When a user enables the read receipt option in Microsoft Outlook client it does not work for internal or external email. In Microsoft Exchange 2003, system manager, internet message formats, default and then click on the advanced tab 'allow out of office replies' and 'allow automatic forward' is checked. Searched through GPO but do not see a group policy enabled for this on our network. Question 1: What settings need to checked in microsoft exchange 2003 server to enable all users to send/receive read receipts? Question 2: How to set a GPO to enable/disable read receipts for microsoft outlook for all corporate users? Thanks in advance! :)

Hi Plebless, Recipient always have a choice to respond or not respond to all requests for a read receipt. So did you test this by respond any read message Delivery receipts and read receipts in Outlook:: http://support.microsoft.com/kb/192929 http://office.microsoft.com/en-us/help/HA012276321033.aspx http://support.microsoft.com/kb/192929 Anil

Hi Anil, Thank you for your response, I have already done this. Please can you answer my initial questions: Question 1: What settings need to checked in microsoft exchange 2003 server to enable all users to send/receive read receipts? Question 2: How to set a GPO to enable/disable read receipts for microsoft outlook for all corporate users? Thanks, DenisePlebless

To answer your first question, you only need assure “Allow Delivery reports” and “Allow non-delivery reports” are selected in Default Properties of Internet Message Formats. For more information about disable Read Receipt option, you can refer to the following article: http://support.microsoft.com/kb/324636 Regarding to the second question, you can refer to the following article to enable or disable Read Receipts for the whole corporate. http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/thread/45981dc4-f058-4201-90c1-6cf8ce49dac9 Hope this helps. NovakPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, Thank you for your response. Through futher testing I did find that if a user had a setting in microsoft outlook to not respond to read receipts then no notification would be sent through email so this was the main reason why this was not working. On the Tools menu, click Options. On the Preferences tab, click E-mail Options, and then click Tracking Options. Under Use this option to decide how to respond to requests for read receipts. Only applies to Internet Mail accounts, click to select either Always send a response, Never send a response, or Ask me before sending a response, and then click OK Thank you for all of your assistance. Kind regards, Plebless Plebless

Thank you for your update and I’m glad to hear that the issue is resolved. The solution is useful to other forum user who has the same problem. Thank you for your time. Regards, NovakPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.