This happened March 17th. Windows 7 Pro - Dell machines - Radon Graphics Cards. Machines have been running Office 2013 since

December ,2014.  All of a sudden - when you run ANY OFFICE application you get the message that there is a problem and repair etc.

The only thing that worked was to remove Office 2013 - I also tried running the Fixit to totally remove the Office files. I was able to reload office

and register it by phone.

All works fine  UNTIL you restart the machine ( we have 7 machines) then you receive the dreaded message again. We have Kaspersky installed

on the machines. I have gone through all the HELP and MICROSOFT sites. One machine I totally rebuilt  (DELL restore) and it still has the problem.

I have advised all users to NOT SHUT OFF until we try to figure it out. Sometimes the REPAIR works - sometimes you have to uninstall and reinstall?

Any advise would be HELPFUL.

Update - April 22nd - Still happening. The users know how to FIX the problem - but it keeps happening.           

Hi,

Could you please share the complete error message with us for further investigation?

As per the description above, seems something in the network keeps interfering with Office. I've noticed you mentioned "We have Kaspersky installed", have you ever tried to disable it, then verify result?

Regards,

Ethan Hua
TechNet Community Support