Hi guys I'm new to Sharepoint andI ama helpdesk tec. Ireally don't know much aboutsharepoint, but I did manage to customizea helpdesk templatefor my work.Our network guysare the one's that setup theback-end, and my job is to maintain the front-end. My manager was asking if the "helpdesk" template can print reports for how may open calls we have, how long it takes to resolve a call,can it show which dept have the most open calls......issues like that. Also if it can do it in chart form I have noidea how I can generate reports........do I need another tool? does the helpdesk template have a section where I can setupand customize reports? Configuring this template was not hardso I'm hoping I just misseda boxthat I need to check off. Please help andif you candumb it down for me.......sorry thank you Andrew

Hi, This is an exchange news group. I believe that you would get much better response in a sharepoint news group as this: http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=2062&SiteID=17 Leif

Thanks for the help I'll repost there