Our program allows our users to create documents based on templates we have loaded into our program (program is web-based). When they create a new document, it should open in Word, and then they save the document after editing by using an add-in that we created for Word. The documents are .docx
I have one client running on Windows 8, with Office 2013 and using the most recent version of IE; when she opens a new document, it opens in read-only and compatibility mode. Saving the document to her computer would keep our add-in from functioning correctly. I have made sure that the protected view checkboxes are unchecked, which usually fixes this issue. I also tried adding the temporary internet file location to trusted locations. I made sure that .docx is set to open with Word by default. I have ensured that our website is added to trusted sites in IE and enable protected mode is unchecked.
How can we fix this so that the documents do not open in read-only mode?
Thanks!
- Edited by ColetteW Tuesday, October 15, 2013 10:03 PM