I am beginning to implement Personal Archives. I am still in the testing phase and am testing it on my mailbox. Yesterday I turned on the personal archive for my mailbox. I assigned a policy that I had created, then I went to a folder under my Inbox and selected properties, Policy tab, Never Delete and Never Move. However, when I checked my email this morning I noticed that all email in this folder had been moved to my personal archive. All email in this folder was very old, approx 7 years old. My default "all other folders in the mailbox" tag for this policy is set to move to archive after 5 years. So it appears that this tag somehow applied to this folder even though I set the folder to Never Delete and Never Move. Why was this folder processed??? It should have been left alone. HELP!! thanks

WHat tags do you have and are you using a personal tag?Sukh

The user I am testing has a policy assigned with the following tags: 1 Month Delete - Personal - Delete and allow recovery - 30 days - true 1 Year Delete - Personal - Delete and allow recovery - 365 days - true 1 Year Move - Personal - Move to Archive - 365 days - true 5 Year Delete - Personal - Delete and allow recovery - 1825 days - true 5 Year move - Personal - Move to archive - 1825 days - true Default 5 yr move to archive - All other folders in the mailbox - Move to Archive - 1825 days - tru Never Delete - Personal - Delete and allow recover - - false Never move - Personal - Move to archive - - false Deleted Items 2 weeks - Deleted Items folder - Delete and allow recovery - 14 days - true Do you see my problem?

Which folder did you apply that to a default or sub-folder? If default then it wont work.Sukh

Please read my original post. I applied the policy to me then I went to a folder under my Inbox and selected properties, Policy tab, Never Delete and Never Move. It was not applied to my Inbox but a sub folder of my Inbox.

Late yesterday I enabled the "Never move" personal tag and set it to 9999 days. This morning when I got in, the messages (that I had moved back from the archive) were still in my live mailbox. So it is working, it just isn't working like I thought it would or should. I guess if I want to set something to "never move" setting it to 10,000 days which is over 27 years will accomplish the same task. If you have any other ideas I would love to hear them. Also, if this is how these "never move" or "never delete" policies work it is a real shame that a Microsoft technet moderator didn't see this error in my thinking and solve this immediately. Most times these forums are not monitored like they should be. Don't you think? thanks

I understand. There is no policy tab for personal folders until you assign a retention policy. I did not run the ManagedFolderAssistant manually. I just waited until it ran on its own. Yesterday I moved the archived emails back to the original folder on the live mailbox. But last night they got moved back to the archive. Remember this folder is the only one that has the "never delete" and "never archive" tags applied. When I select an email in this folder it shows Retention Policy: Never Delete (Never) Expires: Never I don't understand how Outlook can be showing these settings for an email in this folder but then after the ManagedFolderAssistant runs it still moves it to the archive. ??????? thanks for your help. What do you think?

I assigned a policy that I had created, then I went to a folder under my Inbox and selected properties, Policy tab, Never Delete and Never Move. Hi Poly Admin, After you assign the policy to the mailbox, how long you can select the Personal Tag on the subfolder(in other words, the Never Personal Tags list on the Policy tab in Outlook folder properties)? Or after you run the Start-ManagedFolderAssistant mailboxname? If possible, please make the same test on another mailbox which is Retention Hold enabled. Frank Wang TechNet Community Support I am sorry but I don't understand what you are asking?? Can you be a little more clear on this? "how long you can select"?? I don't know what this means. It doesn't make sense to me.

Out of curiosity, what do the messages show for their retention settings when viewed in OWA? -Peter

It doesn't really show you the same way in OWA as it does in Outlook, you have to right-click on the email and go to Archive or Retention Policy to see what is applied. They both show "use parent folder policy". The folder itself shows "never delete" and "never move". thanks

That's strange. In our OWA, if you open an individual message you can see the message's expiration time and the policy tag that is currently applied to that message, much like what you see in Outlook, but sometimes more accurate. You might need to look at an older message though, as the tag isn't applied immediately. Also I see your never move and never archive tags have blank fields where the number of days would be entered, and are both disabled. From what I've read, I think this should work, but have you tried entering a really large number of days and enabling the tags? -Peter

Where is the retention information displayed in OWA? I don't see it anywhere. I am looking at the same messages that show "never delete" and "never move" in Outlook. I believe these never move and never archive tags are set to the default settings, so I assumed they would work. I also noticed the blank fields and wondered about it too. I have not tried entering 9999 and enabling the tags. -tom

Here's an example of how the retention policy appears in our OWA messages... I see now, however, that personal archive policy tags don't show up in OWA the same way as the Deleted Items retention policy above does, so the fact that you don't see them there probably doesn't mean anything. -Peter

Late yesterday I enabled the "Never move" personal tag and set it to 9999 days. This morning when I got in, the messages (that I had moved back from the archive) were still in my live mailbox. So it is working, it just isn't working like I thought it would or should. I guess if I want to set something to "never move" setting it to 10,000 days which is over 27 years will accomplish the same task. If you have any other ideas I would love to hear them. Also, if this is how these "never move" or "never delete" policies work it is a real shame that a Microsoft technet moderator didn't see this error in my thinking and solve this immediately. Most times these forums are not monitored like they should be. Don't you think? I am marking this question as "answered" due to the fact that I was able to accomplish what was needed. I still don't understand it based on all the many documents and articles I have read. If you want to set something to "never move" or "never delete" then just set the # of days to 10,000. In 27 years if that person is still around they won't care if that email is moved. :) thanks

Hi Poly Admin, Well, there is no Policy tab(Inbox->Subfolder->Right click->Properties->Policy) before you assign a Retention Policy to the mailbox, right? In order to show the Policy tab, did you run the Start-ManagedFolderAssistant mailboxname manually?Frank Wang TechNet Community Support

I assigned a policy that I had created, then I went to a folder under my Inbox and selected properties, Policy tab, Never Delete and Never Move. Hi Poly Admin, After you assign the policy to the mailbox, how long you can select the Personal Tag on the subfolder(in other words, the Never Personal Tags list on the Policy tab in Outlook folder properties)? Or after you run the Start-ManagedFolderAssistant mailboxname? If possible, please make the same test on another mailbox which is Retention Hold enabled. Frank Wang TechNet Community Support