Hello,

Recently (within past two weeks) discovered email destined for shared mailbox is being moved to the "recover deleted items" folder. Previous to this time functionality had been operational.

Here are further details:

Users=4 (E-3)

Shared Mailbox=On-Premise

OS=Microsoft Office Professional (32bit)

Office Suite=Microsoft Office 365

Deployment Type=Hybrid Deployment

Rules=None

Please let me know if you have any questions.

I look forward to your assistance and feedback concerning this issue.

• Edited by nucynta Wednesday, May 20, 2015 3:15 AM

Hi,

Does this issue happen with all the 4 users?

Have you checked the OWA? Can you see the disappeared emails from there?

If we exit Outlook and receive emails using OWA, will the emails get deleted?

The automatic deleting of messages can also be caused by problematic add-ins you installed in Outlook. If you have any third-party add-in installed in Outlook, please go to File > Options > Add-ins, disable suspicious add-ins and then test the issue again.

Please let me know the result.

Regards,

Steve Fan
TechNet Community Support