Recipient from specific exchange server receives email in plain text
when some recipients sending email from first exchange server to second specific exchange server, the second
exchange server receives the email in plain text format. I checked all outlook settings from sender side, and also security settings on recipient side. recipient is plane text even in webmail portal. Please guide me what could be the reason? How could I fix
this issue?
September 12th, 2015 3:42am
Check the sender's and recipient email format on outlook end.
If the user sends in plain text it will be delivered in plain text.
You have mentioned recipient is plane text even in webmail portal. change the settings on the recipient side also.
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September 12th, 2015 3:48am
Hi,
For your question, I want to confirm whether only one special domain experience this issue, is it internal mail flow?
For Exchange server, we can configure the content conversion for remote domain, user and Outlook. Also, check the transport rule. For your reference: https://technet.microsoft.com/en-us/library/bb232174(v=exchg.150).aspx
If this issue persist, please enable content conversion tracing in the Transport service on the Mailbox server, or in the Mailbox Transport service on the Mailbox server. Please refer to: https://technet.microsoft.com/en-us/library/bb397226(v=exchg.150).aspx
September 13th, 2015 10:23pm
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