Dear all,

We have SPF record for our outgoing mail server. The problem is when a user sends test mail from blackberry handset to his own company id, mails are going to Junk folder.

I checked the Internet message header in owa. it is showing following message.

X-MS-Exchange-Organization-Antispam-Report: DV:3.3.5705.600;SID:SenderIDStatus SoftFail;OrigIP:178.239.85.10
X-MS-Exchange-Organization-SCL: 6

smtp05.bis7.eu.blackberry.com (178.239.85.10)

do I need to add something to our spf record?

Please help

Anish

Hi Anish

when an email is sent from a Blackberry it is encrypted, sent to the BES, transferred to Exchange, and then sent out from the Exchange server  to the recipient - meaning that there is no need for a BES SPF record.

This is  something that needs to be looked into the SPF setting.

The IP address may be in the not permitted set . Check this OrigIP:178.239.85.10. Most probably this should be a public connecting ip which might not be in the permitted set

Hi Anish,

According to the error message, it seems the IP is outside the IP range that is defined in the SPF record. It is soft fail, your Exchange server accept the message and mark it as a Junk email.

You can try to add the 178.239.85.10 ip into the SPF record for testing.

I suggest use http://mxtoolbox.com/blacklists.aspx to check whether the 178.239.85.10 ip in the blacklist and whether the ip is security.

Disclaimer:

Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Thanks

Hi Anish,

According to the error message, it seems the IP is outside the IP range that is defined in the SPF record. It is soft fail, your Exchange server accept the message and mark it as a Junk email.

You can try to add the 178.239.85.10 ip into the SPF record for testing.

I suggest use http://mxtoolbox.com/blacklists.aspx to check whether the 178.239.85.10 ip in the blacklist and whether the ip is security.

Disclaimer:

Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

Thanks