I'm running Exchange 2010. We are looking for the best way to setup a shared mailbox. We have two users that we want to have access to one customer service mailbox. The users are not part of the domain, but we have been utilizing Exchange Outlook Anywhere. We want the users to have the ability to know if someone read/responded to an email or to have some ability to mark that the user has read the email. What is the best way to accomplish this?

It depends on what the users are comfortable with and what suits them. You could create sub-folders, so that they can move messages to them once they have respnded. You could use flags/catorgories etc... to mark messages. You could Bcc in other user when responding. You could use transport rules so when message is replied to , you coulduse one of the actions to forward, Cc, Bcc another users or mark the message. Sukh

Hi Lanwanman, About how to understand and create the shared mailbox, you could refer to below informtion: http://technet.microsoft.com/en-us/library/bb201680.aspx http://technet.microsoft.com/en-us/library/aa997663.aspx What do you mean the "The users are not part of the domain" , do you mean that the users use the external client end and connect the exchange 2010 server through outlook anywhere? If so, Sukh gave some good methods to achieve your target, there is no direct way to get it. Regards! Gavin TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.