Our Office 365 Small Office Premium was working fine until the subscription expired.  After unsuccessful attempts to just reactivate, I decided to just buy a new Office 365 subscription.  I am the administrator and I added one user and assigned a license to that user.

Now we start Word and it starts off saying that we have a problem... reactivation required.  I went into the account, signed off the current user and signed in the user that I just assigned a license.  When I go back to Word, it still has this banner saying that reactivation is required.

What do I need to do to get things working properly?  Uninstall our current Office 2013 and then have Office 365 reinstall it?

Yes ,You have to uninstall current office 2013 and re install office 365 from users office 365 portal and activate with user email ID and password.

Few things you want to check.

Tell to user:

1. Login to office 365 portal

2. Click on install option

3. Under Software click office

("Here you can see how many device you have installed office 365")

Thanks for the reply, that is what I am going to do tomorrow. Hope it works.  The way things went today it can't get any harder.

Hi Alfred Kaufmann,

Please try Joby M Chacko's suggestion first, since your issue is related to Office 365 activation management, I recommend you post the question to Office 365 forum:

https://community.office365.com/en-us/f

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

George Zhao
TechNet Community Support