Rule for searching the contents of mail is not working

HI, I have three Exchange servers in the cluster,the transport rule does not work on one of three,for inspect content .
ConfigurationServer.xml copied from another server does not solve the problem. Everything is installed on drive c:

Transport engine failed to evaluate condition due to Filtering Service error. The rule is configured to ignore errors. Details: 'Organization: '' Message ID '12cf0363-d57e-43ed-8334-50b37254c002@EXNOD04....' Rule ID 'c5b8afcc-0696-414d-bd6c-d8be2db32937' Predicate '' Action ''. FilteringServiceFailureException Error: Microsoft.Exchange.MessagingPolicies.Rules.FilteringServiceFailureException: FIPS text extraction failed with error: 'Scanning Process caught exception:

Stream ID: 12cf0363-d57e-43ed-8334-50b37254c002@EXNOD04....

ScanID: {9B210F83-175B-4E73-99D7-F60882F943ED}

(0x84004003) Unknown error 2214608899.  Unable to reserve MSAM for file parsing - the engine is permanently offline'. See inner exception for details ---> Microsoft.Filtering.BiasException: Scanning Process caught exception:

Stream ID: 12cf0363-d57e-43ed-8334-50b37254c002@EXNOD04......

ScanID: {9B210F83-175B-4E73-99D7-F60882F943ED}

(0x84004003) Unknown error 2214608899.  Unable to reserve MSAM for file parsing - the engine is permanently offline

   at Microsoft.Filtering.InteropUtils.ThrowPostScanErrorAsFilteringException(WSM_ReturnCode code, String message)

   at Microsoft.Filtering.FilteringService.EndScan(IAsyncResult ar)

   at Microsoft.Filtering.FipsDataStreamFilteringService.EndScan(IAsyncResult ar)

   at Microsoft.Exchange.MessagingPolicies.Rules.UnifiedContentServiceInvoker.TextExtractionComplete(IFipsDataStreamFilteringService textExtractionService, TextExtractionCompleteCallback textExtractionCompleteCallback, IAsyncResult asyncResult)

   --- End of inner exception stack trace ---

   at Microsoft.Exchange.MessagingPolicies.Rules.UnifiedContentServiceInvoker.GetUnifiedContentResults(FilteringServiceInvokerRequest filteringServiceInvokerRequest)

   at Microsoft.Exchange.MessagingPolicies.Rules.MailMessage.get_BodyContent()

   at Microsoft.Exchange.MessagingPolicies.Rules.MessageBodies.Microsoft.Exchange.MessagingPolicies.Rules.IContent.Matches(MultiMatcher matcher, RulesEvaluationContext context)

   at Microsoft.Exchange.MessagingPolicies.Rules.TextMatchingPredicate.Evaluate(RulesEvaluationContext context)

   at Microsoft.Exchange.MessagingPolicies.Rules.OrCondition.Evaluate(RulesEvaluationContext context)

   at Microsoft.Exchange.MessagingPolicies.Rules.AndCondition.Evaluate(RulesEvaluationContext context)

   at Microsoft.Exchange.MessagingPolicies.Rules.RulesEvaluator.EvaluateCondition(Condition condition, RulesEvaluationContext evaluationContext)

at Microsoft.Exchange.MessagingPolicies.Rules.TransportRulesEvaluator.EvaluateCondition(Condition condition, RulesEvaluationContext evaluationContext). Message-Id:12cf0363-d57e-43ed-8334-50b37254c002@EXNOD04....'

     

and second Event:

A FIP-FS Scan process returned error 0x84004003 PID: 32180 Msg: Scanning Process caught exception:

Stream ID: 12cf0363-d57e-43ed-8334-50b37254c002@EXNOD04....

ScanID: {9B210F83-175B-4E73-99D7-F60882F943ED}

(0x84004003) Unknown error 2214608899.  Unable to reserve MSAM for file parsing - the engine is permanently offline ID: {9b210f83-175b-4e73-99d7-f60882f943ed}

Thank you for your feedback 

 Jan

February 13th, 2015 8:17am

Hi Jan,

From the error description, the issue should be related to network service permission for bin directory. I recommend you gave full control for network service for the bin folder and check the result.

Hope this can be helpful to you.

Best regards,

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February 15th, 2015 9:17pm

Hi Amy,

thank you for your answer,comparing the permissionson the second server in acluster , I found that network service has read permissions.On the second server cluster, this error does not occur.
which bin folder on your mind?
Thank you for your answer,
Have a nice day

 Jan

    
February 16th, 2015 1:42am

Hi Amy,

thank you for your answer,comparing the permissionson the second server in acluster , I found that network service has read permissions.On the second server cluster, this error does not occur.
which bin folder on your mind?
Thank you for your answer,
Have a nice day

 Jan

    
  • Marked as answer by Jan Riha 3 hours 6 minutes ago
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February 16th, 2015 9:40am

I found that C:\Program Files\Microsoft\Exchange Server\V15\FIP-FS\Data\Engines\amd64 was empty. That solve our problem.

 Jan

February 17th, 2015 3:51am

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