My office 2010 has been hanging/freezing and I thought that this could be from errors in my pst files.

I have about 10 email accounts that I have configured in my outlook program

I used scanpst.ext on one of my two work emails and it identified several errors.  When it repaired the errors, it had eliminated this email account from the directory list in the left panel.  Before running scanpst, I copied a bunch of my pst files into a "backup" directory - unfortunately I did not copy this one!!

I have tried several things to get it back - like renaming it and trying to import it, etc.  When I tried dragging the file, it said that some attachments are too large - "The attachment size exceeds the allowable limit" but I know that none of the attachments are larger than 15M or so.

The pst file is about 300MB so it seems that the data is still there, but I cant access the files or subdirectories.

Any help would be very welcomed?

Thanks

greg

Hi,

Usually the error message "The attachment size exceeds the allowable limit" implies that you have exceeds the attachment size limit when adding a file to the email message. As you are not performing this action, I have some suggestions regarding this issue:

1. Run Scanpst.exe again to check if the .pst file still has any errors. Sometimes we may need to run the tool several times to repair it completely.

2. Run Outlook as administrator to import/open the .pst file, check the result.

3. Create a new Outlook profile from Control Panel -> Mail. Check if you can import the .pst file in to the new Outlook Profile. If you can import the file with a new Outlook Profile, please create a new .pst file and import all the data from the old .pst file, then import the new .pst file to the old Outlook profile.

Regards,

Melon Chen
TechNet Community Su

That's why scanpst is not recommended for every case, as it does the changes on original file, and situation become critical if you don't copy the file as backup.

Try again with scanpst, if it doesn't work, try any third party tool.