I have a user JohnDoe who shared his contacts with user B and user C.

User JohnDoe has uniquely categorized all of his contacts.

User B can see all of the shared JohnDoe categorizations properly.

User C cannot see any of the unique categorizations of JohnDoe, but only her own default set.

Both users B and C have Editor delegated permissions to the Contacts of JohnDoe with:

Create items checked, Read items checked, Folder Visible, Edit itmes - All, Delete items - All.

In the Root folder (DataFile) properties of User C - Color categorizations are upgraded.

How can we fix this so that User C can see all of the unique categorizations?

Thanks!

• Edited by Glenntech Friday, January 23, 2015 3:25 PM

Hi,

Both user B and user C should be able to see the Categories. There are two things I suspect:

1. The user C opened JohnDoe's contacts folder in her Outlook before she got the appropriate permission.

2. The user C's local cache caused the problem.

To verify the problem, we can have the user C modify the shared contacts' categories, check whether the change will reflect to JohnDoe's Outlook Contacts. If no, probably the local cache is out of date or corrupted.

An easy way is to have the user C remove the Shared Contacts folder from her Outlook and re-add it.

One more way, if the user C is using Cached Exchange Mode, have her switch to Outlook Online Mode and check the result. Or if the user C has checked "Download shared folders" from FILE -> Account Settings -> Account Settings -> Double click on the account name -> More Settings -> Advanced tab, uncheck this option to abandon the local cache, check if the problem persists.

Regards,

Melon Chen

Forum Support