SBS 2008, Outlook 2010 - Attachments showing in owa but not outlook
Hi All.
Finding drips and drabs of information about the problem we are having but none with the exact same setup as us (which is really simple).
SBS 2008
Exchange 2007 (Version 8.3, Build 83.6) (SP3 i believe)
Outlook 2010
The user receives emails from one particular domain and the attachment is not in his outlook. When he logs into OWA the attachment is there.
When he firsts See's the email in outlook i believe it has a paper clip, but when you go into the email the attachment is gone. If he forwards that email to me (on an external domain/server etc) I receive the attachment. If he forwards it to him
self he doesn't!
The attachment type in question so far has always been a PDF.
I have reviewed this article
http://support.microsoft.com/default.aspx?scid=kb;en-us;961940
But it states outlook 2007. I can only assume Microsoft have kept the same RFC Rules in Outlook 2010 as they have in 2007.
I have also tried creating a transport rule on the server which looks as follows:
"Apply Rule to message when the From address contains sendersdomain.com
Set Content-Type With multipart/mixed"
The problem seems to continue even with the above rule in place. I am now at a loss and can only imagine the problem is at the senders end. Saying that i was hoping there was something we can do to ensure my user receives the email fine as of
course we have no control over the senders servers!
Any help on this really appreciated!
Thanks
Ben
Ben Weinberg
Prime-Networks
www.prime-networks.co.uk
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June 17th, 2011 7:35am
On Fri, 17 Jun 2011 11:29:33 +0000, Ben - Prime Networks wrote:
>
>
>Hi All.
>
>Finding drips and drabs of information about the problem we are having but none with the exact same setup as us (which is really simple).
>
>SBS 2008 Exchange 2007 (Version 8.3, Build 83.6) (SP3 i believe) Outlook 2010
>
>The user receives emails from one particular domain and the attachment is not in his outlook. When he logs into OWA the attachment is there. When he firsts See's the email in outlook i believe it has a paper clip, but when you go into the email the attachment
is gone. If he forwards that email to me (on an external domain/server etc) I receive the attachment. If he forwards it to him self he doesn't!
>
>The attachment type in question so far has always been a PDF.
>
>I have reviewed this article
>
>http://support.microsoft.com/default.aspx?scid=kb;en-us;961940
>
>But it states outlook 2007. I can only assume Microsoft have kept the same RFC Rules in Outlook 2010 as they have in 2007.
>
>I have also tried creating a transport rule on the server which looks as follows:
>
>"Apply Rule to message when the From address contains sendersdomain.com
>
>Set Content-Type With multipart/mixed"
>
>The problem seems to continue even with the above rule in place. I am now at a loss and can only imagine the problem is at the senders end. Saying that i was hoping there was something we can do to ensure my user receives the email fine as of course we
have no control over the senders servers!
>
>Any help on this really appreciated!
If you suspect a problem with the message as it arrives at your
server, then use pipeline tracing to got a copy of the e-mail as it
arrives and then passes through each stage in the transport pipeline.
There have been some recent changes in Exchange (you don't say which
version you're running, or what service pack, or rollup update)
regarding in-line attachments and Apple.
With the original e-mail you can easily see how the attachment was
intended to be handled (that'd be part of the MIME header for that
body part).
---
Rich Matheisen
MCSE+I, Exchange MVP
--- Rich Matheisen MCSE+I, Exchange MVP
Free Windows Admin Tool Kit Click here and download it now
June 17th, 2011 6:17pm
Yes, you can follow Rich’s suggestion to use pipeline tracing (to check the message before it
arrive at your Exchange Server)
How to Enable Pipeline Tracing
http://technet.microsoft.com/en-us/library/bb125018(EXCHG.80).aspx
I also suggest you have a read for this document, hope can give you some help:
/Mixed-ing it up: Multipart/Mixed Messages and You
http://blogs.technet.com/b/exchange/archive/2011/04/21/mixed-ing-it-up-multipart-mixed-messages-and-you.aspx
Thanks,
Evan Liu
TechNet Subscriber Support
in forum
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Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
June 20th, 2011 4:51am