Yes the images are stored on a web server.

Storing the images locally will not work in this case. With past versions of Outlook i.e. 2007, 2010 it was possible to, and Outlook would embed the images so the client receives them. In Outlook 2013 when storing images locally, Outlook keeps the local path reference and won't embed the images for the client to receive them without a registry hack, thus the email recipient only sees broken images.

I can also verify that the template is stored in the correct folders as per the above link.

The issue is odd- they do work, however its just the very first time the image loads in Outlook on that computer that it doesn't. As mentioned above, simply clicking/selecting the image makes it show and the image works forevermore thereafter on that computer.

It also happens when reading only in Outlook 2013. Every other version of Outlook and other email clients don't have the issue at all.

Thank you for the update, Samuel. I've involved someone familiar with this topic to further look at this issue, and we want to confirm following information to help narrow down the issue:

As you mentioned, the images in the Email Stationery are stored on a web server and that its just the odd one that decides to play up, so, for the image of the odd one email and the other images of most working emails, do they have the same path on the web server?

Does the image displaying in reading pane issue occur if we receive the email created by inserting the issue image not using an Email Stationery template?

Does the issue occur on other computers Outlook? Please have a test and let us know the result. If the web server where you store the images can be accessed by external resource, would you please send an HTML Email Stationery that has the issue to us for further test? You can send it to us via GBSD TN Office Information Collection ibsofc@microsoft.com. (The email subject should be the thread link)

Thanks,

Steve Fan

Forum Support