I, Exchange MVP Thanks for the reply rich... we are having lot of users in US,UK, Philippines & Canada & most of them are working from home & not connecting to domain very frequently . so if we set the SCL values as you said will this change replicate for all the users including the people who're working from home? please advice since i don't have a clue how the SCL value changes gonna apply to clients coz I'm not so in to exchange architecture. Really appreciate your support.. Thnx Again..!! Regards Prabath Abeysinghe >Sa The change is made on the server, not the client. Telling the serverto set the SCL to -1 is just a way to tell Outlook to keep its spamfilter off that email.It's not you that has to do this, it's your Exchange admin(s).---Rich MatheisenMCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVP

The change is made on the server, not the client. Telling the serverto set the SCL to -1 is just a way to tell Outlook to keep its spamfilter off that email.It's not you that has to do this, it's your Exchange admin(s).---Rich MatheisenMCSE+I, Exchange MVP --- Rich Matheisen MCSE+I, Exchange MVPThanks a lot rich..will discuss this with the exchange admin team.RegardsPrabath AbeysingheSa

Hi Rich,i would like to update the current status of this issue so you also can have some idea about the issue we faced. and at the same time i'll be a help for other too.1.we have identified that the email template which was used by the Sharepoint developer team created using sharepoint designer 2007 (SPD 2007)2. So we have created the same template using VS 2005 by skipping SPD 2007 & got to know that the issue is only takes place when you create the template using SPD 20073. we have raised this issue to MS and according to them we're not able to except this from junk email filter coz the algorithm is not encapsulated.4. Exchange Admin team is not going to disable the chache mode(disable the junk filter) from outlook.5. the final alternative we can go ahead is to add these email IDs in Outlook safesender list & currently we're working on that with our AD Team to deploy a GPO for the same.RegardsPrabath Abeysinghe Sa

On Sat, 6 Mar 2010 07:47:25 +0000, sanka_dil wrote:>>>Hi Rich,i would like to update the current status of this issue so you also can have some idea about the issue we faced. and at the same time i'll be a help for other too.1.we have identified that the email template which was used by the Sharepoint developer team created using sharepoint designer 2007 (SPD 2007)2. So we have created the same template using VS 2005 by skipping SPD 2007 & got to know that the issue is only takes place when you create the template using SPD 20073. we have raised this issue to MS and according to them we're not able to except this from junk email filter coz the algorithm is not encapsulated.4. Exchange Admin team is not going to disable the chache mode(disable the junk filter) from outlook.5. the final alternative we can go ahead is to add these email IDs in Outlook safesender list & currently we're working on that with our AD Team to deploy a GPO for the same.RegardsPrabath Abeysinghe There's no need to stop using Exchange cached-mode. Just turn offOutlook's junk e-mail filter. The Exchange server should be placingthe e-mail into the junk e-mail folder if the SCL rating warrants thataction.---Rich MatheisenMCSE+I, Exchange MVP--- Rich Matheisen MCSE+I, Exchange MVP