Shared Mailbox folders missing in Outlook Cached Mode

We have Exchange 2013 Server (Version 15.0 - Build 913.22).  I have a shared mailbox for our support team, "Support Center".  This mailbox is configured as a "SharedMailbox".  Our team members have been given Full Access either by the Admin Web Interface or by "Add-MailboxPermission -User user1 -AccessRights FullAccess".  

I am seeing this issue using Outlook 2013 Pro plus that manually created subfolders either in the root of the mailbox or folders under the Inbox are not visible.  These folders are just for organization, like "Work Order Entered" and are not like contact folders or any other special folders

We determined if the Outlook client is configured for "Online Mode"/non-cached the folders appear and are accessible, but if your enabled Cached exchange mode the folders disappear and are no longer accessible.  I have cahnged the cache slider to go all the way right to say cache everything, not just the last so many days, but this did not resolve the issue either.

Upon further testing I have the same issue when I use Search-Mailbox with Targetmailbox and TargetFolder to my "Discovery Search Mailbox".  The folders is created and logs are made, but the folder does not show unless I am in exchange online mode and not cached. 

HELP PLEASE!  This is very annoying and we need cached mode for the registry key to place sent mail in "SenderAndFrom" sent items.  It doesn't work in online

January 27th, 2015 12:02am

Bump...not a single response.  Am I in the wrong forum, should this be under a different topic heading?

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February 3rd, 2015 1:53pm

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