Hello,

i am trying to set up the automated archival of Exchange 2013.

So that e-mails, which are older than e.g. 1 year are get moved to the archive.

What i did:

1.  Create a archive database

2.  Create a archive mailbox

3.  Create a retention tag

4.  Create a retention policy

4.1 Including a Default tag and a personal tag

5. Linked it to a user: Set-mailbox administrator -RetentionPolicy "Movetoarchivpolicy"

6. Checked the User: Get-Mailbox administrator | Select RetentionPolicy

7. Started the ManagedFolderAssistant: Start-ManagedFolderAssistant -Identity administrator

8. But all Mails stayed in the Mailbox

9. I tryed to manually assign a retention tag to a Mail, but I dont have the button. (OWA and Outlook 2013 ProPlus).

Have anyone an idea, why i don't have the "assign policy" button?

And why all Mails stay in the Mailbox?

Thanks,

• Edited by KranzerM Tuesday, July 15, 2014 3:03 PM

Hi,

First, please check whether there is Event ID 9017 and 9018 in the application log, make sure the MRM works well.

If possible, I recommend you remove and re-assign a retention policy to this user mailbox, then run the Start-ManagedFolderAssistant cmdlet, after that, please restart Outlook to check the result.

Best regards,
Belinda

Hi,

Event 9018:

Service MSExchangeMailboxAssistants. Store Maintenance Assistant for database Mailbox-1 (3f66c3d9-e21d-4ae0-9dc9-1fc07acdfcf7) reached a work cycle checkpoint (Duration: 00:00:00.0321372). 10 mailboxes were successfully processed. 0 mailboxes were skipped due to errors. 0 mailboxes were processed separately. There are 0 mailboxes remaining on this database which will be processed during the next work cycles.

so I think he works fine.

A re-assign doesn't help.

Thanks,

Hi,

Event 9018 means that Mailbox Assistant has processed the mailbox successfully. But retention policy still didn't work.

I recommend you create a new test mailbox and apply retention policy to this new mailbox to check if it works.

And please increase diagnostic logging level for MRM, and then monitor application log to check if there is any related events.

Best regards,
Belinda